CXS

MARCH 19, 2025

Usman Janekankar of Sanofi presented an inspiring session at the 2024 CXS Summit that explored strategies to master AI applications in the customer experience world!

Innovation 130

Innovation Technology Strategy Customer Experience 130

ECXO

NOVEMBER 19, 2024

By fostering a culture where diverse perspectives are valued, companies can create innovative solutions that cater to a wide range of customer needs. Diverse perspectives lead to innovative solutions that address a broader range of customer needs. • Lesson for Companies : Innovation is crucial for staying ahead of the competition.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive.

Trends 270

Trends Consumers Strategy Case Study 270

eglobalis

MARCH 24, 2025

Scalability and Performance Limits Scaling AI effectively, particularly during peak times, presents ongoing technical challenges. Security and Abuse Risks AI agents present new security vulnerabilities, including susceptibility to malicious manipulation.

Contact Center 340

Contact Center Virtual Agent Chatbots Banking 340

Comm100

DECEMBER 12, 2023

Omnichannel communication isn’t the future – it’s the present. The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API.

Trends 245

Trends Innovation Customer Service Omni-Channel 245

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

Customer Journeys 458

Customer Journeys Culture Leadership Effort Score 458

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short. Startups often lead in cutting-edge AI adoption due to their agility.

Self Service 200

Self Service Strategy Contact Center Virtual Agent 200

ECXO

JUNE 9, 2024

Enhancing Creativity and Innovation: Listening opens the door to a plethora of ideas and innovations. This holistic approach can lead to more innovative solutions and successful outcomes. This feedback loop is essential for growth and innovation. Stay Present: Stay present in the moment.

Customer Experience 374

Customer Experience Exercises Innovation Leadership 374

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts.

Trends 109

Trends Self Service Omni-Channel Social Media 109

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Embrace change and foster innovation at every level. Our passion fuels our dedication, making every interaction a meaningful one. Discover the power of a customer-centric culture for sustainable business success.

Meeting 296

Meeting Customer Centricity B2C Culture 296

ECXO

MARCH 6, 2025

Our hope is that in the future, equality will be so deeply ingrained that women will naturally lead, innovate, and thrive in a world where opportunity knows no barriers. With 19 years of experience in informal Jewish and Israel education, Emily has developed innovative programs to engage young people and communities.

Leadership 191

Leadership Culture Social Media Innovation 191

AWS Machine Learning

APRIL 10, 2025

Approach and base model overview In this section, we discuss the differences between a fine-tuning and RAG approach, present common use cases for each approach, and provide an overview of the base model used for experiments. Check out the Generative AI Innovation Center for our latest work and customer success stories. He holds Ph.D.

Case Study 125

Case Study Study Knowledge Base Comparison 125

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster.

B2B 339

B2B Customer Journeys How To Effort Score 339

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 296

Culture Case Study Employee Experience Innovation 296

Experience Investigators by 360Connext

OCTOBER 5, 2021

Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . This leads to innovation and better experiences for customers. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Ask leaders to present their ideas.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 135

Innovation Resources Entertainment Sports 135

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 310

Entertainment Culture Consulting Connections 310

C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. Most CPG companies have annual targets for Innovation & Renovation, sometimes 30% or more of annual revenue. These are just six of the many ideas I shared during my presentation. From ROI / ROR to ROE. Renovation is more than Buildings.

Hospitality 307

Hospitality Customer Centricity Hotels How To 307

ECXO

JANUARY 25, 2022

He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Learn from Industry Experts. Mark Smith Analyst, Ventana Research.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

Connections 52

Connections Innovation Customer Centricity Customers 52

InMoment XI

MARCH 29, 2022

The month of March is Women’s History Month, an opportunity for all of us to celebrate the contributions and lives of incredible women everywhere—past and present. Jill Koziol founded Motherly, a wellbeing destination that empowers mothers to thrive with expert content, innovative product solutions, and supportive community.

Culture 370

Culture Leadership Groups Resources 370

Comm100

DECEMBER 8, 2024

AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience. However, they also present a series of challenges and ethical considerations that must be addressed to ensure responsible and effective use.

Chatbots 130

Chatbots Financial System Course 130

eglobalis

JULY 2, 2024

Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation. The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS.

NPS 468

NPS Net Promoter Score Feedback B2C 468

AWS Machine Learning

APRIL 1, 2025

The system is presented through a Streamlit application, which provides an interactive chat interface where users can input queries and view the LLMs initial responses, critiques, and revised answers. ."): . Each step of the LLMs process is clearly labeled and presented to the user. The following diagram illustrates the workflow.

Knowledge Base 109

Knowledge Base Healthcare Guidelines System 109

AWS Machine Learning

DECEMBER 11, 2024

In this post, we illustrate how EBSCOlearning partnered with AWS Generative AI Innovation Center (GenAIIC) to use the power of generative AI in revolutionizing their learning assessment process. We explore the challenges faced in traditional question-answer (QA) generation and the innovative AI-driven solution developed to address them.

Guidelines 98

Guidelines Innovation System Consumers 98

AWS Machine Learning

JULY 31, 2024

As part of this commitment, AWS Japan announced the AWS LLM Development Support Program (LLM Program), through which we’ve had the privilege of working alongside some of Japan’s most innovative teams. Let’s dive in and explore how these organizations are transforming what’s possible with generative AI on AWS.

Innovation 129

Innovation Training Wireless Chatbots 129

CSM Magazine

NOVEMBER 25, 2024

Conclusion As the landscape of radio broadcasting progresses into the future, it becomes increasingly crucial to embrace innovation in order to thrive. Integrating cutting-edge elements such as AI technology and specialized programming presents enticing possibilities for reshaping the listening experience.

Innovation 52

Innovation Social Media Entertainment Video 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Implementing uniform policies across different systems and departments presents significant hurdles.

Data 88

Data Government Competitive Advantage Analytics 88

AWS Machine Learning

DECEMBER 3, 2024

The custom plugin presents information and insights directly within the Amazon Q Business interface, eliminating the need to switch between the New Relic and Amazon Q interfaces, and enabling faster problem resolution. This report provides clear, actionable recommendations and includes real-time application performance insights.

Customer Experience 107

Customer Experience Ecommerce Analysis System 107

InMoment XI

DECEMBER 15, 2022

Today’s customers aren’t going to be wooed by you just having digital options—they want you to supply truly innovative digital experiences. Watch the full presentation here! And post-COVID, if you haven’t already built a digital experience strategy, we hate to break it to you, but you’re already behind the buck.

Trends 397

Trends How To Social Media Survey 397

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Our brains are wired to prioritize the present moment, a trait that has been honed over millennia of evolution. Change, even if it is for the better, can be unsettling.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

ECXO

OCTOBER 30, 2024

Often, businesses present a plethora of products and services, creating an overwhelming experience. 128 Navigating the Information Overload The sequence presents a world where information is manipulated, and reality is obscured. In today’s digital age, customers face a similar challenge with information overload.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

AWS Machine Learning

NOVEMBER 14, 2024

This innovative service goes beyond traditional trip planning methods, offering real-time interaction through a chat-based interface and maintaining scalability, reliability, and data security through AWS native services. These features are presented in a web UI that was designed as a one-stop solution for our users.

Travel 112

Travel Hotels Tools Innovation 112