Remove Infographics Remove Rewards Programs Remove Touchpoint
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The role of emotions in CX and how you can use them to design better experiences

ECXO

Reward Programs: The anticipation of rewards can stimulate the amygdala. By offering reward programs or loyalty schemes, you can engage the amygdala and encourage customer loyalty. This could be done through blogs, webinars, infographics, or any other type of content that provides value and educates your customers.

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The 5 Stages of the eCommerce Customer Journey in 2023

SurveySparrow

Each of the stages they cross is referred to as a customer touchpoint and can be used to create a delightful experience for your prospective customers. Make infographics that incorporate key ideas, points, statistics, etc. are touchpoints in this stage. Come up with ways to create a positive experience at this touchpoint.

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Supermarkets: How to Build a Winning Loyalty Program

Currency Alliance

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. A winning program in the grocery sector.