CloudCherry

MARCH 19, 2018

Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. How to drive innovation as part of your CX strategy? Why is this important?

Customer Experience 247

Customer Experience Customer Journeys Lifetime Customer Financial 247

CloudCherry

MARCH 19, 2018

Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. How to drive innovation as part of your CX strategy? Why is this important?

Customer Experience 150

Customer Experience Customer Journeys Lifetime Customer Financial 150

ShepHyken

DECEMBER 26, 2016

5 ways to build customer loyalty by Laura Loughran. IBM) Customers are dynamic and involve continuous effort. Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Krista Glantschnig.

Customer Success 79

Customer Success Meeting Lifetime Customer Consulting 79

Blake Morgan

DECEMBER 10, 2024

Recently ranked number one in multiple categories by American Customer Satisfaction Index (ACSI) for the second year in a row, Samsungs commitment to customer care is unmatched. She is a customer experience futurist and author of three books on customer experience. For Samsung, great CX isnt just a programits a mindset.

Strategy 52

Strategy Customer Experience Self Service Travel 52

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JUNE 30, 2021

Brands that leverage social media platforms to gain insight into customer sentiment can take fast action on this feedback, thereby mitigating potential issues with other customers. In addition, fast responses make the customer feel valued, creating stronger relationships and fostering brand loyalty. About the Author.

Social Media 59

Social Media Chief Customer Officer Survey Lifetime Customer 59