Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Carolyne began to present her findings to leadership through weekly team meetings.

Sports 197

Sports Customer Experience Travel B2C 197

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. All of a sudden, you start taking risks, experimenting, innovating, and looking for best practices.” ” About: Art Turock is an elite performer in both business and sports. I know you will enjoy this episode!

Sports 86

Sports How To Exercises Culture 86

Forrester's Customer Insights

JANUARY 12, 2022

At the Forrester Tech & Innovation Forum 2021, I discussed how leaders can learn from elite sports with leadership coach and author Drew Povey.

Sports 26

Sports Leadership Innovation Customers 26

Experience Matters

DECEMBER 22, 2014

I recently had the opportunity to hear Derrick Hall, CEO of the Arizona Diamondbacks , speak at the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. His goal: “Treat our fans, employees, and players better than any team in sports.”

Culture 313

Culture Sports Employee Engagement Leadership 313

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. After all, he was so athletically proficient in sports that this bike thing was bothering him – although he didn’t tell me. So, what will you do next?

Sports 100

Sports Leadership Innovation Consulting 100

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 At the heart of Rocket are their philosophies, known as their -ISMs, which guide their growth and innovation.

Analytics 123

Analytics Self Service First Call Resolution Banking 123

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. What you find in environments where there’s a lot of innovation and ingenuity is an element of–absolutely–a truthful environment. My friend Chip R.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

AWS Machine Learning

MARCH 14, 2024

In this post we highlight how the AWS Generative AI Innovation Center collaborated with the AWS Professional Services and PGA TOUR to develop a prototype virtual assistant using Amazon Bedrock that could enable fans to extract information about any event, player, hole or shot level details in a seamless interactive manner.

Omni-Channel 126

Omni-Channel Sports Fashion Video 126

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth.

Marketing 52

Marketing Customer Experience Sports CRM 52

Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CSM Magazine

OCTOBER 28, 2016

Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change. Let’s define leadership as; “Leadership Capacity is the skilful use of leadership attributes for the growth and development of ourselves, our colleagues and our organization”.

Leadership 40

Leadership Competitive Advantage Innovation Culture 40

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Leadership Culture 26

West Monroe

MAY 27, 2024

This makes consulting more of a team sport than an individual—or intellectual—competition. It's a sport many people might not have heard of—European handball. I grew up playing the sport, was often team captain, and ultimately played in the Premier League, the professional league, from age 16 to 19.

Consulting 52

Consulting Sports Banking Competitive Advantage 52

West Monroe

MAY 27, 2024

This makes consulting more of a team sport than an individual—or intellectual—competition. It's a sport many people might not have heard of—European handball. I grew up playing the sport, was often team captain, and ultimately played in the Premier League, the professional league, from age 16 to 19.

Consulting 52

Consulting Sports Banking Competitive Advantage 52

DCX

AUGUST 18, 2024

From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack. Welcome to this week's roundup of customer experience insights! This week’s DCX Newsletter explores the latest AI advancements reshaping CX across multiple industries.

Healthcare 52

Healthcare e-support Banking Financial 52

AWS Machine Learning

NOVEMBER 14, 2024

This innovative service goes beyond traditional trip planning methods, offering real-time interaction through a chat-based interface and maintaining scalability, reliability, and data security through AWS native services. To get started on building your own innovative solutions, explore Amazon Bedrock now and start your journey today.

Travel 110

Travel Hotels Tools Innovation 110

Blake Morgan

MARCH 13, 2023

Although women are still underrepresented in leadership positions, tides are changing to include more women in the C-suite. And that ripple effect empowers female employees to engage in future leadership roles. We need women in leadership roles more than ever before. Her focus on customers and innovation.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

ClearAction

OCTOBER 25, 2022

Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence. To celebrate your commitment to almost-automatic CX excellence, submit your team’s progress to the CX Team Sport Awards. Here are some examples to inspire your submission to the CX Team Sport Awards.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

West Monroe

MAY 27, 2024

This makes consulting more of a team sport than an individual—or intellectual—competition. It's a sport many people might not have heard of—European handball. I grew up playing the sport, was often team captain, and ultimately played in the Premier League, the professional league, from age 16 to 19.

