Infographics Multi-Channel Self Service 
CSM Magazine
FEBRUARY 4, 2025
Customer Service Preferences : Instant answers (often through live chat or social media). Self-service options, such as FAQs and chatbots. Build a Multi-Channel Support Strategy Each generation has its favored communication channels. Ensure consistency across all channels.
transcosmos Information Systems
APRIL 9, 2017
Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs. Here’s an infographic on what the next generation of service desk support looks like. .
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transcosmos Information Systems
APRIL 9, 2017
Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs. Here’s an infographic on what the next generation of service desk support looks like. .
Eptica
APRIL 29, 2016
In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance when it comes to customer service.
Clarabridge
AUGUST 15, 2017
Advanced technology, such as Clarabridge, can help you transcribe 100% of your call recordings, along with integrating voice data with chat logs, agent notes, emails, social interactions, CRM data and more for multi-channel visibility. What does technology allow you to achieve? They also improved response times.
CSM Magazine
OCTOBER 16, 2020
Clients want high-value propositions, multi-channel connections, and excellent customer service. Marketing experts advise alternative lenders to diversify and optimize their communication channels. Lenders need to understand their audience and offer them tailored information via the customers’ preferred channels.
Eptica
NOVEMBER 6, 2015
Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. A centralized multi-channel knowledge base also ensures customers always receive consistent answers to their questions regardless of which channel they use to make contact.
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