AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock Knowledge Bases is a fully managed capability that helps you implement the entire RAG workflow—from ingestion to retrieval and prompt augmentation—without having to build custom integrations to data sources and manage data flows. Latest innovations in Amazon Bedrock Knowledge Base provide a resolution to this issue.

Knowledge Base 128

Knowledge Base Analysis Financial Data 128

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

Knowledge Base 135

Knowledge Base Strategy Examples Meeting 135

AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

Knowledge Base 133

Knowledge Base Policies Resources Guidelines 133

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Knowledge Base 127

Knowledge Base Chatbots Conference Data 127

AWS Machine Learning

APRIL 26, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

Knowledge Base 133

Knowledge Base Data Conference System 133

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Knowledge Base 135

Knowledge Base Healthcare Interaction Government 135

AWS Machine Learning

MAY 31, 2024

Knowledge Bases for Amazon Bedrock is a fully managed RAG capability that allows you to customize FM responses with contextual and relevant company data. Crucially, if you delete data from the source S3 bucket, it’s automatically removed from the underlying vector store after syncing the knowledge base.

Knowledge Base 136

Knowledge Base Policies Data Examples 136

AWS Machine Learning

AUGUST 7, 2024

For instance, customer support, troubleshooting, and internal and external knowledge-based search. RAG is the process of optimizing the output of an LLM so it references an authoritative knowledge base outside of its training data sources before generating a response. Create a knowledge base that contains this book.

Knowledge Base 137

Knowledge Base Chatbots Metrics Conference 137

AWS Machine Learning

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. You can simply connect QnAIntent to company knowledge sources and the bot can immediately handle questions using the allowed content.

Self Service 132

Self Service Knowledge Base Chatbots Policies 132

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions.

Knowledge Base 138

Knowledge Base Meeting Resources Call Recording 138

AWS Machine Learning

MAY 1, 2024

This post demonstrates how to build a chatbot using Amazon Bedrock including Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock , within an automated solution. This agent responds to user inquiries by either consulting the knowledge base or by invoking an Agent Executor Lambda function.

Knowledge Base 134

Knowledge Base Chatbots Data Groups 134

AWS Machine Learning

JUNE 20, 2024

Create a knowledge base that will split your data into chunks and generate embeddings using the Amazon Titan Embeddings model. As part of this process, Knowledge Bases for Amazon Bedrock automatically creates an Amazon OpenSearch Serverless vector search collection to hold your vectorized data. Choose Done.

Knowledge Base 121

Knowledge Base Self Service Hotels Examples 121

AWS Machine Learning

AUGUST 5, 2024

An end-to-end RAG solution involves several components, including a knowledge base, a retrieval system, and a generation system. Solution overview The solution provides an automated end-to-end deployment of a RAG workflow using Knowledge Bases for Amazon Bedrock. Choose Sync to initiate the data ingestion job.

Knowledge Base 132

Knowledge Base System Conference Travel 132

AWS Machine Learning

AUGUST 5, 2024

Included with Amazon Bedrock is Knowledge Bases for Amazon Bedrock. As a fully managed service, Knowledge Bases for Amazon Bedrock makes it straightforward to set up a Retrieval Augmented Generation (RAG) workflow. With Knowledge Bases for Amazon Bedrock, we first set up a vector database on AWS.

Knowledge Base 123

Knowledge Base Video Examples Data 123

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Prerequisites To follow along with these examples, you need to have an existing knowledge base. Select the knowledge base you created.

Knowledge Base 139

Knowledge Base Financial Examples Comparison 139

AWS Machine Learning

JULY 10, 2024

Knowledge Bases for Amazon Bedrock is a fully managed service that helps you implement the entire Retrieval Augmented Generation (RAG) workflow from ingestion to retrieval and prompt augmentation without having to build custom integrations to data sources and manage data flows, pushing the boundaries for what you can do in your RAG workflows.

Knowledge Base 138

Knowledge Base Groups Data Examples 138

AWS Machine Learning

SEPTEMBER 19, 2024

Amazon Bedrock Knowledge Bases provides foundation models (FMs) and agents in Amazon Bedrock contextual information from your company’s private data sources for Retrieval Augmented Generation (RAG) to deliver more relevant, accurate, and customized responses. Amazon Bedrock Knowledge Bases offers a fully managed RAG experience.

