eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. Can you share examples of how your organization has leveraged AI-driven insights or other innovative technologies to enhance customer satisfaction beyond NPS?

NPS 450

NPS Feedback Net Promoter Score B2C 450

ECXO

JUNE 11, 2024

The Multi-Dimensional Impact of AI AI’s impact on the employee experience is multi-faceted, providing significant benefits while also posing substantial challenges. As AI technologies continue to evolve, their potential to transform the employee experience will only grow, offering new avenues for innovation and growth.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

FEBRUARY 16, 2024

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. Moving Beyond Surveys Embracing Contact Channels To truly understand and address customer needs, businesses are encouraged to broaden their horizons beyond traditional surveys.

Multi-Channel 195

Multi-Channel Touchpoint Social Media Customer Voice 195

Aveus

NOVEMBER 25, 2019

An omni-channel approach will help you expose and address key inconsistencies as customers attempt to learn about and purchase healthcare services, ultimately leading to better loyalty for your brand. Typically, organizations work in silos when it comes to channel development – for the customer it’s one seamless experience. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

InMoment XI

NOVEMBER 30, 2023

Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Time-Efficiency Monitoring your brand manually across various online channels can be time-consuming.

Brands 284

Brands Management Multi-Channel Social Media 284

Retently

NOVEMBER 27, 2024

Expanding Revenue Channels 4. Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Let’s explore how expanding revenue channels can complement personalization for even greater growth.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. Use journey maps based on real customer experiences to identify personalization opportunities across all channels and systems. Complex queries? No problem.

Multi-Channel 152

Multi-Channel Customer Experience Customer Journeys Chatbots 152

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. In this article you’ll learn about core strategies, compliance must-knows, and groundbreaking innovations and insights to transform your SMS campaigns into powerful tools of engagement and growth.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. In other words, a company’s virtual assistant needs to be present across all channels.

Self Service 207

Self Service Multi-Channel Contact Center Touchpoint 207

BirdEye

SEPTEMBER 20, 2024

Birdeye Insights AI Insights AI is a powerful tool that helps businesses gather and analyze customer feedback across multiple channels, including reviews, surveys, and local SEO data. The future is AI, and Birdeye is leading the charge As competition heats up, multi-location businesses can no longer afford to overlook the benefits of AI.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Optimove

DECEMBER 10, 2024

Balancing Speed with Creativity : AI streamlines repetitive tasks such as audience segmentation and content generation, freeing marketers to focus on storytelling, innovation, and crafting meaningful, engaging campaigns. Drive innovation, knowing they have the technology to support even the most ambitious ideas.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

AWS Machine Learning

OCTOBER 16, 2024

DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. Variability in content volume – They offer a range of content volume, from single-episode films to multi-season series. She helps customers get the most out of the latest tech, innovate faster, and think bigger.

Video 116

Video Metrics Multi-Channel System 116

Oracle

AUGUST 19, 2020

What recent retail innovations have you seen that allow for a great shopping experience? We asked CX professionals that question, and they let us in on the most notable retail innovations they’ve recently experienced. Retail Innovation #1: IoT enhancements. Retail Innovation #2: Video review functionality.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. As your business expands across locations, these challenges escalate exponentially, demanding innovative solutions.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. InMoment empowers businesses to not only listen to customers across various channels but also make sense of their feedback with the utmost precision.

Multi-Channel 195

Multi-Channel Analysis Social Media Survey 195

CSM Magazine

MARCH 5, 2025

Multiple Channels to Fit Your Needs Accessibility is another factor that sets Pin-Up Aviator apart. Innovations in User Support Pin-Up Aviator isnt just meeting the industry standard for support; theyre raising the bar. These innovations not only enhance response speed but also ensure consistent accuracy across all interactions.

Multi-Channel 52

Multi-Channel Knowledge Base Innovation Training 52

C3Centricity

JULY 3, 2019

I myself will only turn to the instructions when something doesn’t work: I end up with left-over screws when mounting a flat-pack piece of furniture, or I can’t achieve multi-recordings on my smart TV or DVD recorder. In the article How Likely Are You to Read the Instructions they they link behaviour to personality types.

Multi-Channel 246

Multi-Channel Consumers Social Media Connections 246

BlueOcean

NOVEMBER 13, 2023

Check the article out here if you’re looking to expand and innovate within your CX strategy. Total experience (TX) is an increasingly popular concept that combines customer experience, employee experience, user experience, and multi experience into one cohesive strategy. Wise words from CallMiner.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. As you scale across locations, these challenges grow exponentially, requiring innovative solutions. That’s where Generative Artificial Intelligence (GenAI) comes in.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

NobelBiz

NOVEMBER 26, 2024

Answer: The platform supports smooth scaling, so you can expand to new communication channels, integrate advanced tools, and add more agents. NobelBiz Omni+ excels in multi-channel support and helps businesses consolidate all communication channels into one intuitive interface. What integrations are available?

Call Center 52

Call Center Multi-Channel Contact Center Analytics 52

Lumoa

JULY 17, 2023

For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. When planning your digital transformation, be aware that at any moment, you may need to innovate further. Amazon is a prime example of a company that has mastered personalization.

Customer Experience 195

Customer Experience Strategy Self Service Chatbots 195

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel Contact Center Omni-Channel 52

Oracle

NOVEMBER 9, 2020

When reviewing the finalists’ submissions for the Oracle “ Thinker Award for Best Innovation in Sales ,” it became clear that successful innovation gives businesses a much-needed competitive advantage. Let’s take a look at three ways the Markie finalists gained a competitive advantage through innovation.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

SmartMessage Blog

JANUARY 17, 2025

This version is a game-changer, packed with innovative features, performance enhancements, and robust security measures to empower your marketing campaigns. Whether youre looking to expand your communication channels or create hyper-personalized customer experiences, this update is designed to meet your needs.

Marketing 52

Marketing Multi-Channel Effort Score Communication 52

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. This multi-channel tracking and post-purchase communication solution gives the business and customers a clear read on the status of deliveries. ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. This multi-channel tracking and post-purchase communication solution gives the business and customers a clear read on the status of deliveries. ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. The team used both single-instance and multi-instance CPU jobs for difference use cases.

Training 101

Training Innovation Technology Multi-Channel 101

Optimove

MARCH 17, 2025

” Messaging frequency and channel selection could also be varied according to engagement levels. Lesson #3 – Optimize Cross-Channel Promotional Structures iGaming is well known for using sophisticated bonus systems to drive player engagement by rewarding and incentivizing them for desired actions.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners.

Innovation 77

Innovation Marketing Tips Multi-Channel 77

Optimove

FEBRUARY 23, 2025

Product Innovations In 2024, our enhancements helped advance Positionless Marketing to provide marketers with independence and direct control over data, content creation, and campaign optimization. WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

AWS Machine Learning

FEBRUARY 10, 2025

Solution overview CrewAI provides a robust framework for developing multi-agent systems that integrate with AWS services, particularly SageMaker AI. In this post, we demonstrate how to use CrewAI to create a multi-agent research workflow. In the following steps, we create a simple blocks counting agent to serve as an example.

Multi-Channel 103

Multi-Channel e-support Tools System 103

BirdEye

NOVEMBER 18, 2024

Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3. Customer queries range from simple product questions to complex support issues, while marketing teams struggle to maintain quality engagement across all channels.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59