AWS Machine Learning

AUGUST 7, 2024

For instance, customer support, troubleshooting, and internal and external knowledge-based search. RAG is the process of optimizing the output of an LLM so it references an authoritative knowledge base outside of its training data sources before generating a response. Create a knowledge base that contains this book.

Knowledge Base 133

Knowledge Base Chatbots Metrics Conference 133

AWS Machine Learning

NOVEMBER 7, 2024

Amazon Bedrock Agents coordinates interactions between foundation models (FMs), knowledge bases, and user conversations. The agents also automatically call APIs to perform actions and access knowledge bases to provide additional information. The documents are chunked into smaller segments for more effective processing.

Automotive 129

Automotive Data Knowledge Base Guidelines 129

Comm100

DECEMBER 16, 2024

These are resources like FAQ pages, step-by-step guides, or a searchable knowledge base that lets customers find answers on their own. Knowledge base AI-enhanced knowledge bases offer instant access to frequently asked questions and helpful resources. Request a demo today Request Demo 3.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. If you don’t have an existing knowledge base, refer to Create an Amazon Bedrock knowledge base.

Knowledge Base 123

Knowledge Base Interaction Groups Customers 123

Experience Investigators by 360Connext

OCTOBER 11, 2024

Call centers assist customers at any hour of the day, with expert scripts and knowledge bases designed to help them navigate even the trickiest situations with ease. Online chatbots can now manage many support interactions without the customer needing to call in if they don’t want to!

Customer Service 270

Customer Service Customer Experience How To Customer Journeys 270

Calabrio

FEBRUARY 20, 2025

By refining AI training and continuously improving chatbot knowledge bases , businesses can create smarter, more responsive bots that truly enhance self-service experiences. Improve chatbot responses using customer sentiment insights.

Self Service 162

Self Service Chatbots Analytics Contact Center 162

Calabrio

MARCH 11, 2025

Build a better internal knowledge base A knowledge base serves as a central repository of information for your team and includes how-to guides, frequently asked questions, and troubleshooting help, which encourages self-service.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

AWS Machine Learning

OCTOBER 23, 2024

Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. With the ability to continuously update and add to the knowledge base, AI applications stay current with the latest information.

Connections 93

Connections Knowledge Base Resources Data 93

AWS Machine Learning

MARCH 4, 2025

Knowledge base integration Incorporates up-to-date WAFR documentation and cloud best practices using Amazon Bedrock Knowledge Bases , providing accurate and context-aware evaluations. These documents form the foundation of the RAG architecture. Metadata filtering is used to improve retrieval accuracy.

Knowledge Base 100

Knowledge Base Analysis Resources Tools 100

AWS Machine Learning

JANUARY 24, 2025

RAG data store layer The RAG data store is responsible for securely retrieving up-to-date, precise, and user access-controlled knowledge from various first-party and third-party data sources. By default, Amazon Bedrock encrypts all knowledge base-related data using an AWS managed key.

Knowledge Base 112

Knowledge Base Groups Data How To 112

InMoment XI

DECEMBER 18, 2024

Chatbots and virtual assistants rely on their knowledge bases to respond to or escalate customer queries. For example, a chatbot can update its knowledge base after encountering a new query. Similarly, the insights highlight the extent to which current practices are satisfying customer needs.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Calabrio

MARCH 5, 2025

This includes building knowledge bases, participating in training, and proactively engaging with customers. Actionable Insights for Continuous Improvement: Analyzing FCR data helps identify recurring customer issues, knowledge gaps, and training needs. Create a comprehensive knowledge base and utilize IVR systems.

First Call Resolution 100

First Call Resolution Examples Contact Center How To 100

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Content for the Customer Self-Service Portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

AWS Machine Learning

MARCH 11, 2025

One of the most critical applications for LLMs today is Retrieval Augmented Generation (RAG), which enables AI models to ground responses in enterprise knowledge bases such as PDFs, internal documents, and structured data. These five webpages act as a knowledge base (source data) to limit the RAG models response.

Comparison 98

Comparison e-support Knowledge Base Sports 98

AWS Machine Learning

JANUARY 21, 2025

Chat-based assistants have become an invaluable tool for providing automated customer service and support. Amazon Bedrock Knowledge Bases provides the capability of amassing data sources into a repository of information. In this post, we demonstrate how to integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow.

Self Service 84

Self Service Knowledge Base Policies Conference 84

AWS Machine Learning

DECEMBER 11, 2024

When Amazon Q Business became generally available in April 2024, we quickly saw an opportunity to simplify our architecture, because the service was designed to meet the needs of our use caseto provide a conversational assistant that could tap into our vast (sales) domain-specific knowledge bases.

Sales 105

Sales Customer Engagement Engagement Knowledge Base 105

Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.

Software 239

Software Chatbots Customer Service Knowledge Base 239

ECXO

MARCH 6, 2025

A common win in B2B CX is providing self-service capabilities (like online order tracking, knowledge bases, or account management portals) that give customers more control and convenience in their dealings with the company. Advanced analytics and machine learning are opening new possibilities in CX transformation.

B2B 330

B2B Customer Journeys How To Effort Score 330

InMoment XI

MARCH 21, 2022

With this rate of growth, businesses that fail to adapt miss out on the bigger picture and are making flawed decisions based on only a small percentage of the data available. Solve the Challenge: Text Analytics to the Rescue. Luckily, text analytics capabilities are getting better and better each year!

