C3Centricity

SEPTEMBER 14, 2020

Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture).

Retail 299

Retail Apparel Trends Transportation 299

C3Centricity

APRIL 29, 2020

Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture).

Retail 240

Retail Apparel Transportation Trends 240

Comm100

FEBRUARY 1, 2023

90% of consumers say that when they interact with a brand online, they expect an immediate response. It’s also interesting to note that nearly half of online students favored live chat as a way of replicating face-to-face access to staff. One study found that 73.4% One study found that 73.4%

Effort Score 189

Effort Score Wait Times Video Communication 189

Uniphore

DECEMBER 7, 2021

Forget Fragmented Customer Service Models—Embrace Omnichannel Potential During last year’s disrupted holiday season, stores lifted and shifted operations to embrace more online experiences and store pickup options.? it dropped the ball on adopting an omnichannel approach at the right time. Customers liked this shift ?and

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

C Space

JUNE 10, 2019

A sociologist, ethnographer, and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. They don’t talk about checkout or wait times. Gary Pisano: Can Big Companies Really Be Innovative? Gary Pisano: Can Big Companies Really Be Innovative? Or are they.

e-support 53

e-support Customer Centricity Multi-Channel Innovation 53

AWS Machine Learning

DECEMBER 4, 2024

flimsy materials, inconsistent paper quality, adhesive issues) Frustrating in-store experiences (e.g. long wait times, rude staff, messy/disorganized stores) Problems with online ordering and apps (e.g.

Knowledge Base 100

Knowledge Base Sales Analytics Survey 100