C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017. What was new for last year is that many marketing infographics that were shared were actually about content marketing. Just click on the button and you will be taken directly to the survey.

Brands 225

Brands Strategy Customer Journeys Infographics 225

TechSee

JANUARY 18, 2018

Self-installation delivers ROI while smoothing the path to IoT adoption. The service has become the focus of many market segments, providing a clear ROI in multiple service categories. The service has become the focus of many market segments, providing a clear ROI in multiple service categories.

Self Service 95

Self Service Customer Service Company Infographics 95

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Survey forms can be a valuable tool for both lead generation and demand generation. How does SurveySparrow help with lead gen and demand gen? Sign up to try SurveySparrow for free.

B2B 52

B2B Marketing Social Media Advertising 52

Horizon CX

MAY 14, 2019

The article goes on to provide five essential elements to achieving a customer experience transformation, as illustrated in the following infographic. ” Claim to fame: ALDI is big here, but their customer service reputation is even bigger in the UK , where it nabbed the top spot in a recent survey. This is a great guideline.

Effort Score 100

Effort Score Guidelines Customer Centricity Infographics 100

Retently

AUGUST 26, 2019

Use Customer Feedback Surveys. A customer survey is a great way to collect relevant data (referral potential, satisfaction rates, trust levels, etc.) Customer feedback forms can be used too, but they are not as versatile as surveys. As for what types of surveys you can use, here are your options: NPS (Net Promoter Score).

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94

Customer Guru

DECEMBER 13, 2017

In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017. We shared these insights in our infographic below: Are these challenges still relevant today? Here’s an infographic on the several other benefits of CJM: Source: Perficient.com.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ChurnZero

FEBRUARY 23, 2021

To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. Q: How should you include ROI factors into a customer health score? Now, you can solidify a ROI discussion with these customers.

Metrics 80

Metrics ROI Customer Success System 80

SurveySensum

SEPTEMBER 8, 2023

This could be in the form of social media posts, blog articles, videos, or infographics. Take Action on Feedback: Customer feedback gathered from NPS surveys should be a catalyst for action. Use additional NPS surveys to gauge whether these improvements have positively influenced customer sentiment and loyalty.

NPS 52

NPS ROI Social Media Effort Score 52

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. To get the best ROI in terms of effort and time, you must use hashtags to provide value.

Social Media 72

Social Media Trends Analytics Connections 72

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. The more clients you have on board, the better is your ROI, and the earlier you can outpace the competition. Voice Search.

B2B 40

B2B Trends Chatbots Call Center 40

Dapresy

FEBRUARY 12, 2018

You may know Dapresy for our infographic dashboard capabilities. You work directly on the raw survey data file to make changes to data labels, colors, meta data, create nets, custom calculations and derived variables, define hierarchies and use built-in icons and templates to speed production. How can this be?

Infographics 40

Infographics Case Study Report Customer Experience Professionals 40

SurveySparrow

APRIL 3, 2021

In this blog, we would talk about how you can get the desired result and improve your employee training sessions with the help of a short and straightforward training feedback survey, commonly called a course evaluation survey. The what, why, how, when, and the questions to include in the survey: we’ve covered it all here.

Course 52

Course Survey Training Employee Experience 52

Verint

SEPTEMBER 29, 2017

We provide quarterly customer survey results to our senior executive team, but Hollenbeck and other members of the steering committee make it a practice to dig a little deeper. They read every one of the verbatim comments we assemble from those surveys. They Preach the ROI of CX. They Take Time to Interact with Customers.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Real-time communication and data access is the only way to make this possible.

Infographics 50

Infographics Return on Investment Measurement Technology 50

Amity

FEBRUARY 2, 2016

5 Valuable Insights to Spotlight Customer Growth [Infographic]. The ROI of Customer Success Software. A comprehensive survey of professionals at SaaS companies ranging from early startups to established businesses with over $100M in revenue. McKinsey & Co. They looked at 600 companies over a 15-year time period.

Resources 80

Resources Customer Success Customers Customer Retention 80

NetBase

JULY 24, 2019

Social data is great, but you want to bring in all of the customer experience analytics from surveys, reviews, star ratings, and anywhere else you can find it. Its Event Performance monitoring helps brands communicate the impact hosted events offer, contributing significantly to that ROI conversation. Find that here.

Social Media 78

Social Media Analysis Tools Effort Score 78

Grade.us

JANUARY 3, 2019

Event Planning Challenges Solved How to Choose an Event Hashtag that Sticks How to Measure and Prove Event ROI. Lots of screenshots, lots of infographics; lots and lots of awesome info to help you solve some of your biggest event marketing problems. ESurvey Creator - For your post-event surveys. The Eventbrite Blog.