Brands 397

Brands Roadmap Strategy Social Media 397

Comm100

FEBRUARY 11, 2025

Instead of forcing students to dig through outdated FAQs or send yet another email, institutions should invest in intelligent knowledge bases and AI-driven search tools that provide instant, relevant information. The best way to get started is with a dedicated Knowledge Base. Leveraging the Power of AI Yes, yes, I know.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Comm100

MAY 7, 2024

Optimize knowledge base content A well-maintained knowledge base empowers customers to find solutions on their own, reducing the load on customer service agents. Comm100’s solution: Comm100’s Knowledge Base offers an easy-to-use platform to create, organize, and update articles.

Customer Service 233

Customer Service Strategy Self Service How To 233

Lumoa

SEPTEMBER 1, 2023

New guides in the Knowledge base to level up your Lumoa experience ???? We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users.

B2C 369

B2C Trends Knowledge Base ROI 369

eglobalis

MARCH 4, 2025

Organizations must also ensure AI agents integrate with company knowledge bases and customer history to provide accurate responses and maintain customer trust. To address these gaps, businesses implement fallback mechanisms, real-time human intervention, and continuous AI model training.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

Lumoa

JUNE 28, 2024

Learn more about how the feature works from our knowledge base ???? You can read more about surveys in our knowledge base. Check it out below: This should also make it easier to share cards with colleagues – you can read more about how and why you would want to share dashboards in our knowledge base !

Knowledge Base 195

Knowledge Base Analysis Survey Video 195

AWS Machine Learning

FEBRUARY 18, 2025

The transformed logs were stored in a separate S3 bucket, while another EventBridge schedule fed these transformed logs into Amazon Bedrock Knowledge Bases , an end-to-end managed Retrieval Augmented Generation (RAG) workflow capability, allowing the chat assistant to query them efficiently.

Knowledge Base 70

Knowledge Base System Analysis Metrics 70

TechSee

MARCH 11, 2025

Seamless CRM, knowledge base, and ticketing integrations are three common examples. Key Questions to Consider When Implementing AI Solutions What are our objectives? How will AI drive your bottom line – revenue, retention, and efficiency? How does AI integrate with existing systems?

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

Calabrio

MARCH 18, 2025

Key strategies include: Enhancing chatbot knowledge bases to address gaps Refining intent recognition & NLP (Natural Language Processing) for accurate responses Personalizing chatbot interactions based on user behavior & preferences Chatbots must continuously learn from real customer interactions to stay relevant and effective.

Chatbots 130

Chatbots Self Service Contact Center Analytics 130

AWS Machine Learning

MARCH 6, 2025

Build sample RAG Documents are segmented into chunks and stored in an Amazon Bedrock Knowledge Bases (Steps 24). The solution consists of the following components: Evaluation dataset The source data for the RAG comes from the Amazon SageMaker FAQ , which represents 170 question-answer pairs.

Knowledge Base 88

Knowledge Base Metrics System Policies 88

Kayako

APRIL 12, 2022

Increasing NameCheap’s agent productivity through a self-service knowledge base. They implemented a Self-Service Portal with tools like macro-libraries of responses, automated replies, and a self-help knowledge base to help customers get helpful answers anytime they need help. Discover Kayako Single View.

Case Study 287

Case Study Study Self Service Customer Service 287

InMoment XI

MAY 4, 2022

Develop tools that allow employees to quickly look up the answers to common problems, share best practices and solutions with each other, and contribute to the company’s knowledge base. Train employees in soft skills as well, like de-escalating a situation, and feeling and expressing empathy. Give Employees the Time They Need.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

TechSee

FEBRUARY 10, 2025

Tapping Into Tribal Knowledge No AI thrives in a vacuum. Decades of human expertise often sit in FAQs, service transcripts, knowledge bases, and in the memories of veteran reps. When customers feel seen and appreciated, lifetime value improves and churn plummits.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

Comm100

MAY 23, 2023

Knowledge base A knowledge base is a library of information like a FAQ page that customers can search through themselves, helping them to self-serve rather than reach out for help. These communications can also be sent to update and close the ticket status.

Examples 235

Examples Customer Service Chatbots Knowledge Base 235

Kayako

AUGUST 12, 2022

Knowledge bases combine learning from inside and outside the organization. Over time the knowledge base can become a robust resource for customers and employees. Agents don’t have to deal with as many routine calls, leading to higher employee satisfaction and cost savings for companies.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

InMoment XI

NOVEMBER 28, 2022

Too often the first agent you speak with is either brand new and not trained properly, or the company’s knowledge base does not provide them quick access to the answer to your issue, or they are not empowered to resolve your issue without “supervisor approval” or a transfer to a manager.

Customer Experience 370

Customer Experience Call Center First Call Resolution Chatbots 370

AWS Machine Learning

NOVEMBER 15, 2024

With RAG, you can provide the context to the model and tell the model to only reply based on the provided context, which leads to fewer hallucinations. With Amazon Bedrock Knowledge Bases , you can implement the RAG workflow from ingestion to retrieval and prompt augmentation.

Government 110

Government Knowledge Base Metrics System 110