InMoment XI

DECEMBER 13, 2021

After journey mapping and capturing customer insights, InMoment supplements that data with financial, operational, employee, social media, etc. And this isn’t the first time we’ve been ranked on this list. In fact, InMoment has endured the test of time to be ranked on this report regularly over the past two decades.

Analytics 370

Analytics Data Marketing Customer Journeys 370

InMoment XI

JANUARY 12, 2015

Sorry for what could appear as just social media ‘link bait’ but if you’ll allow, there is a method to my madness. While I have no prior knowledge of Google’s intention to market health insurance, just imagine for even just a second if they did. Okay, not really. View Article.

Insurance 150

Insurance Marketing Social Media Healthcare 150

InMoment XI

JANUARY 12, 2015

Sorry for what could appear as just social media ‘link bait’ but if you’ll allow, there is a method to my madness. While I have no prior knowledge of Google’s intention to market health insurance, just imagine for even just a second if they did. Okay, not really. View Article

Insurance 150

Insurance Marketing Social Media 150

InMoment XI

JANUARY 12, 2015

Sorry for what could appear as just social media ‘link bait’ but if you’ll allow, there is a method to my madness. While I have no prior knowledge of Google’s intention to market health insurance, just imagine for even just a second if they did. Okay, not really. View Article

Insurance 150

Insurance Marketing Social Media 150

GetFeedback

NOVEMBER 25, 2019

Health Insurance: 73%. Internet Social Media: 72%. Life Insurance: 80%. Property and Casualty Insurance: 81%. Health and Personal Care Stores: 77%. Hospitals: 76%. Hotels: 76%. Household Appliances: 80%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Soft Drinks: 82%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. The retailer was collecting healthy volumes of feedback through channels such as email, call center logs, and social media.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Collect Regular Feedback Consistent feedback collection is essential for tracking customer expectations and behavior. Businesses that actively use customer feedback for improvements experience a 10% increase in retention rates.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage. Posts and comments on social media. Customer service agent notes and messages.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Table of contents 1.

Social Media 98

Social Media Strategy Marketing Case Study 98

ReviewTrackers

APRIL 4, 2019

Insurance SEO: Why Optimize for Search? In the insurance industry , SEO is a great traffic and purchase driver that can help agencies and agents attract customers and policyholders without spending thousands of dollars in traditional advertising. SEO for Insurance Agents and Providers: Best Practices. But don’t stop there.

Insurance 93

Insurance Social Media Policies Infographics 93

BirdEye

APRIL 28, 2023

Are you an insurance provider who is looking to increase your revenue? If so, then effective insurance marketing strategies are the way to go. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. Fortunately, there are a number of ways to do this.

Insurance 98

Insurance Strategy Marketing Social Media 98

InMoment XI

APRIL 24, 2024

They are more than call centers, in addition to handling incoming and outgoing calls, they often manage SMS, email, live chat, and even social media messaging. These centers typically handle a wide range of tasks, including appointment scheduling, prescription refills, insurance inquiries, and medical advice, among others.

Contact Center 195

Contact Center Healthcare Contact Center Software Insurance 195

Experience Investigators by 360Connext

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site. Start with where you’re already listening.

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Forrester's Customer Insights

FEBRUARY 3, 2025

This event revealed widespread negative views of health insurers: stories of coverage denials, care delays, and medical bankruptcy spread across social media. Understandably, health insurers have […] Like so many others we were dismayed by the murder of UnitedHealthcare CEO, Brian Thompson.

Insurance 40

Insurance Social Media Customer Experience Customers 40

NetBase

JUNE 26, 2020

This article will share why this group jibes so perfectly with Next Insurance’s target market, along with: The importance of a social media listening strategy and knowing when to pivot your marketing efforts. And Next Insurance recently did just that in the wake of COVID-19. Linen, Owner, Brotha Bakes | Houston, TX.

