Customer Guru

DECEMBER 13, 2017

Without a customer-centric vision and leadership, CX initiatives are bound to fail. We shared these insights in our infographic below: Are these challenges still relevant today? Here’s an infographic on the several other benefits of CJM: Source: Perficient.com. Why should you commit to overcoming these challenges in 2018?

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ReviewTrackers

APRIL 12, 2019

Here’s a revealing infographic from an AOL and Oliver Wyman research study, which explores the motivations, influences, and behaviors of consumers who recently switched banks and opened a new primary checking account. Demonstrate thought leadership through content. It’s a low-cost, high-ROI banking customer acquisition strategy.

Banking 92

Banking Social Media Infographics Rewards Programs 92

Customer Bliss

FEBRUARY 2, 2017

” It opens, somewhat ominously, this way: Customer Experience (CX) specialist, and TribeCX CEO David Hicks, recently noted that the statistics in an infographic about survival rates in airplane crashes were almost identical to the rate of job retention for CX practitioners. Build proof-points to show ROI from CX. Why is that?

Infographics 100

Infographics Customer Experience Professionals NPS ROI 100

Doug Leather

MAY 15, 2014

I downloaded an infographic [link] this morning from Customer Management Exchange Group that shows the Top 5 Areas of Investment for Marketing Leaders and how investment priorities have changed for strategic marketers over the last 12 months. I am only reacting to the infographic. Basically – I’m shocked!

Infographics 57

Infographics Customer Centricity ROI Competitive Advantage 57

Verint

SEPTEMBER 29, 2017

We knew we couldn’t achieve excellence in customer experience without support from the larger leadership team. They Preach the ROI of CX. Sometimes senior leadership will surprise you. I produce a one-page, printable infographic that summarizes the latest customer feedback.

Leadership 34

Leadership Customer Centricity Average Handle Time First Call Resolution 34

ChurnZero

FEBRUARY 23, 2021

Q: How should you include ROI factors into a customer health score? A: To understand what ROI is for your customers, you have to send them an outline with five or six different outcomes your customers can achieve. Now, you can solidify a ROI discussion with these customers. You can show ROI really quickly.

Metrics 80

Metrics ROI Customer Success Chief Customer Officer 80

CSM Practice

FEBRUARY 15, 2021

For the full survey results, download our INFOGRAPHIC. Contrarily, only 1% of companies only maintain customer health to benchmark against a best in class customer and overall ROI. Develop a quarterly process whereby your leadership team reviews the most recent customer health score trends for the entire install base.

Trends 64

Trends Industry ROI Customer Success 64

inmoment

MARCH 31, 2020

CX practitioners can then point to improved retention, NPS, or a host of other factors to prove their customer retention effort’s ROI. Check out our new infographic “The Four Pillars of CX ROI,” or read more from Eric in his article on business value here !

Customer Retention 52

Customer Retention Infographics ROI Course 52

BirdEye

DECEMBER 25, 2023

This could include articles, videos, infographics, industry news, or company updates. Diversify your content format and experiment with different types of content, such as articles, videos, infographics, and live streams. Track the success of your social selling efforts and measure your ROI.

Social Media 59

Social Media How To Infographics Tips 59

CXApp

FEBRUARY 25, 2020

When looking at mobile engagement apps or software to help boost productivity, reduce overhead, or increase ROI etc., The old build vs buy conundrum. everyone is always faced with the question of should we build it in-house or buy it "off the shelf" so to speak from a software vendor.

Engagement 52

Engagement ROI Software Infographics 52

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. Click here to expand the infographic. As I suggested earlier, there are various things your loyalty leadership team can do to get a few percentage points in improvement here and there. This is serious stuff.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

NetBase

JULY 24, 2019

Its Event Performance monitoring helps brands communicate the impact hosted events offer, contributing significantly to that ROI conversation. Maybe you’re only interested in finding infographics on a certain topic, published in Europe? Leadership team change. Find that here. Funding event. Joint venture announced. New office.

Social Media 78

Social Media Analysis Tools Effort Score 78

Currency Alliance

SEPTEMBER 17, 2019

We hope our new infographics, released through this paper and the following 3 instalments, support your own efforts to build a world-beating loyalty program of your own. All team members are equal by right, but certain members end up with much more influence due to their skill, preparedness and leadership traits.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

BirdEye

APRIL 25, 2023

These goals can be to increase brand awareness, generate more leads, boost customer engagement and loyalty, improve customer service, monitor brand reputation, and establish thought leadership, to name a few. Conversions are a direct indication of a business’s social media ROI.

Social Media 93

Social Media How To Infographics Video 93

Michel Falcon Experience

JULY 18, 2016

Receive a 7-Step Peer Cross-Training infographic to visualize the process and share with your team. FREE infographic that outlines the 7-Step Peer Cross-Training process. This person should exemplify leadership qualities and a strong desire to grow within the company. Click here to get it delivered to your inbox. – Go2HR.

Employee Engagement 60

Employee Engagement Training Engagement Customer Experience 60

Customer Bliss

APRIL 20, 2018

Before the CX plan could be developed, he turned to infographics to create this placemat. Edwin explains that he knew there was pressure to prove the ROI but there was also an acceptance that this type of work would take time, which is always helpful. Client Experience Offers a Competitive Advantage. At Miles and Stockbridge P.C.,

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Competitive Advantage Chief Customer Officer Infographics Culture 148