Eptica

DECEMBER 11, 2015

Alternatively they could contact the retailer via email, social media or chat, unnecessarily adding to the volume and cost of incoming interactions at the busiest time for customer service teams. An infographic illustrating the 2015 Eptica Retail Black Friday Customer Experience Study is available here.

Self Service 48

Self Service Customer Service Social Media Retail 48

Lumoa

APRIL 3, 2018

Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers. Net Promoter in a nutshell [infographic].

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

BirdEye

MAY 23, 2023

User experience feedback forms User experience feedback helps your business learn more about how customers interact with your apps, website, product or software. Customer service feedback forms are often surveys with ratings systems, asking customers to rate their experiences.

Feedback 52

Feedback Survey Net Promoter Score NPS 52