Insurance 98

Insurance Marketing Social Media Consumers 98

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 111

Insurance Financial Feedback Consumers 111

GetFeedback

DECEMBER 21, 2018

US auto insurance carriers that have provided customers with consistently best-in-class experiences have generated two to four times more growth in new business and about 30% higher profitability than their counterparts with an inconsistent customer focus. New Voice Media ). New Voice Media ). New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Industry 52

Industry Customer Service Social Media Healthcare 52

Helen Dewdney

SEPTEMBER 3, 2021

All businesses need insurance whatever the size. It’s great to be looking for sales and playing on social media etc. Insurance broker guest post. Why use an insurance broker? Different business insurance. Correct insurance cover for you. An Insurance Broker will guide you through this process.

Insurance 94

Insurance Policies Comparison Social Media 94

ReviewTrackers

MARCH 20, 2019

Insurance reviews have a massive impact on the industry. Our online reviews survey revealed that insurance companies have an average of 4.53 stars , meaning that the competitive landscape in the insurance world is fierce. How Customers Use (and Affect) Insurance Reviews. In the insurance industry, 61.2

Insurance 92

Insurance Automotive Consumers Social Media 92

AWS Machine Learning

DECEMBER 5, 2023

Structured data, defined as data following a fixed pattern such as information stored in columns within databases, and unstructured data, which lacks a specific form or pattern like text, images, or social media posts, both continue to grow as they are produced and consumed by various organizations.

Insurance 125

Insurance e-support Training Policies 125

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. when outsourcing.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more.

Omni-Channel 246

Omni-Channel Customer Service Chatbots Social Media 246

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. This can include customer feedback, social media posts, emails, online reviews, internal documents, and more.

Social Media 195

Social Media Analysis Analytics Trends 195

Thematic

APRIL 3, 2025

Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. Exponential growth in unstructured data (social media, emails, customer feedback). Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

Lumoa

DECEMBER 15, 2022

For example, a business insurance company can use VoC analytics to determine which industries they should target. they could then write an informative blog post or create helpful social media content to attract more potential clients. Social Media Analytics. In This Article: What is Voice of Customer Analytics?

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

BlueOcean

MAY 23, 2017

Self-serve is an integral part of omni-channel customer service, seamlessly integrating with the customer experience across social media, live chat, email and phone. From there, they will turn to social media, FAQs, public forums, and live chat before they pick up the phone.

Omni-Channel 228

Omni-Channel Customer Service Customer Journeys Call Center 228

NICE inContact

APRIL 11, 2018

The company handles customer service for 30-plus clients based in five different countries—Sweden, Denmark, Norway, Finland and Latvia—including numerous international brands in the retail, streaming media and insurance industries. And those clients have customers of their own, often in different countries.

Gamification 162

Gamification Social Media Insurance Retail 162

Experience Investigators by 360Connext

DECEMBER 4, 2014

Then afterwards, the patient gets to deal with amazing amounts of paperwork to appease the insurance and separate billing demigods. They aren’t designed for their purpose – which is to allow room for patients to fill in the appropriate information. That’s before the actual appointment. and the doctor.

Healthcare 234

Healthcare Customer Experience Hospitality Social Media 234

Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. They want to browse online, pick up offline, and tag your brand on social media.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Inbenta

OCTOBER 30, 2024

It can be applied to social media posts, customer responses, product reviews and more, identifying the feeling, opinion, or belief of a statement and providing data on customers’ choices and their decision drivers. NLP can also help these institutions identify illegal activities like money laundering and other fraudulent behavior.

e-support 52

e-support Virtual Agent Chatbots Self Service 52

Thematic

OCTOBER 30, 2024

You can collect VoC data through: Surveys Interviews Reviews Social media interactions This data is crucial for understanding customer satisfaction, identifying areas for improvement, and strengthening customer relationships. For instance, a bank might tweak its mobile app features based on user requests.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

BirdEye

FEBRUARY 20, 2025

Facebook While primarily a social media platform, Facebook has become one of Australia’s most influential online review sites, particularly for restaurants, retail, and personal services. It provides expert ratings and user-generated reviews, covering everything from banking to insurance.

Automotive 94

Automotive Insurance Healthcare Hospitality 94