Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

Roadmap 98

Roadmap Innovation Customer Success Tools 98

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. The post Future-proof Innovation – Vendors in it for the Long Haul appeared first on NICE inContact Blog.

Innovation 137

Innovation Contact Center Roadmap Report 137

InMoment XI

DECEMBER 9, 2024

Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Looking Ahead: Balancing Innovation and Human Connection As we move into 2025, the key to CX excellence lies in balance.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

Customer Journeys 347

Customer Journeys Culture Leadership Effort Score 347

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. Localized Reviews: Set a fixed local search radius across your locations.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

JUNE 24, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. They are riskier choices but might offer innovative solutions or cost advantages.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. So, the roadmap was hard work to create, but it was done.

Roadmap 167

Roadmap Consulting Leadership Customer Experience Professionals 167

Customer Bliss

AUGUST 28, 2020

Today, I share their key takeaways from my interviews with Aisling Hassell , VP of Community Support at Airbnb , Chelsie Rae Lee , Chief Revenue/Customer/Innovation Officer at SnackNation , and Barbara C. I recently interviewed three, extremely driven women who are making a big impact in their roles. Offset Anxiety Through Clarity of Vision.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. With the MLOps maturity model, we can define a clear architecture design and delivery roadmap. Personas, operations, and technology summary.

Roadmap 113

Roadmap Training Data Government 113

Gainsight

MAY 24, 2022

Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.” In short, data validates what your customers want. .

Innovation 105

Innovation Roadmap Analytics Meeting 105

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

InMoment XI

JANUARY 25, 2024

On the horizontal axis, the completeness of vision is assessed, considering a vendor’s sales strategy, vertical/industry strategy, innovation, and market understanding. Niche Players: Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.*

Strategy 195

Strategy Roadmap Innovation Technology 195

InMoment XI

MAY 3, 2024

Foot Locker stands out as a beacon of innovation and customer-centricity. Whether it’s identifying opportunities for improvement, sharing compelling stories backed by data, or aligning with departmental roadmaps, Foot Locker’s CX programme is a testament to their customer-centric, integrated customer experience approach.

Retail 195

Retail Return on Investment ROI Analysis 195

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. I was invited to ask questions of the customer experience leaders on their success tactics. Change is harder in this industry than many others. Mazda is doing things differently. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. However, I see successful companies over the next few years differentiating themselves through innovations in craftsmanship and CX. But, the best made and most innovative products will always rise above.

Innovation 83

Innovation Contact Center eBook Roadmap 83

AWS Machine Learning

OCTOBER 23, 2024

Wittly’s innovative approach centers on two key aspects: Harnessing Anthropic’s Claude in Amazon Bedrock for advanced AI capabilities – Wittly uses Amazon Bedrock to seamlessly integrate with Anthropic’s Claude Sonnet 3.5, Gowtham actively engages in various open source projects, collaborating with the community to drive innovation.

Innovation 89

Innovation User Experience System Resources 89

Alida

MARCH 22, 2019

It helps you understand whether you have a product your customers will want to buy, as well as a roadmap to sell it. Customer validation is a key part of agile product development.

Roadmap 172

Roadmap Customers Innovation 172

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Calabrio

JANUARY 2, 2020

In addition to innovative WFM solutions, customers will also get access to new technology with the broader set of contact center applications from Calabrio, including Quality Management, Business Intelligence and advanced voice-of-the-customer analytics. Join us on LinkedIn , Twitter and Facebook.

Brands 221

Brands Social Media Roadmap Contact Center 221

C3Centricity

DECEMBER 31, 2018

This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy. Constant innovation and novelty has made us all more impatient and critical. And it involves a culture change to move the organisation in this direction. Marketing must deliver more!

Brands 228

Brands Strategy Customer Journeys Infographics 228

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI.

Contact Center 109

Contact Center Roadmap Analysis Trends 109

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

An innovative, future-focused and adaptable work community focused on solving customer challenges. Incorporate customer feedback data and quotes into project plans and product roadmaps. And customers can lose trust in organizations that don’t have cultures that align with their values. How Does Your Organization Score?

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 128

Roadmap Competitive Advantage Innovation Self Service 128

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Analytics 195

Analytics Data Social Media Average Handle Time 195

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

ShepHyken

AUGUST 7, 2023

Providing innovation without disrupting existing systems is a strategic approach for companies with large installations. Creating a clear and transparent roadmap is key to building trust with customers and employees. How can companies balance the need for innovation with the risk of disrupting existing systems?

Roadmap 118

Roadmap Culture Innovation Communication 118

Calabrio

JANUARY 2, 2020

In addition to innovative WFM solutions, customers will also get access to new technology with the broader set of contact center applications from Calabrio, including Quality Management, Business Intelligence and advanced voice-of-the-customer analytics. Join us on LinkedIn , Twitter and Facebook.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

Comm100

APRIL 17, 2018

Apart from identifying pain points that your customers are having with your brand, customer feedback can also be a source of innovation for ideas to improve customer service. Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Craft Personal Emails.

Feedback 200

Feedback How To Roadmap Survey 200

Oracle

JANUARY 22, 2021

If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching. Through machine learning and experienced financial negotiators, Trim and other innovators help consumers reclaim control of their finances.

Financial 110

Financial Consumers Tools Banking 110

NICE inContact

DECEMBER 17, 2018

Our CXone roadmap will help you set the pace with your customer experience. And the beauty of a true cloud-native platform is customers always, automatically have access to our latest innovations. Gartner’s Magic Quadrant for CCaaS recognized NICE inContact for our Ability to Execute and Completeness of Vision.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Attendees learned about the FoundationIP product roadmap, explored new capabilities for patent and trademark management, got tips on how to make the most of FoundationIP, and socialized with their peers.

Innovation 59

Innovation Management Roadmap System 59