eglobalis

NOVEMBER 12, 2024

Last Articles: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership [link] Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results – [link] AI in the Workplace: Transforming Customer and Employee Experience – [link] Delete, Ignore, Snub or Engage?

Customer Centricity 512

Customer Centricity Strategy B2B Consulting 512

eglobalis

JANUARY 20, 2025

Innovative Product Design and Customization Innovation in product design tailored to customer needs can significantly enhance loyalty. This approach not only enhances product relevance but also positions companies as trusted innovation partners. Regular customer workshops also foster collaborative insights into evolving needs.

B2B 423

B2B Loyalty Loyalty Programs Innovation 423

eglobalis

JANUARY 13, 2025

AI tools like Salesforces Service Cloud enable agents to manage inquiries from email, social media, and live chat within a unified interface, reducing fragmentation. A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention.

Customer Experience 413

Customer Experience Marketing Chatbots e-support 413

eglobalis

FEBRUARY 3, 2025

Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception.

B2B 387

B2B Customer Journeys Customer Experience Chatbots 387

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. This initiative doesnt just foster a sense of individualityit encourages users to share their summaries on social media, generating massive organic reach. The result?

Trends 270

Trends Consumers Strategy Case Study 270

InMoment XI

SEPTEMBER 13, 2022

Foot Locker is constantly striving to deliver the most memorable, innovative experiences to their “modern athlete” customers, and they have some incredible exciting initiatives planned for the next year! 4 Tips to Drive Innovative Customer Experience. Innovation Tip #1: Understand Your Audience. Let’s dive in!

Innovation 370

Innovation Sports Tips Video 370

Storyminers

MARCH 17, 2021

Recall the social media stories shared online and the ads for Disney Theme Parks. After all, about half of Storyminer’s business uses storytelling for innovation and new concept development : think stores, services, platforms, and franchises. The post Storytelling for innovation appeared first on StoryMiners.

Innovation 246

Innovation Case Study Social Media Tips 246

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 331

Innovation Leadership How To Marketing 331

ECXO

JANUARY 21, 2025

His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Apexs gadgets were innovative, and people initially loved them. People just dont understand great innovation when they see it, he told his team. Meanwhile, negative reviews flooded social media and online marketplaces.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

SurveySensum

OCTOBER 22, 2024

While browsing social media you become part of 5.17 of the world’s population who use social media on a daily basis. If you are in the same boat then let’s dive deep into how to leverage social media for feedback collection and what important social media survey questions to ask to gather relevant insights.

Social Media 52

Social Media Survey Customer Engagement Engagement 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

Very Best Service

DECEMBER 3, 2024

Revolutionising Customer Service: A Deep Dive into Recent Innovations Customer service has evolved significantly in recent years, driven by technological advancements and changing consumer expectations. This blog post explores some of the most innovative customer service practices that have emerged in recent times.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

ECXO

DECEMBER 25, 2024

Align with their values: Sustainability, social responsibility, and ethical practices increasingly influence purchasing decisions. A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. in-store, online, mobile apps, and social media).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? If your business can effectively analyze and utilize customer behavior insights, you can stay ahead of your competitors by being more innovative and customer-focused. Here are some of the top customer behavior analysis tools to be aware of: 1.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Trends 244

Trends Innovation Customer Service Omni-Channel 244

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing. MarTech will help your company and customers stay ahead of the curve.

Customer Experience 430

Customer Experience Social Media Analytics Chatbots 430

ECXO

OCTOBER 14, 2024

Keep up the great work, and continue to innovate and refine the approach. Customer Engagement and Interaction Social Media and Online Reviews: Monitor what customers are saying about your brand on social media and online review platforms. Your organization exhibits a strong customer-centric mindset.

Customer Centricity 156

Customer Centricity Customer Journeys Effort Score Touchpoint 156

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Strategy 455

Strategy Customer Experience Net Promoter Score Customer Centricity 455

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. AI-powered sentiment analysis tools can analyze customer interactions, such as emails, chat logs, and social media posts, to determine the sentiment behind their messages.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

TechSee

DECEMBER 11, 2024

Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Data privacy remained top-of-mind, and at times resulted in slow or cancelled CX innovation programs in data-privacy sensitive sectors. Outcome : Mixed accuracy. Outcome : Mixed results.

Trends 109

Trends Self Service Omni-Channel Social Media 109

C3Centricity

APRIL 23, 2024

Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising. Foster Creativity and Innovation It’s not all bad news!

ROI 296

ROI Marketing Social Media How To 296

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Keep your finger on the pulse of social media, user reviews, and customer questions. Social media is a great place to check out what’s going right and not-so-right with your customer’s journey. .

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

CSM Magazine

OCTOBER 21, 2024

This article explores how the Philippines is leading the way in customer experience innovation. Data-driven insights are another key innovation in customer experience. By analysing customer behaviour, preferences, and past interactions, call centres can provide personalised support that anticipates customer needs.

Innovation 52

Innovation Customer Experience Omni-Channel Social Media 52

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions.

Software 130

Software Customer Journeys Tools Contact Center 130

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Explore their emotions, experiences, and perceptions in-depth.

Connections 334

Connections Customer Experience Social Media Analysis 334

eglobalis

DECEMBER 4, 2024

This perspective seemed disconnected from the nature of constructive debate and the dynamics of social media, where differing viewpoints should foster growth rather than defensiveness. The idea that CX is becoming obsolete fundamentally misunderstands its role as a cornerstone of how businesses create, sustain, and enhance value.

B2B 419

B2B Culture Government Innovation 419

InMoment XI

JULY 5, 2022

To do this, you need to have a guest experience solution that allows you to listen to customer feedback on any and every possible channel, including: Review sites Social media In-App feedback Third-party delivery reviews Direct survey feedback Microsurvey feedback Employee feedback Call center data Video feedback And more!

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370

ECXO

JULY 29, 2024

Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Vodafone focuses on connecting for a better future through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Result : More loyal customers associate the brand with innovation, convenience, and reliability.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 366

Analytics Customer Insights Data Social Media 366

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. This contributes to consistent business growth and innovation. These sources can include CRM systems, customer feedback questionnaires , and social media. Repeat customers spend 67% more than new clients.

Customer Retention 195

Customer Retention How To Analysis ROI 195

ECXO

OCTOBER 30, 2024

This could be achieved through platforms that encourage user-generated content, forums for discussion, or social media engagement. From countless product reviews to social media opinions, the sheer volume of information can be overwhelming and lead to decision fatigue. Clear and concise communication is critical.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

C3Centricity

FEBRUARY 13, 2024

In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive. Organizations that adopt this approach witness improved productivity, heightened customer satisfaction, and a robust capacity for innovation.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296