ECXO

MARCH 6, 2025

We will also highlight how a CX transformation differs from a typical program management initiative, who drives these programs, and what lessons can be learned from B2B companies that have made this journey. Leadership Commitment and Vision Leading a customer experience transformation starts at the top.

B2B 339

B2B Customer Journeys How To Effort Score 339

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Challenges : Predicting ROI can be tricky, especially with innovative or experimental features. I’d also love to hear your experiences on this subject.

Feedback 509

Feedback ROI Innovation B2B 509

AWS Machine Learning

OCTOBER 23, 2024

To address the challenges of personalized learning and teacher workload, Classworks introduces Wittly by Classworks , an AI-powered learning assistant built on Amazon Bedrock , a fully managed service that makes it straightforward to build generative AI applications. a state-of-the-art large language model (LLM).

Innovation 89

Innovation User Experience System Resources 89

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. This design naturally promotes collaboration and diminishes the relevance of silos by reducing the barriers that often exist between departments or management levels.

Customer Journeys 440

Customer Journeys Culture Leadership Effort Score 440

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management.

Brands 284

Brands Management Multi-Channel Social Media 284

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 295

Customer Experience Leadership Innovation Roadmap 295

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Register Now. You can unsubscribe anytime.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. The post Future-proof Innovation – Vendors in it for the Long Haul appeared first on NICE inContact Blog.

Innovation 137

Innovation Contact Center Roadmap Report 137

InMoment XI

OCTOBER 7, 2024

To dive deeper into these advancements, speak with an expert or contact a dedicated account manager. Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.”

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. So, the roadmap was hard work to create, but it was done.

Roadmap 167

Roadmap Consulting Leadership Customer Experience Professionals 167

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. The deployment of the ML pipelines is driven only via CI/CD pipelines, and the access to the AWS Management Console is restricted.

Roadmap 117

Roadmap Training Data Government 117

C3Centricity

AUGUST 20, 2017

So what have you promised your top management? Faster growth, increased profitability, or more successful innovations? More Successful Innovation. ” Both of these posts emphasise the importance of customer understanding and starting your innovation process with the customer. .”

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Gainsight

MAY 24, 2022

Product managers know this all too well. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Analytics Meeting 105

Calabrio

NOVEMBER 18, 2024

Analytics Navigating rising retail costs with Workforce Engagement Management: A strategic approach for the festive season Share Retailers across the UK are gearing up for the busiest shopping season of the year while simultaneously contending with rising costs and regulatory changes that will take effect in April 2025.

Retail 130

Retail Engagement Management Analytics 130

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. Join us on LinkedIn , Twitter and Facebook. One integrated platform for Customer Experience Intelligence. Same product, exciting new look and feel.

Brands 221

Brands Social Media Roadmap Contact Center 221

C3Centricity

JANUARY 13, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. As the saying goes “what gets measured gets managed.” Getting to Yes: A 7-step Roadmap to Successful Project Management. Of course, it is also a great read if you work in the CPG / FMCG industry. #12.

Customer Centricity 279

Customer Centricity Hospitality Customer Journeys Strategy 279

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. I was invited to ask questions of the customer experience leaders on their success tactics. Change is harder in this industry than many others. Mazda is doing things differently. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 136

Roadmap Competitive Advantage Innovation Self Service 136

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management Roadmap System 59

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. Join us on LinkedIn , Twitter and Facebook. One integrated platform for Customer Experience Intelligence. Same product, exciting new look and feel.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Comm100

APRIL 17, 2018

What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! Apart from identifying pain points that your customers are having with your brand, customer feedback can also be a source of innovation for ideas to improve customer service.

Feedback 214

Feedback How To Roadmap Survey 214

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

AWS Machine Learning

FEBRUARY 28, 2025

Amazon Q Business is a fully managed, generative AIpowered assistant that empowers enterprises to unlock the full potential of their data and organizational knowledge. Smartsheet, the AI-enhanced enterprise-grade work management platform, helps users manage projects, programs, and processes at scale.

Report 66

Report Resources Data Innovation 66

Gainsight

SEPTEMBER 1, 2022

To be sure, Product Managers spend a lot of time deciding which features need to be added to their product. But with multiple products and new urgent bugs and features to manage daily, it can be hard to focus on an organization’s bigger vision. PMs can solve these challenges with a data-based product roadmap.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Analytics 195

Analytics Data Social Media Average Handle Time 195

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy. Influence user behavior.

Roadmap 52

Roadmap Analytics Innovation Resources 52

CSM Magazine

NOVEMBER 21, 2024

a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises.

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Zonka Feedback

NOVEMBER 23, 2022

When you think of creating or developing a product, there are several goals to achieve by you as a Product Manager and your product development team. Keeping these goals in mind, a Product Roadmap is created and implemented.

Roadmap 52

Roadmap Feedback Innovation Management 52

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI.

Contact Center 109

Contact Center Roadmap Analysis Trends 109

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Roadmap 52

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

Brands 62

Brands Customer Success Roadmap Innovation 62

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Analytics 62

Analytics Social Media Banking Analysis 62

DCX

OCTOBER 27, 2024

Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Totango

MARCH 27, 2020

Good B2B Customer Lifecycle Management (CLM) solutions set both you and your customers up for long-term success. However, choosing the best solution for your enterprise is critical to optimizing lifecycle management and maximizing success. Choosing the Best B2B Customer Lifecycle Management Solution for Your Enterprise.

B2B 83

B2B Customer Journeys Net Promoter Score Management 83

Totango

OCTOBER 14, 2024

Go-to-market teams need to prioritize customer ROI as the driver of decision-making, metrics tracking, and relationship management. Similarly, products can rally efforts and innovation around features that will drive ROI rather than solely weighing roadmaps based on internal or custom requests.

ROI 71

ROI Marketing How To Effort Score 71