ECXO

JANUARY 21, 2025

Meanwhile, negative reviews flooded social media and online marketplaces. The video gained millions of views, and Apex became the laughingstock of the industry. Action: Create multiple channels for feedback (surveys, social media, support tickets) and set up a system to analyze and act on it.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

InMoment XI

DECEMBER 22, 2022

In the customer experience industry, we call capturing customer feedback a “voice of customer” program, and at InMoment—we know that it’s not enough to capture feedback, you need to capture it, understand it, take action, and make sure customers know their feedback is being heard. Step #3: Understand Your Customer Data. The result?

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

ECXO

DECEMBER 25, 2024

Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights. in-store, online, mobile apps, and social media). Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. Besides improving customer experiences, you can encourage loyalty with rewards and incentives.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Introduce loyalty programs to reward long-term customers for their continued use of your banking services.

Banking 195

Banking Customer Experience Effort Score Financial 195

Brandwatch CX

MARCH 27, 2025

There may be great content from other parties that you could take inspiration from, or you could find content that is outside of your industry that your audience is interested in. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty.

Customer relationships 93

Customer relationships Marketing How To Social Media 93

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Compare your score to industry standards (by region, country, industry). It’s simple.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. Business example: Glossier. .

Sales 277

Sales Loyalty Programs Social Media Policies 277

Blake Morgan

NOVEMBER 12, 2024

Known for its creative marketing and diverse menu offerings, the brand has doubled down on a “creativity mindset” to drive both product innovation and customer loyalty—even as inflation impacts the industry. Ryan Ostrom , Chief Marketing Officer and former brand leader at GNC, Yum!

Strategy 64

Strategy Marketing Customer Experience Social Media 64

BirdEye

DECEMBER 28, 2024

Increase online orders and reservations Convenience is the name of the game, especially in the restaurant industry. SEO in the local restaurant industry is now more competitive than ever. Strong SEO-focused local content can also help you rank higher for non-branded searches, building industry authority.

Tips 97

Tips Social Media Chatbots System 97

InMoment XI

AUGUST 1, 2024

Customer sentiment analysis involves using natural language processing (NLP) and machine learning techniques to analyze customer feedback from various sources— think social media, reviews, surveys, and more. First, collect feedback from various sources, including social media, reviews, surveys, and support interactions.

Measurement 195

Measurement Effort Score How To Hotels 195

Comm100

FEBRUARY 17, 2025

However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. Its weaving itself into industries like sports betting and customer service rapidly, changing them as we know it. Remember when the first iPhone came out?

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

Comm100

OCTOBER 8, 2016

Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. Increase your social media presence. Loyalty Programs.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 89

Social Media Self Service Customer Service Marketing 89

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. return to repurchase within three monthstarget this window to boost loyalty. Read more about driving retention after the holidays.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Lumoa

FEBRUARY 2, 2023

5 Strategies to Improve Customer Experience in Your Store Understand Your Customers Create a Consistent Customer Journey Modernize Your Technology Measure Customer Satisfaction Implement a Loyalty Program The Future of Customer Experience in Retail Wrapping It Up What is Customer Experience and Why Is it Important?

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

Customer Bliss

JUNE 6, 2018

Within his role, Eric now owns the VoC programs, CX and brand activation team, and the Gold Plus Rewards loyalty program. In the first 6 months of his role, Eric focused on the following: Fixing the measurement program in order to capture the VoC in the right way with the right level of understanding. About Eric Smuda.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

InMoment XI

OCTOBER 3, 2024

Customer retention rates vary widely depending on the industry you operate in. That being said, knowing the average customer retention rate for your industry will help you benchmark against your competitors to see how your business compares. This makes it easy to share customer experience insights across the organization.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

ProProfs Chat

MAY 31, 2019

How to Cultivate Customer Loyalty. The primary purpose of a customer loyalty program is to leverage the current customers into promoting the brand and retaining new customers. The question arises as to what approach should a business take to cultivate brand loyalty among its customers. It is Cost Effective.

Loyalty Programs 66

Loyalty Programs Loyalty Net Promoter Score How To 66

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective. So much time locked inside caused a massive correction.

Hotels 195

Hotels Guest Experience Travel Social Media 195

Thematic

APRIL 1, 2025

Social Media & Reviews: Tweets, Facebook comments, and app reviews offer unfiltered opinions. This comprehensive approach prevents a narrow focus; you don’t want to base decisions only on survey data if social media is aflame with a separate issue, right? For B2B, segments might be by industry or company size.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. A memorable and positive guest experience drives customer satisfaction and fosters customer loyalty. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Lumoa

AUGUST 25, 2020

Of course, the rate of churn varies across industries, but natural churn is real, and it should compel you to allocate at least some part of your marketing budget to customer acquisition strategies. The remaining 40% can be used for lead acquisition through SEO, advertising, social media, and other methods popular in your industry.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. User privacy and app tracking have been top-of-mind topics for the ecommerce advertising industry for the past years.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

CSM Magazine

OCTOBER 21, 2024

In today’s fast-paced digital world, providing an exceptional customer experience is crucial for any business, especially in industries like software development. A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month. Be a great company in your industry.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

BirdEye

DECEMBER 30, 2024

According to Deloitte studies, 86% of AI adopters in the financial services industry agree that AI will play a transformative role within the next two years. Notably, AI adoption has already yielded significant benefits, including a 40% increase in loyalty program adoption and a 50% improvement in collections and recovery.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

BirdEye

APRIL 28, 2023

You can also collect and manage reviews from Google My Business or industry-specific business listing sites. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. And they are increasingly using social media to get that information.

Insurance 98

Insurance Strategy Marketing Social Media 98

Optimove

DECEMBER 11, 2024

Five essential tips for enhancing current customer loyalty include using historical data, giving your existing customers VIP treatment, increasing conversions, being emotional, and being attentive. a discount on their first purchase or enrollment in a loyalty program). city populates from zip code, state dropdown lists, etc.).

e-support 52

e-support Loyalty Programs Social Media Loyalty 52

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. For instance, airline miles can widely be exchanged out of hotel programs.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Manage Your Social Media. percent begin shopping before September. Source: Statista.

Tips 185

Tips Self Service e-support Social Media 185

CSM Magazine

FEBRUARY 19, 2025

The restaurant industry is undergoing one of the most significant technological transformations in its history. AI makes this level of customization not just possible, but increasingly standard in the industry. Beyond menu personalization, AI also enhances loyalty programs and targeted promotions.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. The golden benchmark is about $25 USD per year in loyalty value. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. Successful restaurant owners recognize that different platforms attract different audiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60