Totango

JANUARY 24, 2019

Creating a customer health score. Once you understand your customer’s precise stage within their customer journey, you can explore new ways of engagement and boost your lifetime customer value. Connecting Customer Data Streams. 4 Features Your Digital Customer Engagement Platform Must Have.

Customer Engagement 55

Customer Engagement Engagement Lifetime Customer Customers 55

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Krista Glantschnig.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Beyond Philosophy

DECEMBER 23, 2015

In this omni-channel world, maintaining proactive and positive relationships with customers, throughout the life cycle, is a key component of the CCO’s role within the enterprise. CCOs, in other words, need to be able to align and innovate engagement and relationship strategies.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. The company, which sent 2.5

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

CSM Magazine

AUGUST 10, 2017

Customer closeness doesn’t happen accidentally. At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SurveySparrow

FEBRUARY 22, 2022

Will they be able to recommend more customers in your direction? The expected lifetime customer value of the organization. It offers a different way to look at customers and prospects which will assist in understanding their needs and attitudes. JBTD is of great help to improve your marketing and for innovation.

B2B 52

B2B Examples B2C Customers 52

Kustomer

JANUARY 14, 2021

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. There’s going to be better solutions out there that continue to innovate and evolve. So with that, Ed, thanks for joining.

Omni-Channel 57

Omni-Channel How To Multi-Channel Contact Center 57

LiveChat

OCTOBER 5, 2015

It’s about maximizing sales culture environment and activities that create new value like innovation, new product, service development and sustainability of long term customer relationships. But if you focus on a customer, chances are you’ll gain a lifetime customer. RETURN ON INVESTMENTS. Intelligence.

Sales 28

Sales Return on Investment Effort Score Lifetime Customer 28

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. He is presently the VP of Global Customer Success at Vinli Inc. Julie Hogan. Catherine Blackmore. Andrew Michael. His podcast CHURN.FM Donna Weber.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21