TechSee

OCTOBER 2, 2018

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Technical Support in the age of Digital Twins. Here are some sample use cases: Predictive analytics and maintenance.

Technology 176

Technology Self Service Innovation Trends 176

AWS Machine Learning

NOVEMBER 14, 2024

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. It’s like having your own personal travel agent whenever you need it.

Travel 107

Travel Hotels Tools Innovation 107

ijgolding

APRIL 9, 2020

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. Technology to the rescue…. How can technology play a part in addressing this dilemma? It has been an amazing, if not exhausting, journey.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

NICE inContact

SEPTEMBER 4, 2019

As a large travel management company, Omega World Travel continues to break new ground operationally and in the CX it provides to customers, thanks in large part to its move to NICE inContact and the CXone cloud-native platform. Get the full story of Omega World Travel’s technology journey in our webinar, Alexa, How are My SLAs Doing?

Travel 193

Travel Contact Center Innovation Analytics 193

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. But without the need for the travel and resource investments I myself made! The post How Marketers Can Benefit From More Than Technology: Modern Marketing appeared first on c3centricity.

Marketing 227

Marketing Technology Customer Centricity Conference 227

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 153

Innovation Healthcare Consumers Advertising 153

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. Baby boomers control 70% of disposable income, and smart companies are adapting technology to appeal to them. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

AWS Machine Learning

JANUARY 13, 2025

As enterprises continue to grow their applications, environments, and infrastructure, it has become difficult to keep pace with technology trends, best practices, and programming standards. In her spare time, she enjoys traveling and hiking. Sona Rajamani is a Sr. Manager Solutions Architect at AWS.

Innovation 100

Innovation Knowledge Base Policies Guidelines 100

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 144

Innovation Travel Financial Exercises 144

Michelli Experience

APRIL 18, 2017

So how can both airline industry leaders and the rest of us (passengers) work together to create a more viable travel experience in a challenging industry? Define the way by which you will address this breakdown through process, people, and technology in the days, weeks, and years ahead. Such things as….

Airlines 230

Airlines Travel Transportation Customer Centricity 230

CSM Magazine

NOVEMBER 25, 2024

The realm of Internet radio broadcasting is changing swiftly as technology progresses further each day. By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment.

Innovation 52

Innovation Social Media Entertainment Video 52

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The awards recognize airports worldwide for their commitment to exceptional passenger experiences, based entirely on real-time feedback from travelers. What are the ASQ Awards?

Customer Experience 52

Customer Experience Travel Customer Satisfaction Customer Centricity 52

AWS Machine Learning

JULY 31, 2024

Amazon Web Services (AWS) is committed to supporting the development of cutting-edge generative artificial intelligence (AI) technologies by companies and organizations across the globe. To bring this innovative curriculum learning methodology to life, Ricoh used Amazon Elastic Compute Cloud (Amazon EC2) Trn1 instances, powered by Trainium.

Innovation 124

Innovation Training Wireless Chatbots 124

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. TII’s work focuses on breakthroughs that will future-proof our society.

Training 100

Training Innovation Technology Multi-Channel 100

AWS Machine Learning

OCTOBER 17, 2023

It means putting aside technology and solutions, starting from the expected results of customers, confirming their value, and then deducing what needs to be done in reverse order before finally implementing a solution. Research Before discussing technology, research had to be conducted. This method is called working backwards at AWS.

Technology 121

Technology Video Effort Score Innovation 121

AWS Machine Learning

MARCH 18, 2025

This approach offers significant advantages: it scales efficiently as organizations expand their AI initiatives without creating administrative bottlenecks, helps prevent technical debt by standardizing safety implementations, and enhances the developer experience by allowing teams to focus on innovation rather than compliance mechanics.

Policies 81

Policies Interaction Government Resources 81

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella.

Sports 197

Sports Customer Experience Travel B2C 197

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits.

How To 207

How To Transportation Customer Satisfaction Insurance 207

Storyminers

MAY 27, 2020

We picked the name not only because of Galileo’s prowess as an innovator (he brought the telescope, scientific method, and a mathematical perspective about astronomy to the world’s attention), but because he championed what he believed in. GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992.

Travel 147

Travel Innovation Video Employee Experience 147

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 86

Technology Retail Training System 86

AWS Machine Learning

NOVEMBER 21, 2024

By prioritizing ethics alongside technological advancement, we can create AI systems that not only meet business needs, but also contribute positively to society. Outside of work, she loves traveling, working out, and exploring new things. Yanyan graduated from Texas A&M University with a PhD in Electrical Engineering.

