ReviewTrackers

JULY 28, 2021

Insurance and Social Media. Social media marketing for insurance is experiencing major growth. According to a report by consultancy firm ITDS: 100 percent of 20 major global insurers are active on Facebook. Social Media Marketing for Insurance: The Challenge. People are not quick to trust insurance providers.

Social Media 175

Social Media Insurance Marketing Tips 175

GetFeedback

NOVEMBER 11, 2020

Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.

Insurance 448

Insurance Marketing Management Customer Experience 448

NICE inContact

MAY 7, 2020

Did you know that Lassie received the very first pet insurance policy in the US in 1982? You may not even know much about pet health insurance itself. Even though it appears to have existed in other parts of the world for decades, it has been much slower to catch on in the US.

Insurance 177

Insurance Customer Experience Industry Policies 177

Interactions

FEBRUARY 6, 2025

Financial services companies, especially insurance, need the ability to automate complex transactions to ease customer effort and reduce operational costs, while having the assurance that their IVA is compliant with regulatory demands. Whats more, insurance is a true omnichannel experience. Claims can make or break their finances.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

eglobalis

JANUARY 13, 2025

A North American insurance firm used AI-driven insights to cut onboarding time for new agents by 40%. Streamlining Agent Training with AI-Driven Insights Training new agents is a time-intensive process that AI tools can significantly accelerate.

Customer Experience 381

Customer Experience Marketing Chatbots e-support 381

Alida

JANUARY 26, 2023

The insurance industry often ranks at the bottom of customer satisfaction studies. Insurance companies typically interact with people who are going through difficult times, which increases the challenge of creating an exceptional customer experience.

Insurance 130

Insurance Customer Satisfaction Study Customers 130

AWS Machine Learning

FEBRUARY 8, 2024

This post highlights how you can use Agents and Knowledge Bases for Amazon Bedrock to build on existing enterprise resources to automate the tasks associated with the insurance claim lifecycle, efficiently scale and improve customer service, and enhance decision support through improved knowledge management. Which claims have open status?

Knowledge Base 140

Knowledge Base Insurance Policies Groups 140

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

SaleMove

DECEMBER 15, 2023

Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications. The post SMS as Part of Insurance Companies’ Interaction Strategy appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 106

Insurance Interaction Company Strategy 106

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 111

Insurance Financial Feedback Consumers 111

GetFeedback

NOVEMBER 25, 2019

Health Insurance: 73%. Life Insurance: 80%. Property and Casualty Insurance: 81%. Financial Advisors: 80%. Fixed-Line Telephone Service: 70%. Food Manufacturing: 82%. Full-Service Restaurants: 81%. Gasoline Stations: 74%. Health and Personal Care Stores: 77%. Hospitals: 76%. Hotels: 76%. Household Appliances: 80%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

AWS Machine Learning

DECEMBER 5, 2023

Insurance companies are burdened with increasing numbers of claims that they must process. Additionally, the complexity of claims processing is also increasing due to the diverse types of insurance documents involved, and custom entities in each of these documents. You could also create facets to display results by a specific author.

Insurance 123

Insurance e-support Training Policies 123

MiaRec

JUNE 17, 2024

At MiaRec, we have helped hundreds of contact centers, including many at large insurance companies, leverage AI to enhance efficiency and improve customer satisfaction. Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone.

Contact Center 105

Contact Center Insurance Customer Satisfaction Data 105

SaleMove

APRIL 26, 2024

Based on research with more than 500 insurance agents, these are three top trends shaping the agent-carrier relationship. The post Trends Shaping the Insurance Agent-Carrier Relationship appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 82

Insurance Trends Customer Service Customers 82

InMoment XI

NOVEMBER 13, 2024

million customers across the Tasman, the health insurance provider became profitable by focusing on churn prediction. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. A good example of the importance of reducing customer churn comes from nib New Zealand.

Customer Retention 195

Customer Retention How To Analysis ROI 195

MiaRec

JUNE 18, 2024

Here at MiaRec, we have helped hunters of contact centers, including medium-size and large health and life insurance companies, streamline and accelerate their contact center workflows. This significantly streamlines the data capture and entry process.

Contact Center 105

Contact Center Insurance Contact Center Workflow Data 105

ECXO

APRIL 18, 2024

In the 90s he took part in the startup of the first online insurance companies, following the customer’s entire life cycle. Born and bred in Milan, Italy. After many years as a manager in customer-facing roles, in 2014 he turned his professional life upside down.

Insurance 334

Insurance Consulting Travel B2B 334

Experience Matters

JUNE 7, 2017

H-E-B and Mercedes-Benz tied for the tops spots, followed closely by USAA (for banking and insurance), and Navy Federal Credit […]. Based on a study of 10,000 U.S consumers, the ratings benchmarks the level of trust that consumers have with 329 companies across 20 industries.

