AWS Machine Learning

OCTOBER 23, 2024

Wittly’s innovative approach centers on two key aspects: Harnessing Anthropic’s Claude in Amazon Bedrock for advanced AI capabilities – Wittly uses Amazon Bedrock to seamlessly integrate with Anthropic’s Claude Sonnet 3.5, a state-of-the-art large language model (LLM).

Innovation 90

Innovation User Experience System Resources 90

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We also have the strength of open ecosystem of first-rate technology partners that makes CXone uniquely future-proof in its current iteration and continuing evolution.

Innovation 137

Innovation Contact Center Roadmap Report 137

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Similarly, IT can work closely with Operations to ensure that the necessary technological infrastructure supports both departments’ needs.

Customer Journeys 337

Customer Journeys Culture Leadership Innovation 337

InMoment XI

JANUARY 25, 2024

The Magic Quadrant evaluates technology providers in a specific market based on their ability to execute and their completeness of vision. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct. “A

Strategy 195

Strategy Roadmap Innovation Technology 195

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Analytics Meeting 105

InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. Conclusion.

Roadmap 116

Roadmap Training Data Government 116

West Monroe

JULY 21, 2024

There’s no question that Generative AI (GenAI) is a game-changing technology. As business and technology leaders, we must ask ourselves: What’s the game we’re playing, and what’s our strategy to win? Potential risks include data privacy, copyrights, AI biases, and misuse of technologies.

Government 52

Government Technology Guidelines ROI 52

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI.

Contact Center 109

Contact Center Roadmap Analysis Trends 109

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Read on to learn about some of the highlights: Greater integration There is now an easier way to integrate FoundationIP into your firm’s broader technology ecosystem, thanks to our implementation of REST API.

Innovation 59

Innovation Management Roadmap System 59

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 173

Customer Experience Culture Policies Innovation 173

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

SEPTEMBER 3, 2024

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. Conversational analytics is important because conversations are the central point of customer experience improvement. filler words, irrelevant data).

Analytics 195

Analytics Data Social Media Average Handle Time 195

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Just as Talkdesk cloud technology makes it easy for our customers to move their contact center agents to work remotely, we were able to internally apply that same technology with ease. Transition.

Innovation 83

Innovation Contact Center eBook Roadmap 83

AWS Machine Learning

NOVEMBER 15, 2024

AWS services are designed to meet your specific industry, cross-industry, and technology use cases and are developed, maintained, and supported by AWS. Roadmap The Principal AI Enablement team has an ambitious roadmap for 2024 focused on expanding the capabilities of its conversational AI platform.

Financial 117

Financial Groups Chatbots Self Service 117

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 132

Roadmap Competitive Advantage Innovation Self Service 132

Clarivate

MARCH 7, 2023

At Clarivate , we believe that a new, unified approach to IP management is needed—one that brings together data, cutting-edge technologies and human expertise in ways that remove friction, reduce costs and improve collaboration. The post How unifying data, technology and processes transforms IP management appeared first on Clarivate.

Technology 52

Technology Data Management Roadmap 52

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. First, the latest JDE Roadmap illustrating updates on the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

Chadwick Martin Bailey

APRIL 17, 2020

An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES.

Innovation 64

Innovation Roadmap Exercises Consumers 64

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations.

Analytics 121

Analytics Self Service First Call Resolution Banking 121

West Monroe

SEPTEMBER 23, 2024

Notably, changing consumer sentiment and culture, growing technology and product innovation, and evolving dynamics of supply chains are driving trends for the industry to prioritize sustainability initiatives. Motivations to prioritize sustainability and decarbonization have shifted, specifically in manufacturing.

Transportation 52

Transportation Roadmap Policies Guidelines 52

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. There is an implicit agreement that you will take a consumers input seriously and that’s the first step – before technology even.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. Here’s a recent example of this in action: A client with innovative technology we recently helped bring to market experienced a cyberattack during the sell-side process.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

ECXO

APRIL 26, 2023

Increased innovation – CX leaders constantly seek new ways to create value for customers. By working together, the CCO and CDO can innovate to develop new products and services that meet the current needs of customers – and anticipate the future. The centre has won several awards for its innovative designs.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Interactions

OCTOBER 29, 2024

How Gen AI Will Enhance the Contact Center That’s a very brief explanation of a very complex technology – one that is evolving as we speak. How do your current offerings reflect past roadmaps (i.e., The technology and your business will evolve — and your Gen AI capabilities need to keep pace. did plans come to fruition)?

Contact Center 62

Contact Center Self Service Social Media Analytics 62

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

TechSee

MARCH 2, 2023

Can you customize the AI technology to meet the specific needs of our business and industry? How easily can AI technology be integrated with our existing customer service infrastructure, such as CRM and ticketing systems? How will your solutions’ roadmap help me deliver continued innovation and impact? If so, how?

Self Service 109

Self Service Roadmap Resources Meeting 109

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. ” The post Inbenta Appoints Merlin Bise as Chief Technology Officer appeared first on Inbenta.

Roadmap 52

Roadmap Banking Leadership Technology 52

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. But it is going to put some people out of work.

B2C 98

B2C Innovation Healthcare Industry 98