ViiBE Blog

APRIL 28, 2021

The call center agent is at the core of any call center. Since they’re the most involved with customer interactions, their performance directly affects the customer experience. So how can you evaluate a call center agent’s performance? What are the KPIs in a call center?

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ViiBE Blog

MAY 13, 2021

Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Virtual Call Center.

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NobelBiz

MAY 24, 2022

He must be present at all times to provide guidance in the event of a difficulty during a remote agent and customer interaction. Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents.

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CSM Magazine

OCTOBER 7, 2024

Juggling these interactions manually leads to slower response times and overworked employees. That’s where modern contact center solutions come into play. Contact center services streamline this by managing all interactions in one place and automatically routing inquiries based on urgency or agent availability.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. However, not all customer service solutions are created equal.

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NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Cloud Contact Center Solutions Takes Your Performance To The Next Level From your customers’ point of view, creating a virtual call center allows you to organize a virtually centralized organization.

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ViiBE Blog

MARCH 18, 2021

On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time. More than anything, call centers are built on human interaction.

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