Uniphore

JANUARY 4, 2022

Infographics. Analyze Analytics and insights from 100% of interactions across all channels. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. He comes with a rich experience of around 12 years at Cisco Systems. Conversational AI Platform.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Chat has been around for years and is a proven channel. It still uses live agents, queues interactions, and has many comparable metrics.

ROI 73

ROI Company Multi-Channel Return on Investment 73

West Monroe

MAY 30, 2017

Virtual assistant technology is primed to improve interactions across the healthcare industry; make sure your organization is ready to capitalize. Virtual assistants are poised to transform the way people interact with information. Start with the most transactional and routine interactions that your organization deals with.

Healthcare 40

Healthcare Technology Self Service Multi-Channel 40

Dapresy

NOVEMBER 6, 2019

The powerful back-end system does all the heavy lifting. Historically, we have addressed a full spectrum of reporting channels focusing on advanced, visual dashboards as well as highly visual CX/EX solutions. The new Dapresy Essential, Professional and Enterprise plans let organizations easily upgrade as their needs grow. Professional.

Report 40

Report Infographics Multi-Channel Analysis 40

Retently

FEBRUARY 9, 2024

Emotional Response Prompts : This type of question focuses on understanding customers’ emotional reactions when interacting with your company, products, or services. Segmentation can be based on customer demographics, purchase history, or interaction patterns. Customer Feedback Questionnaires: Ease-of-Use and Accessibility Questions 5.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

SurveySparrow

APRIL 19, 2024

Integration: You can connect with your favored automation software for a seamless flow from one system to the other. Share them via multiple channels and visualize the data on an executive dashboard. 0h, yes, you can create one from your formulas) Visualization: The entered information can be shown in charts, infographics, or graphs.

Tools 52

Tools Analytics Data e-support 52