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Are you ready for MadTech? 3 tips to help you prepare

ECXO

So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech. Here are three tips to make that strategy a success. Marketing hyper-personalization and on-demand relevance need interactive content. What is MadTech?

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3 Tips to Bridge the Gap Between Your CX Team & C-Suite

InMoment XI

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? Tip #3: Use Small, Real Money Examples.

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Tips for Transforming to a Customer-Centric Company Culture

ECXO

Tips for Transforming to a Customer-Centric Company Culture. These following 10 tips will help shifting to a customer-focused environment across your company: 1. Listen to your customer and make feedback available for everyone Facilitate customer interactions to gather feedback and suggestions to improve services and products.

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There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

Day in and day out, we must strive to provide the optimal experience for each customer interaction. – Tip #4 appeared first on Steve DiGioia. But is this realistic? When things don’t go as planned, our customers become upset and we have failed in their eyes. The post There’s an Upset Customer.

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IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. Tips to guarantee a CX as good or better than live agents. This webinar will cover: Key thresholds to determine the fit for conversational AI.

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Who Writes YOUR Words? – Tip #29

Steve DiGioia

Let them find a way to connect with the customers based on their daily interactions with them. Speak to me like a person instead of how you are scripted by the corporate offices to “maximize the guest interaction” That only works on paper, not in person. – Tip #29 appeared first on Steve DiGioia.

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Six quick tips to target the right respondents for market research

QuestionPro Audience

Below are some tips to help you target the right respondents for market research. Gamification rewards like interactive points, cash, gamification points, and donations keep the community alive and highly engaged. Research is necessary to know where you stand among your competition in the market. Use online research panels.

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