eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
eglobalis
JANUARY 13, 2025
Regularly analysing and refining AI models based on seasonal or market trends ensures sustained efficiency improvements. Organizations aiming to enhance loyalty should focus on integrating AI with their marketing and sales platforms. This approach strengthened customer trust and loyalty.
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eglobalis
OCTOBER 14, 2024
This approach is flawed because each company faces different customer challenges based on its industry, market, and operational structure. Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges.
C3Centricity
FEBRUARY 8, 2025
The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. McKinsey reports that companies using customer insights for decision-making are 60% more likely to achieve above-market growth rates! Gone are the days when gut feelings drove business decisions. The result?
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
She will guide you through actionable strategies and innovative approaches to transform your events from one-time occurrences into assets that continue generating value long after the last attendee departs!
ECXO
NOVEMBER 25, 2024
Broader Market Demand : Data-Driven Validation While an individual request might reflect one customer’s unique need, assessing whether it signals a broader market demand is critical. Use quantitative tools : Leverage surveys, CRM data, and market analytics to determine whether a request is a widespread need.
eglobalis
JANUARY 20, 2025
You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market. Customer Experience as a Loyalty Anchor Customer Experience (CX) is no longer a competitive differentiator; it is a baseline expectation in B2B markets.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
We’ll explore how brands can integrate a modern commerce solution within their existing infrastructure to move faster, adapt to market changes, and fuel long-term growth without the risks of a full migration. Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global
Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you! What You Will Learn: Cutting-Edge Revenue Optimization Techniques 🚀 Discover innovative methods to maximize your company's revenue streams and stay competitive in a dynamic market.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. He will share with you: Market research on the shifting labor market. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. How to apply 2023 technology trends to your company's current demands.
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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.
Speaker: Jason Cottrell and Brian Walker
As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Distinguish credible vendors from the pretenders in a crowded market. The era of all-in-one platforms is over. Gradually upgrade your systems for continuous improvement.
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