Consulting 40

Consulting Sports Banking Competitive Advantage 40

AWS Machine Learning

OCTOBER 13, 2022

To keep up with our team’s innovation, our models’ complexity and number of training jobs have increased over time. He focuses on scalable distributed systems and automation tooling on the cloud to accelerate the pace of scientific innovation for Machine Learning applications. About the Authors. He has an M.S.

Training 88

Training System Sports Software 88

DCX

SEPTEMBER 22, 2024

Sporting event admission prices were up 21.6% The big picture: "Experiangst" — dissatisfaction before, during, or after an expensive experience — is becoming more common as prices for concerts, sporting events, and travel continue to rise. Embrace your vulnerability—it's the birthplace of innovation and connection.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

Sporting event admission prices were up 21.6% The big picture: "Experiangst" — dissatisfaction before, during, or after an expensive experience — is becoming more common as prices for concerts, sporting events, and travel continue to rise. Embrace your vulnerability—it's the birthplace of innovation and connection.

Sports 52

Sports Social Media Roadmap Feedback 52

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. She has seen that through her actions of being a leader and inspiring her team to showcase the best parts of themselves, there’s a stronger internal culture of enthusiasm, excitement, innovation, and ownership.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Circular Edge

MARCH 4, 2024

upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. “We My biggest concern going in was the retrofits.

Transportation 52

Transportation Apparel Ecommerce Sports 52

Team Support

AUGUST 17, 2020

We enjoy skiing and cheering for all of the Denver sports teams. TS: What does this transition in leadership mean to our customers? TS: Having a change in leadership might create some apprehension with various stakeholder groups, which is heightened during a global pandemic and national economic crisis like we’re experiencing now.

Meeting 59

Meeting B2B Sports Leadership 59

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. Promoting female leadership. Sports certainly is a metaphor that is very accessible to both men and women. What is the Corner of the Court? It is about the woman.

Technology 97

Technology How To Sports Leadership 97

Avaya

AUGUST 31, 2016

As I watched the performances from some of today’s most gifted athletes, I couldn’t help but think about this blog series on business innovation and the need to push further. My point here is that the very best in the world don’t become so without continually innovating and pushing themselves. Think about it: U.S.

Innovation 47

Innovation Sports Hospitality Healthcare 47

SmartKarrot

MAY 19, 2022

This is why customer success is a team sport. Customer Success is a Team Sport, Not the Responsibility of a Single Team. Customer success is the responsibility of all teams, such as marketing, sales, product, technology, and even the leadership team. Every team is responsible for customer success.

Sports 10

Sports Customer Success Customer Centricity B2B 10

ProProfs Chat

NOVEMBER 19, 2021

How satisfied are you with the frequency of communication from leadership while working from home? Does the administration allow you to innovate teaching methods? Sports Poll Questions. Polls on sports are a great way to capture people’s preferences about their favorite activities, likes, and interests related to sports.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

ijgolding

APRIL 29, 2015

One year ago I wrote a blog post about leadership. It was a delight to write with great clarity about how an organisation had achieved remarkable things through strong, committed, innovative, focused and inspirational leadership. The inspirational leadership team of Barry Hearn and Russell Slade.

Leadership 120

Leadership Financial Sports Strategy 120

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Self Service Contact Center Sports 137

Russel Lolacher

NOVEMBER 28, 2022

He’s a former member of the Leadership Council for Government Social Media and member of the board of directors for the Peninsula Conflict Resolution Centre. Law of Diffusion of Innovation – Simon Sinek. I mean, you’re talking stories, you’re talking about leadership. I don’t like that feeling.

Culture 98

Culture Connections Leadership Communication 98