C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? As you know, there are basically only three ways to grow your sales: Get more people to buy. sales Click To Tweet. More Successful Innovation. What does your innovation process look like? Higher Growth. Be different!

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Training 100

Training Sales Roadmap Culture 100

Retently

MARCH 11, 2025

Why CX Managers Focus on Journey Optimization A smoother journey = happier customers = more sales. This means constantly evaluating new tools, exploring ways to increase retention, and building long-term CX roadmaps that align with the companys growth strategy. Whats included in a CX roadmap? A CX Managers ultimate goal?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

InMoment XI

JANUARY 25, 2024

.” The vertical axis typically represents the vendor’s ability to execute, encompassing evaluation criteria such as product or service, sales execution/pricing, and overall viability. Niche Players: Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.*

Strategy 195

Strategy Roadmap Innovation Technology 195

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. His company emphasizes sales, of course, but more, they truly focus on the ownership experience so that ride after ride, and year after year, the experience stays fresh in customers’ minds.

Brands 350

Brands Healthcare Roadmap Exercises 350

Calabrio

MARCH 22, 2025

Innovate with true cloud-based solutions Leverage cloud-based technologies for scalability, flexibility, and cost-effectiveness, enabling seamless integration and remote access. Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation.

Contact Center 130

Contact Center Management Strategy Call Center 130

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Analytics 195

Analytics Data Social Media Average Handle Time 195

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 95

Sales NPS Customer Success Customer Journeys 95

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Totango

OCTOBER 14, 2024

Marketing if selling to sales, or vice versa) want to be prepped and demo’ed to see if the solution can help them as well. And that’s if sales reps are even still able to do it—over 60% of account executives are not hitting quota. The primary users’ day-to-day counterparts (e.g.

ROI 71

ROI Marketing How To Effort Score 71

Totango

FEBRUARY 12, 2025

Then, we accelerated our innovation by announcing Unison, our new AI-powered customer intelligence engine , made possible by an acquisition that augmented our team and tech stack. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

Brands 62

Brands Customer Success Roadmap Innovation 62

C3Centricity

JANUARY 13, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. While it will make a real difference in terms of both sales and profits, it is essential to have executive support and true commitment from every employee for you to succeed with the initiative.

Customer Centricity 279

Customer Centricity Hospitality Customer Journeys Strategy 279

rethinkCX

JANUARY 27, 2025

Ron is a seasoned BPO and customer experience (CX) sales leader with extensive global experience across industries such as retail, travel, healthcare, banking, technology, and gaming. This natural fit for sales made customer experience an ideal focus for his career.

Roadmap 52

Roadmap Healthcare Call Center Travel 52

CSM Magazine

DECEMBER 9, 2024

Entitled “Unlock CX Innovation,” the webinar promises to tackle head-on why cloud transitions are falling short and, more importantly, how to ensure your organisation doesn’t become another cautionary tale. Unforeseen costs and implementation complexities that weren’t part of the glossy sales pitch.

Average Handle Time 52

Average Handle Time Groups Customer Satisfaction Roadmap 52

DCX

NOVEMBER 26, 2024

The pace of innovation is wild. It’s going to show up in HR (scheduling interviews), logistics (flagging supply chain delays), and sales (suggesting personalized product recommendations). If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. The clock is ticking.

Customer Service 52

Customer Service e-support Customer Centricity Sales 52

Oracle

JANUARY 22, 2021

If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching. Through machine learning and experienced financial negotiators, Trim and other innovators help consumers reclaim control of their finances.

Financial 110

Financial Consumers Tools Banking 110

DCX

NOVEMBER 10, 2024

Journey-Centric Design: Zoom Out for CX Wins Choice Isn’t the Enemy—It’s the Advantage The Tech Supercycle: Brace Yourself Why Friendly Staff Are CX Gold Mastercard’s AI Game: Faster Service, More Sales NEW from DCX: Train Every Department on Customer-Centricity: How to Make It Real for Them! Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. Rethink how you prioritize feature requests. Host focus groups.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Calabrio

NOVEMBER 18, 2024

With business rates and other regulatory expenses also on the rise, retailers need innovative strategies to balance these increased costs and drive growth. However, to truly maximise festive sales, retailers must be well-prepared to handle increased demand while still delivering exceptional service.

Retail 130

Retail Engagement Management Analytics 130

DCX

OCTOBER 27, 2024

Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

InMoment XI

AUGUST 25, 2023

InMoment believes that sharing your wins, whether that is increased sales, increased customer acquisition , or increased net promoter score , is the last step in how you prove the ROI of customer experience in your organization. But as any CX professional knows, tracking the performance of your CX program is only half the battle.

How To 195

How To ROI Net Promoter Score Measurement 195

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. This method helps balance immediate priorities with long-term innovation: Horizon 1: Focus on keeping your core CX running smoothly—address today’s pressing needs. What happens to them?

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

ECXO

APRIL 26, 2023

Increased innovation – CX leaders constantly seek new ways to create value for customers. By working together, the CCO and CDO can innovate to develop new products and services that meet the current needs of customers – and anticipate the future. The centre has won several awards for its innovative designs.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

InMoment XI

OCTOBER 10, 2023

Whether it’s sales growth, revenue, or employee performance, KPIs give stakeholders a bird’s eye view of where the company stands. They can innovate, adapt, and evolve, ensuring that their customer service strategies are always in alignment with customer expectations. KPIs, as the name suggests, are indicators.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

C3Centricity

NOVEMBER 4, 2019

They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. They have also come to expect constant innovation as they quickly adapt to the once novel idea and start searching for the next big improvement. Source: Accenture.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

One Millimeter Mindset

JANUARY 25, 2023

First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Consider the opportunities missed (and sales dollars left on the table) when you remain a spectator when working with or selling to individuals who do not solve problems the same way you do. Together. |

Consulting 88

Consulting Innovation Roadmap Leadership 88

DCX

DECEMBER 22, 2024

Companies that use AI personalization see happier customers, stronger loyalty, and more sales. Plus, as more brands test these innovations, CX teams get a chance to prepare for the operational shifts coming with this tech. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Retail 52

Retail Self Service Tips Customer Centricity 52

CSM Magazine

JUNE 25, 2024

Left-to-right: Vignesh Girishankar, Srikrishnan Ganesan, Deepak Balasubramanyam, Rocketlane Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies.

Sales 52

Sales CRM Roadmap Software 52

UJET

JANUARY 22, 2020

The company is not only focused on creating innovative ways for businesses to connect with customers and resolve issues faster, but also aims to increase customer support’s impact, value, and potential across the entire enterprise. Since its early days, UJET has seen consistent year-over-year growth.

Culture 112

Culture Roadmap Travel Banking 112

DCX

DECEMBER 3, 2024

Impossible Ideas Made Real To get you in the impossible idea mood, let’s look at a few examples of innovations that broke the rules and set new standards just in our lifetime. Your teams become more collaborative and more creative, and that kind of shared energy is what drives real innovation. Let's get uncomfortable together.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Visit the registration page.

Sales 49

Sales Roadmap Loyalty ROI 49

DCX

JANUARY 12, 2025

Dynamic, context-Aware UI: Gong ’s AI-powered interface listens, transcribes, and analyzes sales calls in real-time, providing relevant information at the exact moment you need it. They’re more motivated, they innovate more, and they’re not just checking boxes—they’re building something meaningful.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

C3Centricity

JANUARY 4, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. While it will make a real difference in terms of both sales and profits, it is essential to have executive support and true commitment from every employee to think customer first. We all run projects, some of us as a profession.

Customer Centricity 156

Customer Centricity Hospitality Customers Customer Satisfaction 156