Interaction Multi-Channel Self Service 
InMoment XI
OCTOBER 30, 2024
These expectations stem from a need for both efficient digital solutions and the human touch of in-person interactions. Clear communication and self-service tools are crucial to their satisfaction. Personalization, multi-channel journeys, and customer convenience are key to improving CX in insurance.
eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. For instance, Accentures research shows that 48% of B2B buyers prefer suppliers who provide personalized interactions tailored to their unique needs.
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NICE inContact
MAY 21, 2019
In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. It seems like self-service options are everywhere these days. And I know I am not the only fan of faster self-service. What’s your strategy? Many Options.
Interactions
FEBRUARY 6, 2025
Lets take a look at common insurance customer service challenges in depth and how your company can build a better customer experience with a state-of-the-art IVA. The complexity of insurance interactions Insurance, by nature, is driven by complex transactions, from signing up for a new policy to making a claim.
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Self-service is fundamental to customers getting the answers they need and streamlining the workloads of live support teams. What goes into good self-service?
TechSee
JUNE 23, 2020
Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. MX gives customers a greater degree of choice over how they interact with a brand.
GetFeedback
APRIL 17, 2019
If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. However, adding new channels is not enough. Creating a self-service customer portal helps to avoid such situations.
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