eglobalis

MARCH 13, 2025

Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. Present case studies and industry benchmarks that show measurable gains from CX investments.

Leadership 235

Leadership B2B B2C Effort Score 235

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Click here to download the current industry benchmarks. Customer Satisfaction Score is 76.5%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

InMoment XI

OCTOBER 25, 2024

When you think about the competitive nature of the restaurant industry, it’s clear that online reputation management is crucial for survival. Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself!

Feedback 195

Feedback Management Social Media ROI 195

GetFeedback

JULY 19, 2019

There is greater ROI when the holistic customer journey is the focus. JetBlue answered and created a pricing structure its passengers to sync with their preferences, not the industry status quo. Improving customer experience is what leads to ROI. How your CX vision impacts ROI. Let me explain. . That’s the key.

ROI 309

ROI How To Touchpoint Hotels 309

InMoment XI

DECEMBER 18, 2024

Businesses looking to increase their contact center ROI should invest in automation. As a result, automated responses have greater ROI than manual ones. InMoment provides industry-recognized text analytics that combines machine learning and NLP to extract meaningful insights from unstructured text.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

DECEMBER 17, 2024

Regardless of their background, your chosen candidate should have experience with this to ensure that you can measure the ROI of your CX program. Business Impact Perhaps most importantly, you will want to measure how your customer experience manager demonstrates the ROI of CX initiatives through their tangible business impact.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Lumoa

JULY 10, 2018

McKinsey research in the US showed that enhancing the customer experience can bring significant financial benefits : “Across industries, satisfied customers spend more and stay more loyal over time. The customer experience and retention are clearly linked but the strength of the link does have some industry specific differences.

ROI 284

ROI Customer Experience NPS Financial 284

InMoment XI

AUGUST 19, 2024

What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. Why is CX ROI Difficult to Prove? Data and Measurement Challenges: Accurately measuring the ROI of CX requires comprehensive data collection and advanced analytics.

ROI 195

ROI Customer Experience Net Promoter Score Effort Score 195

InMoment XI

JANUARY 22, 2025

Why Supermarket Businesses Should Use Local Listing Management Software Despite the complexities of managing local listings in the grocery industry, supermarkets stand to benefit significantly from using local listing management software. In the broader retail industry, some stores and brands rely on local traffic more than others.

Software 195

Software Management Social Media Multi-Channel 195

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Would a workaround or alternative solution better suit the customer?

Feedback 513

Feedback ROI Innovation B2B 513

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? In addition, we share tools that will help you calculate the ROI of your own customer experience projects. Later I will go through how you can understand step-by-step what the value and ROI of customer experience are for your company.

ROI 243

ROI Customer Experience NPS Financial 243

InMoment XI

DECEMBER 5, 2024

Financial Services Reputation Benchmarks 2024 InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Management 195

Management Social Media Financial Banking 195

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. InMoment provides industry-recognized churn prediction software that enables early identification of churn drivers and at-risk customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Both the hospitality and CPG industries have their customers at their heart. ” #2.

Industry 266

Industry Strategy Hospitality Hotels 266

eglobalis

JANUARY 20, 2025

Schneider Electric demonstrates this by pairing its pricing strategy with ROI calculators that showcase potential savings from its energy solutions. To build enduring relationships, businesses must invest in understanding client needs, aligning with their values, and adapting to industry trends.

B2B 423

B2B Loyalty Loyalty Programs Innovation 423

Experience Matters

JANUARY 21, 2020

In a previous post, I mentioned two reports from late last year that show the business value of CX, The ROI of CX and What Consumers Do After a Bad Experience. Since then, we’ve actually published a number of new research reports with an emphasis on industry-specific data. These reports are based on a survey of 10,000 U.S.

Industry 201

Industry Consumers Feedback Insurance 201

eglobalis

APRIL 6, 2025

In today’s rapidly transforming global economy, B2B value creation is no longer a theoretical conceptit’s the competitive foundation on which industry leaders operate. Use tools like ROI calculators and performance-based contracts to support the case. Key takeaways: Frame value in customer outcomes, not features.

Contact Center 271

Contact Center B2B Competitive Advantage Self Service 271

GetFeedback

DECEMBER 2, 2019

This is an accepted rule of thumb, but in some industries, it can be much higher!) Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. .

ROI 195

ROI Customer Satisfaction How To Effort Score 195

InMoment XI

OCTOBER 29, 2024

To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

NOVEMBER 4, 2021

If that’s still not enough information, it’s also useful to look at how your specific industry (in terms of CX maturity) is evolving. Some industries are in the early stages and some have a long-established history. And that history makes a difference.

ROI 397

ROI Leadership Industry Customer Experience 397

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Read the full story: IMAGINiT Technologies hits 1683% ROI with Comm100 Live Chat & Chatbot. So let’s jump straight in to our first chatbot example. Reducing repetitive work.

Chatbots 258

Chatbots Self Service Examples Industry 258

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. For complex problem-solving requiring empathy, negotiation, or critical thinking.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

InMoment XI

NOVEMBER 13, 2024

Calculate your business’s ROI using InMoment’s VoC tools. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

DECEMBER 3, 2024

These activities help realize significant customer experience ROI , motivating organizations to continue evolving. InMoment’s award-winning XI platform helps companies realize ROI in less than 12 months, which is twice as fast as the industry average. Audience segmentation and journey mapping emerge as useful CX strategies.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

Blake Morgan

MARCH 4, 2025

For many CX leaders, AI sounds promising, but proving its ROI is the real challenge. 24:08 | Future-Proofing Your Career in AI-Driven CX Why AI literacy and soft skills are critical for CX leadersand how to stay ahead of industry changes.

ROI 59

ROI Self Service B2B Travel 59

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Healthcare 447

Healthcare Culture Travel Study 447

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journeys Case Study Financial 52

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. Industry Dominance.

Self Service 370

Self Service Analytics Automotive ROI 370

InMoment XI

APRIL 18, 2023

Because she speaks to thousands of client-side professionals and many vendors, she gets an insider view of how the entire industry is structured, giving her a unique perspective on the CX market. Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show.

ROI 195

ROI Insurance Tips Healthcare 195

Calabrio

MARCH 25, 2025

Although Verint is an industry leader, some users may find their reporting tools difficult to use, and others have reported lackluster support services. Assess Security and Compliance: Data Security: Verify that the software meets industry security standards and protects sensitive customer data.

Software 130

Software Customer Journeys Tools Contact Center 130

InMoment XI

MARCH 14, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams.

Return on Investment 370

Return on Investment ROI Technology Meeting 370

TechSee

OCTOBER 7, 2024

In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries. Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

C3Centricity

APRIL 9, 2024

This is why I decided this week to examine not only the unique challenges and opportunities inherent to each industry, but also to reveal the transformative insights one sector can adopt from the other. B2B decisions are driven by logic and ROI.

B2C 296

B2C B2B Strategy Marketing 296