Calabrio

JANUARY 6, 2016

A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. Innovation is imperative.

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Customer Engagement Omni-Channel Engagement Self Service 133

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

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Customer Engagement Virtual Agent Engagement Wireless 42

Verint

NOVEMBER 13, 2017

In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.

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Virtual Agent Wireless Customer Service Banking 32

Verint

NOVEMBER 16, 2017

Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies. New technology was available all the time, and you really couldn’t keep up with all the emerging innovations. These meetings were light in structure, but high in idea creation and creativity.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32