Retently

NOVEMBER 27, 2024

Building Customer Loyalty for Retention 6. Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. Personalizing the Customer Journey 3. Expanding Revenue Channels 4.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Blake Morgan

NOVEMBER 12, 2024

Known for its creative marketing and diverse menu offerings, the brand has doubled down on a “creativity mindset” to drive both product innovation and customer loyalty—even as inflation impacts the industry. Brands, Sears, and Reebok, the company continues to innovate.

Strategy 64

Strategy Marketing Customer Experience Social Media 64

Comm100

NOVEMBER 23, 2016

So what’s the best, most direct way to show customers your commitment, and inspire loyalty in return? A solid customer loyalty program. If you want to build the loyalty program your customers deserve, this post will give you customer loyalty program ideas to turn everyday shoppers into loyal fans.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs Airlines 100

Retently

MARCH 11, 2025

Step 4: Moderating Social Media & Marketplace Queries Customer experience doesnt stop at email and chat, a CX Manager also regularly monitors: Amazon & Sephora product Q&A sections making sure common questions are answered. Testing a points-based loyalty program where customers earn discounts on future purchases.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

InMoment XI

AUGUST 1, 2024

Customer sentiment analysis involves using natural language processing (NLP) and machine learning techniques to analyze customer feedback from various sources— think social media, reviews, surveys, and more. First, collect feedback from various sources, including social media, reviews, surveys, and support interactions.

Measurement 195

Measurement Effort Score How To Hotels 195

Comm100

FEBRUARY 17, 2025

Much like how the iPhones innovations became the foundation for everything from Uber to Instagram, AIs advancements are opening doors to applications we havent even imagined yet, especially in the sports betting world. With AI, traditional algorithms have been infused with new superpowers.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

ShepHyken

APRIL 26, 2021

How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles. Street Fight) Here’s how five brands have navigated the changes and adapted their loyalty programs to meet new consumer demands. How to Provide Great Customer Service on Social Media by Atlanta Small Business Network.

Customer Service 141

Customer Service Loyalty Programs Social Media Contact Center 141

Steve DiGioia

MAY 1, 2023

This may mean finding innovative ways to deliver great service without incurring excessive costs or cutting back on other areas of the business to fund the service provision. They should also remain vigilant and adaptable, seeking out new opportunities and ways to innovate and improve their business, product, or service offerings.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

TechSee

MAY 19, 2021

Imagine the possibilities if that same company also analyzed relevant data from the customer’s social media posts and other online reviews. This is why emotional analytics features so prominently in many technological innovations designed to enhance customer retention. Leverage Augmented Reality for Immersive Experiences.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Thematic

OCTOBER 30, 2024

You can collect VoC data through: Surveys Interviews Reviews Social media interactions This data is crucial for understanding customer satisfaction, identifying areas for improvement, and strengthening customer relationships. Direct customer feedback can provide actionable insights that help retailers enhance loyalty programs.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. A memorable and positive guest experience drives customer satisfaction and fosters customer loyalty. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Think Customers

JANUARY 17, 2025

Technology is not the solution, said Martin Urrutia, head of global retail experience and innovation at The LEGO Group. Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

Michelli Experience

MARCH 11, 2016

Mobile technology has reached unprecedented levels on innovation. Products like Google Cardboard are revolutionizing virtual reality, and yearly location-based innovations are creating astounding utility. Media-centric advertisements, immersive SMS and dynamic social media environments are to be expected.

Technology 100

Technology Company Marketing Loyalty Programs 100

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. For instance, airline miles can widely be exchanged out of hotel programs.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

CSM Magazine

FEBRUARY 19, 2025

Those who embrace these innovations early can enhance efficiency, improve customer satisfaction, and gain a crucial competitive advantage. Todays customers expect a fast, efficient, and personalized dining experiencean expectation that AI meets through targeted innovations. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

ProProfs Chat

MAY 28, 2020

In addition, there is a superabundance of loyalty programs in the market which are ‘all talk and no action’ Instead of improving the CX, such programs are more about price discounts; it’s no wonder that customers are becoming increasingly disloyal to their brands. . Image Source: Customerthermometer.com.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

BirdEye

DECEMBER 30, 2024

As your business expands across locations, these challenges escalate exponentially, demanding innovative solutions. Notably, AI adoption has already yielded significant benefits, including a 40% increase in loyalty program adoption and a 50% improvement in collections and recovery. Get the data you need at your fingertips.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

delighted

OCTOBER 3, 2024

Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. In fact, 67% of customers have shopped via social media this year. What’s contributing to this rapid rise in social commerce?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation means letting your customers in on the ground floor of innovation and creating new products, services, and customer journeys in sometimes real time with them. Invite customers to participate in innovation sessions around key parts of the journey or invite them to help you build your map from the ground up.

