ECXO
OCTOBER 5, 2023
During this presentation, participants will gain valuable insights about the Last Days of Surveys: Historical Context and Evolution of Measurement : Discover how AI revolutionizes Customer Experience (CX) productivity. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.
eglobalis
NOVEMBER 5, 2024
But a few years later, it became clear just how accurately he had anticipated the future of digital interaction and customer engagement. His insights have guided countless companies to create impactful customer interactions that have become the benchmark for customer expectations.
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InMoment XI
FEBRUARY 24, 2022
The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? When you’re presenting a business case, the goal shouldn’t be complexity. Tip #1: Break Down Metrics.
ECXO
AUGUST 12, 2024
Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions. This holistic understanding allows for highly targeted marketing messages and personalized interactions, significantly improving the overall customer experience.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
InMoment XI
JUNE 2, 2022
Indeed, the onboarding process usually ends up setting the tone for their subsequent interactions with your employees, their perception of your messaging, and even their product experience (PX). It’s no secret that customer onboarding is one of the most crucial (and oftentimes challenging) stages in a customer’s journey with your brand.
eglobalis
JULY 25, 2024
In the USA, customer expectations drive companies to innovate continuously, whereas in Europe, the traditional focus on operational efficiency and product excellence can overshadow the need for exceptional customer interactions. The rapid advancements in CX in Asian countries present both a challenge and an opportunity for Europe.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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