Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity. It’s a great example of how we’re always looking for ways to improve the user experience.

Innovation 59

Innovation Management Roadmap System 59

Centercode

SEPTEMBER 29, 2020

They only see these programs as an insurance plan — a checkbox on top of other investments already made in critical areas like market research, quality, and user experience. Ideas for feature enhancements that drive innovation and your product roadmap. Benefits for product teams. Benefits for engineering and QA teams.

Insurance 84

Insurance User Experience Roadmap Trends 84

AWS Machine Learning

MAY 30, 2024

.” – Madesh Subbanna, VP Databases & Analytics at Vitech Solution overview Let’s look on how all these components come together to illustrate the end-user experience. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval. To learn more, visit Amazon Bedrock.

Chatbots 120

Chatbots Knowledge Base Innovation Interaction 120

ECXO

DECEMBER 26, 2023

The Digital Seeker: A Guide for Digital Teams to Build Winning Experiences by Raj K. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. About the book: This book presents an update on the first resource that focused on how to quantify user experience.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

ShepHyken

JULY 12, 2019

Hugues Meyrath , chief product officer at ServiceChannel, is responsible for driving and executing on the company’s product strategy and roadmap with an emphasis on enhancing and simplifying the user experience throughout the ServiceChannel software portfolio.

Customer Experience 115

Customer Experience How To Roadmap Analysis 115

CSM Magazine

DECEMBER 16, 2024

Tata Communications has unveiled Kaleyra AIan innovative, AI-powered flagship portfolio poised to transform customer interactions. This innovative suite will initially feature three distinct capabilities that surpass traditional communication tools.

Communication 52

Communication Engagement Customer Engagement Competitive Advantage 52

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Exceeds customer expectations.

How To 59

How To Roadmap User Experience Return on Investment 59

TechSee

AUGUST 31, 2022

A user already on the phone may want to launch a video session, but stay on the phone for their audio. While an audio-less video-only session may sound simple, consider that the inability to offer a video-only session would result in endless echo, and ruin the user experience. Launch & Rollout. Platform vs Point Solution.

Engagement 109

Engagement Self Service Video Culture 109

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. “Simplicity is the ultimate sophistication”. This quote from Leonardo de Vinci describes the most exciting challenge I face in product management.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government System Sales 59

CSM Magazine

JUNE 25, 2024

Srikrishnan Ganesan, CEO & Co-founder, Rocketlane commented: “Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies. We are excited to reinforce our commitment to them.”

Sales 52

Sales CRM Roadmap Software 52

Thematic

APRIL 13, 2023

This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload! Why Thematic?

Feedback 71

Feedback Roadmap Analysis Data 71

West Monroe

MAY 22, 2024

This challenge is elevated by the rapid pace of digital transformation, which has instilled in customers a heightened desire for innovative and customizable products and services. This valuable feedback wouldn't be incorporated into the product roadmap, rendering it ineffective and leading to a less valuable product.

Data 52

Data User Experience Roadmap Feedback 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience Analytics Brands 52

Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23.

Self Service 52

Self Service Roadmap Tools Resources 52

NetBase

OCTOBER 22, 2018

Brian, Principal Analyst and Futurist at Altimeter, a Prophet company , broke down the differences between the brand experience, customer experience, service experience, and user experience – offering fresh clarity on the most important aspect of current and future brand operations. Minds were blown.

Analytics 58

Analytics Social Media Roadmap Hotels 58

NobelBiz

NOVEMBER 6, 2023

A Contact Center’s Toolkit of Automation Tools From Interactive Voice Response (IVR) to Chatbots, these innovations drive efficiency, enhance customer interactions, and boost agent performance. Now, let’s delve into the examples of the automation tools that can revolutionize your call center operations. Don’t miss it!

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

SurveySensum

JANUARY 24, 2024

But she knew that blindly implementing every feature request could lead to confusion rather than innovation. Here’s how: Impact on user experience : Prioritize features that enhance usability, streamline workflows, and contribute positively to the overall product experience. Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Customers Survey 52

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journeys 137

Customer Journeys Survey Effort Score NPS 137

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience. Take part in Atlas discussions and contribute to this innovative community. We hope to discuss your needs in relation to Twitter ads.

Roadmap 52

Roadmap Metrics Government Tips 52

Bold360

AUGUST 1, 2018

These innovative minds come from companies of all sizes, in all regions of the world. The insights gained help us inform our product roadmaps to ensure we are optimizing Bold360 to meet our customers’ needs both today, and as they scale in the days, months, and years to come.

Roadmap 40

Roadmap Omni-Channel Innovation Banking 40

Gainsight

OCTOBER 5, 2023

Now that you’re armed with the roadmap for your Community launch strategy, let’s get to building! Feedback Loops One of the many benefits of a Customer Community is the goldmine of user feedback that you can harness for your product roadmap. Some innovations will arise organically.

Self Service 52

Self Service Roadmap Feedback Strategy 52

SurveySensum

AUGUST 22, 2023

Address pain points and enhance user experiences to boost customer satisfaction , a recipe for long-term retention. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Use the Insights Into Your Product Roadmaps Your customers share their expectations and experiences in their feedback.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

SurveySparrow

NOVEMBER 28, 2023

Quality Improvement: Continuously improving existing features for a better overall experience. Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).

Consumers 52

Consumers Innovation Loyalty User Experience 52