eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Similarly, IT can work closely with Operations to ensure that the necessary technological infrastructure supports both departments’ needs.

Customer Journeys 347

Customer Journeys Culture Leadership Effort Score 347

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

JUNE 24, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. They are riskier choices but might offer innovative solutions or cost advantages.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

JANUARY 25, 2024

The Magic Quadrant evaluates technology providers in a specific market based on their ability to execute and their completeness of vision. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct. “A

Strategy 195

Strategy Roadmap Innovation Technology 195

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. Conclusion.

Roadmap 109

Roadmap Training Data Government 109

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.”

Innovation 105

Innovation Roadmap Analytics Meeting 105

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Start with a customer need, then find the right technologies, processes, and behavior changes (internally). I was invited to ask questions of the customer experience leaders on their success tactics.

Brands 350

Brands Healthcare Roadmap Exercises 350

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Calabrio

JANUARY 2, 2020

In addition to innovative WFM solutions, customers will also get access to new technology with the broader set of contact center applications from Calabrio, including Quality Management, Business Intelligence and advanced voice-of-the-customer analytics. Join us on LinkedIn , Twitter and Facebook.

Brands 221

Brands Social Media Roadmap Contact Center 221

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

AWS Machine Learning

OCTOBER 23, 2024

Wittly’s innovative approach centers on two key aspects: Harnessing Anthropic’s Claude in Amazon Bedrock for advanced AI capabilities – Wittly uses Amazon Bedrock to seamlessly integrate with Anthropic’s Claude Sonnet 3.5, a state-of-the-art large language model (LLM).

Innovation 87

Innovation User Experience System Resources 87

InMoment XI

SEPTEMBER 3, 2024

A wealth of insights lies in the interactions between your organization and its customers; however, without specialized technology to analyze that data, those insights remain untapped. Conversational analytics is important because conversations are the central point of customer experience improvement. filler words, irrelevant data).

Analytics 195

Analytics Data Social Media Average Handle Time 195

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Just as Talkdesk cloud technology makes it easy for our customers to move their contact center agents to work remotely, we were able to internally apply that same technology with ease. Transition.

Innovation 83

Innovation Contact Center eBook Roadmap 83

MiaRec

JULY 3, 2024

CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment to revolutionizing contact center AI.

Contact Center 109

Contact Center Roadmap Analysis Trends 109

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 124

Roadmap Competitive Advantage Innovation Self Service 124

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

Calabrio

JANUARY 2, 2020

In addition to innovative WFM solutions, customers will also get access to new technology with the broader set of contact center applications from Calabrio, including Quality Management, Business Intelligence and advanced voice-of-the-customer analytics. Join us on LinkedIn , Twitter and Facebook.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Chadwick Martin Bailey

APRIL 17, 2020

An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES.

Innovation 64

Innovation Roadmap Exercises Consumers 64

NICE inContact

DECEMBER 17, 2018

Our CXone roadmap will help you set the pace with your customer experience. And the beauty of a true cloud-native platform is customers always, automatically have access to our latest innovations. Gartner’s Magic Quadrant for CCaaS recognized NICE inContact for our Ability to Execute and Completeness of Vision.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

ECXO

APRIL 26, 2023

Increased innovation – CX leaders constantly seek new ways to create value for customers. By working together, the CCO and CDO can innovate to develop new products and services that meet the current needs of customers – and anticipate the future. The centre has won several awards for its innovative designs.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

InMoment XI

NOVEMBER 30, 2023

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Reputation Management Software Managing your brand and business reputation requires more than just vigilance; it demands strategic precision and technological assistance. Consistency builds trust and recognition.

Brands 284

Brands Management Multi-Channel Social Media 284

Oracle

JANUARY 22, 2021

A new generation of CX technology is reshaping the way consumers deal with money. If you’re looking for a preview of trends and innovations in the consumer fintech space, and how they’re changing the consumer financial CX, here are five trends worth watching. Innovations change online payments.

Financial 110

Financial Consumers Tools Banking 110

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. First, the latest JDE Roadmap illustrating updates on the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

C3Centricity

JANUARY 13, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!

Customer Centricity 196

Customer Centricity Hospitality Customer Journeys Strategy 196

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. Since the IT teams dedicated 1-2 years developing a communications strategy and roadmaps, more trust began to develop between these agency partners. But it's worth it!

Government 111

Government Chief Customer Officer How To Roadmap 111

GetFeedback

MAY 4, 2018

Though technology has undoubtedly made our jobs easier and improved the overall customer experience , it’s also distanced us from the people we serve. Get their take before you develop new features and plan the product roadmap. The more we automate business processes, the more we lose sight of our customers.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Read on to learn about some of the highlights: Greater integration There is now an easier way to integrate FoundationIP into your firm’s broader technology ecosystem, thanks to our implementation of REST API.

Innovation 59

Innovation Management Roadmap System 59

Customer Bliss

NOVEMBER 15, 2018

For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? Partnering with the CIO, Samantha was able to integrate operations with technology in order to proactively design the end to end delivery and business model.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

UJET

JANUARY 22, 2020

Darcey joins UJET with a long and prestigious track record of success across both software and hardware technologies including Markforged , Cisco Meraki, and Bank of America. Our 2020 product roadmap is exciting and I cannot wait to begin sharing some of these new and amazing features with everyone. billion dollar acquisition by Cisco.

Culture 112

Culture Roadmap Travel Banking 112

C3Centricity

JANUARY 4, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!

Customer Centricity 156

Customer Centricity Hospitality Customers Customer Satisfaction 156

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 221

Customer Experience Social Media Video Customers 221

AWS Machine Learning

MAY 30, 2024

Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow. The following are the key achievements and innovative impact of VitechIQ: Centralized knowledge hub – This helps streamline the process of information retrieval, resulting in over 50% reduction in inquiries to product teams.

Chatbots 120

Chatbots Knowledge Base Innovation Interaction 120

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Looking for best-in-class technology and data partnerships to expand the customer experience, the company partnered with TechSee and Salesforce. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109