NetBase

MAY 18, 2020

Using a crystal ball stocked full of next generation consumer and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early – again. And it’s clear that it has become a last option: It’s not just Uber or Lyft experiencing the slump, transportation everywhere is down.

Innovation 98

Innovation Trends Transportation Social Media 98

AWS Machine Learning

FEBRUARY 6, 2025

The data transmitted to the service is encrypted using Transport Layer Security 1.2 (TLS). With Amazon Bedrock, the future of innovation is at your fingertips. His career has focused on natural language processing, and he has experience applying machine learning solutions to various domains, from healthcare to social media.

Healthcare 76

Healthcare Knowledge Base Measurement Analytics 76

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. But those who embrace a continuous cycle of feedback and action gain a powerful advantage—the ability to adapt, innovate, and stay ahead of the competition.

Feedback 62

Feedback Social Media Analysis Survey 62

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Marketers need to position products and the behavior around them for consumers who don’t necessarily know they are ready for the next innovation. MakerBot, a leader in 3D Printer technology, announced a variety of exciting innovations at CES. They should care that it is an easy experience for them.

Marketing 110

Marketing Conference Transportation Innovation 110

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

DCX

DECEMBER 3, 2024

Impossible Ideas Made Real To get you in the impossible idea mood, let’s look at a few examples of innovations that broke the rules and set new standards just in our lifetime. Your teams become more collaborative and more creative, and that kind of shared energy is what drives real innovation. Let's get uncomfortable together.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. He said that electric cars are the future of sustainable transportation. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation.

Transportation 40

Transportation Industry Management Social Media 40

Wired and Dangerous

FEBRUARY 18, 2019

But, when the time comes for cows to be transported to market, herding can become a challenge. Their social media rantings spotlight your freedom-limiting service practices, informing hundreds or thousands of potential customers to stay clear of your “holding pens and loading shoots.” They assertively trash your reputation.

Self Service 114

Self Service Transportation Social Media Customers 114

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. How many manufacturers will survive as the market for personalised road transport collapses? His five simple examples brought it home more powerfully than I have ever done before.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

ReviewTrackers

MARCH 6, 2017

People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

NetBase

MAY 20, 2020

What could this mean for the future of transportation – and is your business prepared to pivot? It’s innovation personified – and perfect for today’s environment. While it could have taken a wait-and-see approach in this economy, Intel is choosing to forge ahead to innovate in the mobility sphere.

Transportation 97

Transportation Innovation Exercises Analysis 97

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Additionally, consider the logistical aspects such as capacity, parking, public transport access, and technical facilities. In the digital age, a strong online presence is vital.

Industry 95

Industry Tips Entertainment Transportation 95

Second to None

APRIL 23, 2019

Prior to efficient forms of transportation, customers were constrained by geography. New Modes of Transportation. As society advanced further, new modes transportation, such as automobiles and trains, provided customers with more and more choices of where they could purchase goods or services. Limited by Proximity.

B2C 84

B2C Transportation Social Media Entertainment 84

Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. When one player in the space creates an innovative solution, customers soon expect the same innovation from others. How do tech companies come up with these innovations? It was hot and humid, and we were exhausted.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Apple’s ingenious product line embodies its commitment to introducing revolutionary solutions.

Examples 98

Examples Sports Innovation Social Media 98

Forrester's Customer Insights

SEPTEMBER 21, 2014

Chinese people are hypersocial in their lifestyle and daily work, and Forrester forecasts that 681 million of them will be using social media by 2019. Online Chinese are actively engaging with brands and companies on social media: 29 brands or companies on Sina Weibo and 32 brands or companies on WeChat on average.

Social Media 53

Social Media Airlines Transportation Travel 53

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Today’s LLM innovation cycle is driving a breakneck pace of new model releases, each aiming to surpass the last.

Self Service 130

Self Service Contact Center Multi-Channel Knowledge Base 130

BirdEye

APRIL 6, 2023

The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one. You can also sell your products on social media. As an affiliate marketer, you can share a specific product or service on a blog, social media platform, podcast, or website. Courier/transport service 4.