Insurance 262

Insurance Banking Study Groups 262

Forrester's Customer Insights

FEBRUARY 3, 2025

This event revealed widespread negative views of health insurers: stories of coverage denials, care delays, and medical bankruptcy spread across social media. Understandably, health insurers have […] Like so many others we were dismayed by the murder of UnitedHealthcare CEO, Brian Thompson.

Insurance 40

Insurance Social Media Customer Experience Customers 40

InMoment XI

DECEMBER 13, 2021

And this isn’t the first time we’ve been ranked on this list. In fact, InMoment has endured the test of time to be ranked on this report regularly over the past two decades.

Analytics 370

Analytics Data Marketing Customer Journeys 370

Kerry Bodine

APRIL 4, 2018

If you’re a business-to-consumer (B2C) organization, your customers might be trying to get insurance for the used car they’ve just purchased, book a vacation to Maui, or file their taxes. They’ve gotten their auto insurance or procured their MRI machine. And, in turn, that their journeys will end.

Customer Journeys 308

Customer Journeys B2C Insurance B2B 308

InMoment XI

MARCH 30, 2022

Figures 1&2 / Polarity data visualization from insurance company reviews. Act: NLP enables narratives on topics, trends, and patterns to be developed, along with root cause issues and supporting data.

Data 368

Data Analytics Insurance Analysis 368

Forrester's Customer Insights

MARCH 5, 2025

Insurers collect a wealth of data, but only a few have found ways to harness its true potential. Most insurance business and technology leaders have very low confidence in their data assets ability to meet customer and competitive demands.

Insurance 29

Insurance Data Meeting Technology 29

MiaRec

DECEMBER 13, 2023

While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpass previous expectations.

Insurance 111

Insurance Contact Center Industry Company 111

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

Trends 370

Trends Measurement Customer Experience Entertainment 370

Experience Matters

JANUARY 21, 2020

Enjoy these free reports: Industry CX Snapshots This series of reports dig into CX data for a number of industries: Airline, Auto, Banking, Health Insurance, Hotel, Insurance, Read More. These reports are based on a survey of 10,000 U.S. consumers and examine almost 300 companies over 20 industries.

Industry 201

Industry Consumers Feedback Insurance 201

Experience Investigators by 360Connext

JULY 9, 2024

Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Fashion 284

Fashion B2C Hotels Insurance 284

eglobalis

SEPTEMBER 16, 2024

Health Insurer: Blue Cross Blue Shield Case Blue Cross Blue Shield, a U.S.-based based health insurance provider, faced inefficiencies in its customer onboarding process. The result was a significant boost in customer engagement and an increase in product orders as farmers made more informed decisions.

B2B 344

B2B Strategy Customer Experience Customer Journeys 344

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Matters

OCTOBER 1, 2018

Here are the highlights from this benchmark: With an NPS of 65, USAA’s banking business earned the highest score in the study, followed closely by its insurance business Read More. To compare scores across organizations and industries, Temkin Group measured the NPS of 342 companies across 20 industries based on a survey of 10,000 U.S.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

InMoment XI

SEPTEMBER 24, 2019

ahm is a no-nonsense health insurance company that has been doing business for over 40 years and has over 700,000 ahm members. Addressing Systemic Issues and Using NLP Analytics with Unsolicited Feedback to Eliminate Failure Demand ahm has one of the most sophisticated voice of the customer programs in Australia and is always looking.

Interaction 199

Interaction NPS Insurance Analytics 199

InMoment XI

OCTOBER 10, 2022

The top 10 NPS leaders (those with the highest NPS scores) are USAA Insurance (80%), USAA Banking (78%), Costco (78%), Apple – Laptop (76%), Dillards (75%), and Nordstrom (75%). Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Learn how to modernize your NPS program for growth and higher loyalty.

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools.

Management 195

Management Social Media Financial Banking 195

InMoment XI

APRIL 25, 2024

Insurance customers have different needs and priorities than mortgage consumers do. Insurance Companies Insurance companies need to put a heavy emphasis on agent training and customer service. These interactions need to be positive for your insurance reputation management to improve.

Financial 195

Financial Management Banking Insurance 195

Customer Bliss

SEPTEMBER 25, 2018

You may be a services- or financial-driven Power Core company, or you may be a vertical company, such as insurance. For example: in insurance, we typically find that it’s about the men or the women running the field force. You may be a product-driven company—especially in a lot of technology companies. CX Click To Tweet.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

AWS Machine Learning

FEBRUARY 21, 2025

Semi-structured document A health insurance card that contains essential coverage information. Although insurance cards generally contain similar information (policy number, group ID, coverage dates), they come from different providers with varying layouts and formats, showing the semi-structured nature of these documents. save and 3.

Tools 88

Tools Insurance Healthcare Consulting 88