Customer Journeys 110

Customer Journeys Social Media Groups Fashion 110

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. This information helps in identifying loyal customers and designing personalized loyalty rewards.

Customer Experience 156

Customer Experience Social Media Loyalty Analysis 156

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Well-integrated security systems don’t just catch shoplifters – they build confidence. Variety is the spice of retail life.

Retail 52

Retail Engagement Customer Experience Tips 52

TechSee

JULY 23, 2019

Target experienced a POS failure during peak hours on Father’s Day, paralyzing its store operations and prompting angry posts on social media. With today’s innovations, a network outage doesn’t have to translate into a major disaster for your business. It happens to the best of ‘em. These outages cost retailers big bucks.

System 129

System Retail Software Sales 129

Customer Guru

JUNE 26, 2018

Due to with its innovative, competitive, and cutting-edge business and marketing strategies Sephora, a Paris-based multinational chain of personal care stores, has earned the reputation of being the number one beauty retailer in the world. Understanding the importance of social media brand integration. Creating loyal customers.

Omni-Channel 82

Omni-Channel Retail Loyalty Programs Social Media 82

ProProfs Chat

APRIL 30, 2020

Opt for Innovative Ways to Reach out to Your Customers. Making use of innovative communication methods such as Social Media updates, proactive alerts and messages and surveys to do a pulse check, etc. Panicked customers can approach you via calls, messages, live chat, Emails, and even social media tags.

Engagement 85

Engagement How To Loyalty Programs Social Media 85

Optimove

MARCH 3, 2025

Loyalty and VIP Programs That Reward Consistency Loyalty cards and VIP programs are excellent ways to keep players coming back. These programs reward players for their continuous engagement and provide them with exclusive perks based on their activity level.

Strategy 52

Strategy Gamification Loyalty Innovation 52

ProProfs Chat

JULY 30, 2021

Related Read: Top 10 Strategies for Building Brand Loyalty. Some of them rely on powerful social media marketing while others opt for creating powerful content centered around industry specific topics. By sharing your brand stories on the social media platform, you can form an instant connection with your target audience.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Optimove

JULY 24, 2024

Up your mobile marketing game with this guide Download Now Why it Matters: When marketers are charged with improving customer acquisition and conversion through social media campaigns, but have limited access to data and budget, the task can be impossible. Manager, Digital Growth Marketing at Scientific Games.

Innovation 52

Innovation Social Media CRM Government 52

ShepHyken

SEPTEMBER 19, 2022

The author shares a few ideas and examples on how to deliver on all four of these foundational loyalty strategies. Kiosk Marketplace) With all of the innovation taking place in customer engagement tools, it’s hard for brands to know what to focus on: new apps, chat bots, virtual reality, avatars, the metaverse, artificial intelligence.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

BirdEye

SEPTEMBER 11, 2023

Apple) High-quality customer experience helps businesses grow loyalty programs and referral campaigns, lowering customer acquisition and retention spending. Today, customers use four or more channels to interact with brands – texts, emails, social media messages, website chatbots, and booking apps.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

SurveySensum

NOVEMBER 1, 2024

In the next section, we will go over the importance of brand loyalty and how it plays such a large role in your business’s success and growth. Why Brand Loyalty Matters? The heartbeat of successful businesses is brand loyalty. Transformative Spending Power Loyal customers are worth their weight in gold.

Loyalty 52

Loyalty Customer relationships Brands Sales 52

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. Loyalty program enrollment for customer retention. In today’s digital age, customers can engage with brands through a wide range of channels, including social media platforms , email , and more. Addressing social media comments to resolve issues.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

Alida

JANUARY 19, 2017

Innovation in offline retailing is emerging as one of the top trends in business today. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed. Many retailers rely on data from their CRM systems, loyalty programs and social media analytics to make decisions about the shopping experience.

Retail 100

Retail Apparel ROI Loyalty Programs 100

transcosmos Information Systems

JUNE 22, 2017

Customer Retention and Loyalty. What discount schemes or loyalty programs do your customers like? They’re looking at your products on various social media platforms, your website, on blogs, and maybe even in-store, but they expect you to provide the same customer experience and service across all platforms.

Analytics 76

Analytics Data Customer Experience Social Media 76

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. and changing consumer behavior is impacting the legacy loyalty model, and setting the stage for new leaders to emerge.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. 5 Fresh Examples of Customer Experience Innovation by Blake Morgan. My Comment: If your organization has a customer loyalty program, you’ll find this article of great interest.

Customer Service 29

Customer Service Loyalty Programs Self Service Loyalty 29