Guidelines 108

Guidelines e-support Call Center Culture 108

Win the Customer

DECEMBER 23, 2024

As a product manager, it’s crucial to stay ahead of these trends to deliver innovative and customer-centric solutions. By embracing these trends and developing innovative AI-powered solutions, product managers can play a critical role in shaping the future of customer service and driving business success.

Customer Service 59

Customer Service Social Media e-support Travel 59

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. This process, called “episodic future thinking,” involves mentally time-traveling to simulate possible outcomes based on past knowledge.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

InMoment XI

FEBRUARY 15, 2022

Additionally, with grocery stores continuing to capitalize on self-checkout experiences and innovations like Amazon Go’s Just Walk Out technology , more customers are expecting the retail industry to follow suit. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media eBook 195

InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

TechSee

MARCH 9, 2020

To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance methods to address the safety concerns of their employees and customers. As COVID-19 becomes even more widespread, more companies are likely to follow suit. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Video 136

GetFeedback

NOVEMBER 23, 2019

He stated that “as we’ve traveled the world, and as we’ve spoken to all of us, there is one word that continues to come up over, and over again. Smart voice technology belongs in the office . Einstein Voice is as innovative as it is adorable (I mean, look at that pink hair!). .

Conference 48

Conference Case Study Fashion Customer Expectations 48

AWS Machine Learning

MARCH 14, 2025

At AWS, Maira partners with enterprise customers to accelerate the adoption of agentic applications using Amazon Bedrock, helping organizations harness the power of foundation models to drive innovation and business transformation. Krishna Gourishetti is a Senior Software Engineer for the Bedrock Agents team in AWS.

Groups 107

Groups Sports CRM Tools 107

AWS Machine Learning

NOVEMBER 18, 2024

InsuranceDekho uses cutting-edge technology to simplify the insurance purchase process for all users. As a result, it significantly reduces development, deployment overheads, and total cost of ownership, while enhancing efficiency and accelerating innovation in disruptive technologies like generative AI.

Insurance 104

Insurance Interaction Policies Knowledge Base 104

Customer Bliss

NOVEMBER 29, 2018

The council hosts in-person meetings where they have anywhere between 12 and 20 members who travel to Denver. Taranto joined the Department in 1999 and has focused on leading innovations and improvements in systems and services for providers and customers. They got about 500 applicants from across the state.

Chief Customer Officer 195

Chief Customer Officer Handbook System Engagement 195

AWS Machine Learning

FEBRUARY 14, 2024

With the advent of generative AI solutions, organizations are finding different ways to apply these technologies to gain edge over their competitors. In the following example, we implement a use case from the travel and hospitality industry to implement a personalized travel itinerary planner for customers who have upcoming travel plans.

Chatbots 136

Chatbots Travel Hospitality Data 136

CX Accelerator

OCTOBER 26, 2019

Others collect travel experiences, dolls, toys, electronics, video games. Jerry Leisure is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. All humans like to collect. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Video Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

Others collect travel experiences, dolls, toys, electronics, video games. Jerry Leisure is a passionate, high-energy, collaborative, and innovative customer experience leader and consultant with ~20 years’ experience in leading and guiding “Best in Class” organizations. All humans like to collect. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Video Travel Customers 182

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

Innovation 156

Innovation Culture e-support Feedback 156

DCX

JANUARY 19, 2025

From Delta’s seamless travel concierge to Dutch Bros’ culture of care, these stories remind us that great CX doesn’t just happen—it’s designed. Each link offers a unique lens on how to approach your work with purpose, whether you’re focusing on innovation, leadership, or simply nailing the details.

Travel 52

Travel Customer Centricity Culture Brands 52

AWS Machine Learning

SEPTEMBER 26, 2024

To accelerate iteration and innovation in this field, sufficient computing resources and a scalable platform are essential. With these capabilities, customers are adopting SageMaker HyperPod as their innovation platform for more resilient and performant model training, enabling them to build state-of-the-art models faster.

Case Study 116

Case Study Video Training Innovation 116

AWS Machine Learning

OCTOBER 23, 2024

About the Authors Kenton Blacutt is an AI Consultant within the GenAI Innovation Center. He works hands-on with customers helping them solve real-world business problems with cutting edge AWS technologies, especially Amazon Q and Bedrock. She likes to develop creative and innovative solutions, applying special emphasis on details.

Connections 92

Connections Knowledge Base Resources Data 92