Resources 22

Resources Tools Marketing Case Study 22

SurveySensum

MAY 11, 2023

When to launch the NPS survey How to calculate NPS in retail? Benchmarking NPS in retail Strategies to improve NPS in retail Best practices for using NPS in retail Limitations and challenges of NPS in retail Takeaway Get started with the NPS survey What is NPS? But, When to Launch NPS Surveys in Retail? If so, please describe.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

SmartKarrot

OCTOBER 28, 2021

Interactive Infographics to the Rescue Play along with interactive Calculators Pop up social media quizzes as well Say Yes to easy tests and assessments Interactive surveys and polls are always a hit. Interactive Infographics to the Rescue. Infographics are a great way to keep your readers engaged till the end.

Interaction 10

Interaction B2B Sales Infographics 10

BirdEye

SEPTEMBER 27, 2021

This unmatched level of customer engagement leads companies to use business text messaging to deliver fast, convenient service which results in an average of 25x more ROI than email. If you want to collect feedback that can help your business improve, consider sending customer surveys. Why does business text message marketing work?

Marketing 94

Marketing Tips Infographics Connections 94

BirdEye

DECEMBER 25, 2023

This could include articles, videos, infographics, industry news, or company updates. Diversify your content format and experiment with different types of content, such as articles, videos, infographics, and live streams. Track the success of your social selling efforts and measure your ROI.

Social Media 59

Social Media How To Infographics Tips 59

Grade.us

MAY 28, 2019

An infographic maker that turns data into visually stimulating content. This is the perfect way to launch surveys, initiate content research and request interviews from customers. It's a presentation, infographic, print and design tool that's created specifically for design-oriented non-designers. Pricing: Free (iOS only).

Tools 37

Tools Marketing Social Media Advertising 37

BirdEye

SEPTEMBER 20, 2023

Use generative AI to create: Advertisements Informative written content Infographics Marketing videos Customer surveys Will marketing automation replace marketers? How can businesses measure the ROI of AI in marketing? With endless input and output potential, the uses in marketing are endless, too.

Marketing 64

Marketing Advertising Chatbots Social Media 64

SurveySparrow

MARCH 16, 2019

SurveySparrow is one of the best online survey tools with its beautiful platform and a highly intuitive interface that is a breeze to use. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics.

Marketing 75

Marketing Social Media e-support Video 75

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. participating in surveys. …or Click here to expand the infographic. If you look at the intermediate level of managers on the loyalty team, how much ROI did each one produce in 2019*?

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

inQuba

APRIL 11, 2023

Feedback gathering through short surveys, thereby supplementing survey and engagement reports, and building up the single view of every customer based upon what is learned about them. Rich infographics were shared which provided the new policy holder with useful financial information for their particular context.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

SurveySparrow

AUGUST 23, 2020

Learn how to add bullet points, add additional images, present insightful infographics, add subheadings, reduce fluff, break up paragraphs, and so on. Only when you know who exactly to target, would your PPC campaigns have high ROIs. The ROI of email marketing is ridiculously high. 6 Email marketing. on a daily basis.

Marketing 59

Marketing Social Media Video Infographics 59

Solvvy

SEPTEMBER 17, 2022

Infographics. If that continually occurs, customer support costs will increase, and the ROI of your knowledge base will decrease. Use Video, Infographics, and Other Types of Content. Your knowledge base can include : Quick-start guides. How-to instructions. Product specifications. Video demonstrations or tutorials.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Currency Alliance

FEBRUARY 10, 2020

Surveys[iii] show supermarket customers are primarily motivated by functional drivers: value, and convenience. The infographic below shows the range of categories in which a typical customer spends their disposable income, and the useful data that a supermarket could leverage from partnerships in each category.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

ProProfs Chat

JULY 21, 2020

Once, the issue has been rectified, you can float an NPS survey to measure customer loyalty. You can use an NPS Survey to measure the likelihood of your customers promoting your business to others. When you keep the long-term approach in mind, you can effectively gauge the return on investment (ROI) of acquiring every single customer.

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52

Confirmit

FEBRUARY 26, 2019

This clear and concise infographic is based on one of the most comprehensive global surveys of over 700 CX practitioners worldwide and was carried out by Confirmit in partnership with Engage Business Media. Even among Leaders, less than half of our audience feel they can confidently point to Return on Investment (ROI) figures.

Infographics 40

Infographics Return on Investment Customer Centricity Culture 40

Customer Bliss

APRIL 20, 2018

Before the CX plan could be developed, he turned to infographics to create this placemat. Edwin explains that he knew there was pressure to prove the ROI but there was also an acceptance that this type of work would take time, which is always helpful. Client Experience Offers a Competitive Advantage. At Miles and Stockbridge P.C.,

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148

Michel Falcon Experience

JULY 18, 2016

Receive a 7-Step Peer Cross-Training infographic to visualize the process and share with your team. FREE infographic that outlines the 7-Step Peer Cross-Training process. This can be measured by sending a short survey after the training sessions have been hosted. Click here to get it delivered to your inbox. – Go2HR.

Employee Engagement 60

Employee Engagement Training Engagement Customer Experience 60