InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. Unstructured data is so important because it represents such a large portion of the total amount of data you will interact with. What is Unstructured Data?

Data 260

Data Customer Experience Social Media Analysis 260

ECXO

AUGUST 12, 2024

This discipline is an amalgamation of various elements including user experience (UX) design, user interface (UI) design, interaction design, visual design, and customer experience (CX) design. Maintaining uniformity in typography, color schemes, and interaction patterns enhances the overall user experience.

User Experience 388

User Experience Case Study Financial e-support 388

Storyminers

JANUARY 12, 2017

We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and a mathematical perspective about astronomy to the world’s attention), but because he championed what he believed in. Here’s the video. We called it GALILEO. We wish Galileo himself could have seen it!

Interaction 154

Interaction Travel Video Innovation 154

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The sixth sin is a failure to innovate.

Customer Experience 290

Customer Experience Net Promoter Score Customer Satisfaction Innovation 290

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So that’s one part of their market. All rights reserved.

Automotive 84

Automotive Innovation Video Consumers 84

ECXO

AUGUST 21, 2024

Similarly, a successful customer experience organization has a transformative power that turns every interaction with customers into a ‘golden’ experience. 2. Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. 3.

Social Media 156

Social Media Touchpoint Net Promoter Score Effort Score 156

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

SEPTEMBER 4, 2023

If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book has been rewritten. No more casual strolls down the brick-and-mortar lanes; we’re living in the age of digital-first interactions. It’s more like having Siri as your personal assistant for mundane tasks.

Communication 52

Communication Innovation Chatbots Video 52

Storyminers

JANUARY 12, 2017

We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and a mathematical perspective about astronomy to the world’s attention), but because he championed what he believed in. Here’s the video. We called it GALILEO. We wish Galileo himself could have seen it!

Interaction 100

Interaction Travel Video Innovation 100

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today. Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content.

Banking 178

Banking Advertising ROI B2B 178

Oracle

AUGUST 19, 2020

What recent retail innovations have you seen that allow for a great shopping experience? We asked CX professionals that question, and they let us in on the most notable retail innovations they’ve recently experienced. Retail Innovation #1: IoT enhancements. Retail Innovation #2: Video review functionality.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. This article shares five easy ways to do just that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

TechSee

NOVEMBER 7, 2023

In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. Hotpoint partnered with leading computer vision technology company, TechSee to introduce a live video and augmented reality platform, turning their call center into an interactive customer care support team.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

InMoment XI

SEPTEMBER 28, 2022

In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. This is a belief I’m incredibly passionate about.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

Call Experts

AUGUST 5, 2021

Interactive voice response systems, commonly referred to as IVR systems , are phone-based call centers that connect callers and users through automated voice tree menus and other telephone features. In this short article, we’ll address the concern, “What is an IVR (interactive voice response system)?”

System 52

System Interaction Self Service Wait Times 52

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

NICE inContact

JULY 11, 2017

Focus delivers low cost, high quality outsourcing solutions for small businesses and Fortune 100 companies alike across a variety of industries and a variety of contact types—from sales calls to technical support and general customer service interactions. A partner in innovation.

Customer Expectations 120

Customer Expectations Innovation Contact Center Call Center 120

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 193

B2B Customer Experience e-support Self Service 193

ChurnZero

JULY 31, 2024

And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? 4: Video content Alright, so video isn’t technically a delivery channel, but rather a medium that should be included in your digital strategy.

Customer Success 105

Customer Success Engagement Video Chatbots 105

ECXO

JUNE 11, 2024

How They Are Executing It: Samsung’s AI translation tools provide real-time translation for both written and spoken communication, integrated into their collaboration platforms, ensuring seamless interactions during meetings and correspondence. IBM uses an AI-powered chatbot named “Watson” to provide personalized support to employees.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

Interactions

SEPTEMBER 27, 2019

Tech enthusiast and Interactions CMO Jim Freeze kicks off his deep exploration of AI with innovation expert Rob Atkinson. They discuss the history of innovation, apprehension around AI at work and the importance of education and training in AI adoption. Here are five key takeaways: . To here the full episode, click here. .

Innovation 63

Innovation Government Course Policies 63

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

QuestionPro Audience

JULY 28, 2022

It enables a more flexible and efficient capture of information, as respondents can now upload pictures and videos straight to the study in real-time, meaning they can be sure that they’re captured during natural interactions. LEARN MORE.

Study 195

Study Video Groups Analysis 195

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Yet, beneath these videos and comics is a wellspring of actionable insights. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Some of the world’s most popular streaming services include Netflix, iQiyi, Tencent Video, Youku, and Amazon Prime Video, and beyond these services, there’s plenty of video content at the fingertips of consumers.

Innovation 52

Innovation Trends Entertainment Video 52

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. Filming industries everywhere are getting the chance to prove their innovation and endurance in this race to adapt to the fickle and safety-conscious consumer. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Another trend to emerge throughout the increasing digital interactions has been the use of video. People are seeking out kindness and purpose.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Lithium

OCTOBER 14, 2021

As part of this year's Autumn Innovation Release, we're focused on empowering digital frontline workers to deliver better customer experiences easily and securely. Bringing the world of live video together with Community Events helps recapture that lost informal interaction that was the best part of in-person events.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Experience Investigators by 360Connext

MAY 7, 2024

Generative AI builds on traditional AI to deliver outputs in many forms, including text, audio, video, and image. Balancing Self-Service with Human Interaction : In our quest for convenience, we must strike a delicate balance between AI-driven self-service and the irreplaceable value of human interaction.

Strategy 143

Strategy Customer Experience Self Service How To 143

Comm100

MARCH 20, 2024

Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1. Interactive features like Q&A sessions engage citizens directly, enhancing transparency and trust.

Government 203

Government Communication Self Service Chatbots 203

Alliance by IFS

MARCH 28, 2019

We compiled 3 short videos outlining the three main building blocks that set best-in-class service organizations apart. Field service technicians may access account information and customer history to make their next interaction more personalized with the ability to up and cross-sell with the highest degree of service. No problem.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Juggling creative expression with the practicalities of project management and client interactions adds complexity. Ensure mobile responsiveness for a seamless experience on various devices.

Marketing 95

Marketing Social Media Advertising Tips 95

Experience Investigators by 360Connext

JUNE 8, 2021

Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. Why NOT offer video doctor visits for care that can be provided that way? Just think of how many healthcare providers were still not prepared for the surge in video doctor visits in 2020!

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

datastax

OCTOBER 23, 2018

I know I am not the first to praise DataStax customers for their innovations. Innovate or die” has never been more real. They’re using a combination of video consultations and a new AI-powered symptom checker to manage patient interactions. Accelerating Innovation.

Innovation 66

Innovation Healthcare Financial Analytics 66