Eptica

SEPTEMBER 10, 2015

Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Poor online experience Customers have high, continually rising, expectations. Continuously optimize the experience. Published on: September 16, 2015.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. They are the visionaries.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

SaleMove

MAY 26, 2020

It’s difficult to get Gen Z’s attention with traditional methods like online ads, especially since most of them use ad blockers. In addition, the human attention span is now shorter than ever when we think about scrolling through social media, news, or online stores.

Social Media 52

Social Media Self Service Banking Conference 52

SurveySparrow

JULY 27, 2023

Well, it’s all about leveraging the power of digital technologies and channels to enhance customer interactions, streamline processes, and create personalized experiences throughout the entire customer journey. We’re talking about websites, mobile apps, social media, online chat, and more!

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

ShepHyken

JANUARY 30, 2017

Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. Social Media Today) Nearly half of all organizations make the mistake of not planning for a crisis, thinking it’s either superstitious or somewhat futile. Digital Customers Less Loyal by Tanya Gazdik.

Customer Service 48

Customer Service Airlines Social Media Software 48

CSM Magazine

JUNE 17, 2020

Digital conversations are not just about chat but bringing the full experience of a retail store, automotive showroom, or bank branch online, allowing customers to truly experience products, get “in-person” consultative advice from experts, and make informed and timely purchase or service decisions. About Vee24.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Enhance the current experience with Customer-led innovation. Meld the Worlds. We use them all the time.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

Optimove

AUGUST 15, 2023

Recipients could simply scan the code for one-click access to their mobile app, streamlining the online ordering process and delivering a seamless customer experience, boosting conversions and sales. An impressive real-life example is Red Bull’s strategic use of QR codes across their social platforms.

Brands 52

Brands Marketing Advertising Video 52

Hero Digital

NOVEMBER 26, 2018

The large amount of data permutations necessary to create 1:1 customer experiences across audiences, devices, geographies, etc. Most brands – even cutting edge, innovative companies – start with their data and technology siloed. is simply too complex for humans. Assess Your Current Data Practice.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Hotels 45

Natalie Petouhof

SEPTEMBER 19, 2016

Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. Here’s some stats: 75% created a profile on a social networking site. And millennials take online action all the time! 47% write about good online experiences. Who’s leading the way?

Wireless 40

Wireless Social Media Contact Center Study 40

BirdEye

MAY 23, 2023

And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their online experiences or how your service compares to competitors. What innovative features would you like to see in our service app?

Feedback 52

Feedback Survey Net Promoter Score NPS 52

SurveySparrow

MARCH 12, 2024

It introduces a highly engaging, conversational interface that mimics the flow of natural dialogue, making the experience of giving feedback less tedious and more enjoyable for users. This innovative approach significantly increases response rates and the quality of insights gathered. 300+ reviews Trustpilot N/A N/A Gartner 4.3

Tools 52

Tools Feedback Analysis Analytics 52

SurveySensum

MAY 18, 2023

Enhance customer satisfaction and loyalty by showing them that their opinions matter and that you are actively working to improve their experience. Identify areas of your business that require improvement or where you can innovate to stay ahead in the market.

Retail 52

Retail Survey Feedback Net Promoter Score 52

BirdEye

NOVEMBER 11, 2024

Let’s explore these innovative success stories that are redefining local marketing. These UK businesses proved that with a little creativity, local companies can make a huge impact without breaking the bank. Across the UK, local businesses are creating standout campaigns through creativity and community connection. Ready to be inspired?

Examples 52

Examples Social Media Multi-Channel Marketing 52