Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

BirdEye

NOVEMBER 18, 2024

Performance analytics to get actionable insights that help you continuously improve your social strategy with: Competitor analysis Social media engagement tracking ROI measurement 3. Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must demonstrate the ROI of customer experience. Confirmit’s recent report indicates that a very small number of businesses expect their investment in CX to increase in 2020. Improving your NPS rating alone will not necessarily lead to an increase in sales.

Multi-Channel 120

Multi-Channel ROI Leadership NPS 120

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners.

Innovation 77

Innovation Marketing Tips Multi-Channel 77

AWS Machine Learning

APRIL 4, 2024

Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. For example, we identify if the brand is on a banner or a shirt.

Sports 97

Sports Video Analysis Multi-Channel 97

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Selecting enterprise-grade Conversational AI platforms will meet these requirements, overcome legacy system challenges, and open new doors for future innovation.

Omni-Channel 98

Omni-Channel Tools Virtual Agent Customer Service 98

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Why Multi-Channel Analysis Matters 60% of consumers have purchased from a brand solely based on the service they expected to receive. How do businesses measure the ROI of customer experience improvements?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

TechSee

AUGUST 26, 2020

For years, companies have focused on improving CX by offering customers a seamless omnichannel or multichannel experience that provides consistency across multiple touchpoints and channels. Domino’s Pizza has invested in innovative MX technologies to fulfill its mission of becoming the best pizza delivery company in the world.

Customer Journeys 124

Customer Journeys Self Service Effort Score Omni-Channel 124

BirdEye

DECEMBER 19, 2024

Instead of managing tedious marketing tasks, your team can focus on developing innovative marketing strategies. AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels. Set clear metrics and review them consistently to guide optimization efforts.

Strategy 52

Strategy Marketing Social Media Hospitality 52

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. Your social media channels should highlight offerings tailored to these groups, like family packages for leisure travelers or coworking spaces for professionals. Want your hotel to stand out?

Social Media 52

Social Media Hotels Strategy Marketing 52

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. At the same time, organizations realize that they must be fully focused on each customer’s needs.

Contact Center 109

Contact Center Self Service Call Center Multi-Channel 109

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

TechSee

JUNE 27, 2024

This automation delivers incredible ROI and requires a great deal of expertise to ensure safety, reliability, and utility. Once proven safe and reliable in either the contact center or via direct testing, these AI Agents can interact with customers over email, social channels, chat, over the phone, and even through video.

Contact Center 109

Contact Center Multi-Channel Self Service Chatbots 109

SurveySensum

FEBRUARY 6, 2025

This DIY platform has an easy to use interface enabling feedback-driven ROI. QuestionPro : It provides strong offline survey features and affordability for businesses that need multi-channel survey distribution without premium AI capabilities. With its innovative and AI-driven capabilities.

Tools 52

Tools Comparison Self Service Analysis 52

Blake Morgan

DECEMBER 19, 2023

Newman proposes a paradigm shift, moving beyond traditional ROI models towards a framework of “10 new ROIs.” Timpson empowers employees to create memorable moments for each customer, while Selfridges pushes boundaries with innovative, immersive experiences.

Retail 59

Retail Multi-Channel ROI Omni-Channel 59

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel Analytics 98

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. This is exactly where AI excels.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

DCX

FEBRUARY 9, 2025

Why it matters to CX pros: Non-stop growth When digital channels become easier, people use them more. The triple effect Easier access, more volume: Apps and messaging channels let customers check balances or raise issues without hassle—so they reach out more often. AI creates solutions, innovates, and adapts.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

inQuba

AUGUST 16, 2022

It’s business unusual, but multi-disciplinary teams are solving today’s biggest challenges. Join us for an examination of our updated normal and how actual businesses are innovating and thriving. Multi-disciplinary professionals are discussing customer-centric solutions to collaboration and digital transformation.

Multi-Channel 52

Multi-Channel Net Promoter Score Effort Score Innovation 52

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Natalie Petouhof

MARCH 7, 2016

Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Tweet Customers are More Difficult to Serve Than Ever. Is Your Brand Ready ? What’s the Big Announcement?

Innovation 40

Innovation Customer Engagement Engagement Contact Center 40

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. Cutting cost has 2-4 times more impact on ROI than generating incremental revenue. More on this below.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

NetBase

APRIL 5, 2019

Competitors aren’t always obvious, as innovative disruptors continue to emerge, and getting to the top of your industry doesn’t guarantee you’ll stay there. At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Strativity

APRIL 11, 2018

Innovate & Measure – To move to value-based care, improvements in effectiveness and efficiency will require innovation and the ability to measure the results to determine. Sending multi-channel reminders. Multi-channel targeted marketing. calls, emails, SMS, etc.), targeted marketing (e.g.,

Healthcare 67

Healthcare Multi-Channel Touchpoint Hospitality 67

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. For the remainder of this newsletter, I’m going to outline some of the more innovative and impactful applications of VOC data: Personas. A/B or Multi-Variate testing (MVT) segmentation. We live in a multi-channel world.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Magellan Solutions

JUNE 12, 2021

Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . These kinds of innovations are used to focus on customer journey’s improvement. From a business’ point of view, customer retention and ROI is the ultimate goal to keep it running.

Call Center 52

Call Center Analytics Self Service Multi-Channel 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. Brands improve efficiency and achieve higher ROI by automating and optimizing customer journeys at scale.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Optimove

MAY 23, 2019

Stronger automation abilities and a new, deeper approach to data helped reduce some of the mundane hassles, leaving room for ideation and innovation. Today, marketers must support their ideas and innovative approaches through data and analysis and develop new skills – embracing analytics. Guiding strategic moves.

Multi-Channel 14

Multi-Channel Tips Analytics ROI 14

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Adoption Hero – An innovative way your team has successfully driven product adoption and customer ROI. Onboarding Hero – Definitive Healthcare.

Effort Score 98

Effort Score NPS Healthcare Training 98

NetBase

APRIL 5, 2019

Competitors aren’t always obvious, as innovative disruptors continue to emerge, and getting to the top of your industry doesn’t guarantee you’ll stay there. At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Siemens Corporation is a U.S. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

NetBase

AUGUST 16, 2019

And on the second morning of your multi-day agenda in LA, you’ll have a tough choice ahead of you. Learn How Companies are Using Social Listening for Their M&A, Sales Channel, Digital Engagement, and Innovation Strategies. Customer Driven Innovation: Surface Unmet Needs Using Category and Competitive Analyses.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Comparison 59

Comparison Social Media Multi-Channel Survey 59