Insurance 98

Insurance Social Media Transportation Consulting 98

Customer Guru

JANUARY 3, 2018

Social media has played a vital role in pushing companies to start looking into customer experience – the customers are not suffering in silos anymore. The ball is now rolling and we are seeing a lot of innovation on ways to connect with the customers. However, it kept the focus on innovation, ease, and customers.

Consulting 83

Consulting Customer Service Customer Centricity Transportation 83

TechSee

JUNE 25, 2019

This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. The results are reflected positively in the agent’s KPIs, further motivating them to use these innovative tools to succeed. Agent training.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Happy or Not

APRIL 1, 2025

Many businesses focus only on third-party review sites or social media comments rather than developing a structured customer feedback program. Customer reviews are publicly shared opinions about a companys products or services on third-party review sites, social media, or company websites. What are customer reviews?

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

2020 Research

OCTOBER 30, 2023

Online marketplaces, social media groups, and digital platforms have given rise to communities centered around vintage toys, classic games, and retro pop culture. As adults face the complexities of modern life, these toys become portals that transport them back to a simpler, more innocent era. Board games (55% in the U.S.,

Trends 64

Trends Social Media Transportation Comparison 64

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. Let’s take a look at the industries that are most important to take on social customer service. Telecoms are in high demand of social customer service. should truly lead the way to ensure they’re at the forefront of customers’ social media spheres.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. Adding in new, digitally innovative competition to the mix, how can existing insurers survive in this changing world? Share this page on: Tweet.

Insurance 48

Insurance Self Service Transportation Contact Center 48

CSM Magazine

DECEMBER 1, 2020

Therefore, organisations are looking to implement an innovative mix of channels and technology to make it happen. This search for alternative methods of response is one of the reasons why live chat is growing exponentially, quickly overtaking voice calls, social media and email as the preferred method of communication.

Automotive 69

Automotive Transportation Social Media Insurance 69

Magellan Solutions

JUNE 10, 2019

Managing a transportation business is never easy. Having an e-commerce customer care platform — be it through phone, live chat, email, or social media — is not only an effective strategy to boost sale but also a powerful marketing tool. Dispatch services. This is the reason why dispatch services exist. Email support.

Call Center 75

Call Center e-support Social Media Hotels 75

Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. Even as fuel and transportation costs have increased, the price of Prime has remained the same for nine years.

Loyalty 58

Loyalty Loyalty Programs Rewards Programs Transportation 58

2020 Research

OCTOBER 30, 2023

Contests, challenges, and social media campaigns focused on nostalgic themes create a sense of community and foster active participation. Immersive Nostalgia Experiences : Create immersive experiences that transport adults back to their childhood.

Trends 52

Trends Brands Transportation Comparison 52

CSM Magazine

MARCH 30, 2022

93 per cent said it was important¹ that they are able to contact their supplier in whatever way they prefer – such as by phone, email, social media, text or messaging apps. UNICOM Technology Park – Innovation Labs in Virginia. UNICOM Science and Technology Park – Innovation Labs in New Jersey.

Self Service 59

Self Service Customer Service Wireless Government 59

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. To make inbound contact operations smooth and of utmost quality on both the customer’s and the agent’s sides, various innovative technologies can be used. Maybe they are more engaged with your social media and the support you can offer there?

Contact Center 52

Contact Center Self Service Call Center Transportation 52

CSM Magazine

APRIL 28, 2021

Dixa , the Nordic customer service innovator that has transformed the EMEA customer experience (CX) market, is continuing to strengthen its footprint in the US and its disruptive new perspective on customer experience.

Customer Experience 52

Customer Experience Customer Service Marketing Abandon Rate 52

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Though facing pressures, Amazon aims to innovate, improve customer experience, and strengthen their position. They will invest in fulfillment and technology to enable expansion.

Financial 132

Financial Multi-Channel Marketing Analysis 132

DCX

SEPTEMBER 29, 2024

Why it matters: This innovation could revolutionize public transportation customer service, potentially reducing wait times and improving efficiency.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Team HGS

SEPTEMBER 30, 2019

These customers often reach out to us for critical support during stressful moments of transportation breakdowns. Take, for example, the CX channel of social media. billion use social media, according to research. Increasingly, brands are leaning on us to help them with their social media customer care.

Brands 40

Brands Social Media Contact Center Healthcare 40