ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. This short article and infographic have some interesting ideas on how to effectively use chatbots. How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. And that includes improving your bottom line.

Net Promoter Score 94

Net Promoter Score Customer Service Loyalty Programs Chatbots 94

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SurveySensum

MAY 11, 2023

One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement. So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Effort Score 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52

ShepHyken

AUGUST 8, 2016

The author uses Star Wars examples and artwork throughout the article to teach concepts and strategies related to NPS (Net Promoter Score). May the NPS Force be with you! 7 Steps to a Flawless Loyalty Program by Timi Garai. And, the layout of the infographic makes it fun to read. (And even if you’re not.)

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

ECXO

JANUARY 30, 2024

This is what the famous NPS attempts to measure. This could be done through blogs, webinars, infographics, or any other type of content that provides value and educates your customers. This could be through loyalty programs that offer points for purchases, or competitions that offer prizes.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

ProProfs Chat

DECEMBER 21, 2020

Always create and distribute informative content like tutorials, infographics to highlight the value and usage of products. You can create a NPS survey to help your business understand why your customers aren’t coming back to your brand or why their loyalties have shifted to another brand. Introduce a customer loyalty program.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98