Knowledge Base 100

Knowledge Base Data Policies Resources 100

AWS Machine Learning

NOVEMBER 19, 2024

In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. These indexed documents provide a comprehensive knowledge base that the AI agents consult to inform their responses.

Knowledge Base 113

Knowledge Base Management Customer Satisfaction Policies 113

AWS Machine Learning

AUGUST 28, 2024

The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and generative language model. Solution overview The solution provides an automated end-to-end deployment of a RAG workflow using Knowledge Bases for Amazon Bedrock.

Knowledge Base 100

Knowledge Base System Conference Data 100

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Content for the Customer Self-Service Portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Uniphore

AUGUST 6, 2021

Antiquated knowledge bases and hit-the-ground-running onboarding practices continue to frustrate contact center workers, hindering customer interactions and fueling employee disengagement and attrition. Chief among them: manual knowledge bases that required agents to memorize thousands of pages of policies and procedures.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

AWS Machine Learning

NOVEMBER 18, 2024

Today, we are happy to announce the availability of Binary Embeddings for Amazon Titan Text Embeddings V2 in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Serverless. Using Amazon Bedrock Knowledge Bases, FMs and agents can retrieve contextual information from your company’s private data sources for RAG.

Knowledge Base 121

Knowledge Base Comparison Analytics Data 121

InMoment XI

MARCH 21, 2022

With this rate of growth, businesses that fail to adapt miss out on the bigger picture and are making flawed decisions based on only a small percentage of the data available. Solve the Challenge: Text Analytics to the Rescue. Luckily, text analytics capabilities are getting better and better each year!

Brands 397

Brands Roadmap Strategy Social Media 397

Lumoa

SEPTEMBER 1, 2023

New guides in the Knowledge base to level up your Lumoa experience ???? We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users.

B2C 369

B2C Trends Knowledge Base ROI 369

Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.

Software 215

Software Chatbots Customer Service Knowledge Base 215

Comm100

OCTOBER 25, 2021

Developing a digital strategy for your contact center requires building a single source of truth in the form of a knowledge base. A knowledge base is a unified location for your information that is reusable and constantly updated as a source of authority for both your customers and your agents. . Implement automation.

Contact Center 238

Contact Center Omni-Channel Knowledge Base Chatbots 238

Lumoa

JUNE 28, 2024

Learn more about how the feature works from our knowledge base ???? You can read more about surveys in our knowledge base. Check it out below: This should also make it easier to share cards with colleagues – you can read more about how and why you would want to share dashboards in our knowledge base !

Knowledge Base 195

Knowledge Base Analysis Survey Video 195

Comm100

DECEMBER 16, 2024

These are resources like FAQ pages, step-by-step guides, or a searchable knowledge base that lets customers find answers on their own. Knowledge base AI-enhanced knowledge bases offer instant access to frequently asked questions and helpful resources. Request a demo today Request Demo 3.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Comm100

MAY 7, 2024

Optimize knowledge base content A well-maintained knowledge base empowers customers to find solutions on their own, reducing the load on customer service agents. Comm100’s solution: Comm100’s Knowledge Base offers an easy-to-use platform to create, organize, and update articles.

Customer Service 205

Customer Service Strategy Self Service How To 205

Kayako

APRIL 12, 2022

Increasing NameCheap’s agent productivity through a self-service knowledge base. They implemented a Self-Service Portal with tools like macro-libraries of responses, automated replies, and a self-help knowledge base to help customers get helpful answers anytime they need help. Discover Kayako Single View.

Case Study 287

Case Study Study Self Service Customer Service 287

InMoment XI

MAY 4, 2022

Develop tools that allow employees to quickly look up the answers to common problems, share best practices and solutions with each other, and contribute to the company’s knowledge base. Train employees in soft skills as well, like de-escalating a situation, and feeling and expressing empathy. Give Employees the Time They Need.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

Kayako

AUGUST 12, 2022

Knowledge bases combine learning from inside and outside the organization. Over time the knowledge base can become a robust resource for customers and employees. Agents don’t have to deal with as many routine calls, leading to higher employee satisfaction and cost savings for companies.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

InMoment XI

NOVEMBER 28, 2022

Too often the first agent you speak with is either brand new and not trained properly, or the company’s knowledge base does not provide them quick access to the answer to your issue, or they are not empowered to resolve your issue without “supervisor approval” or a transfer to a manager.

Customer Experience 370

Customer Experience Call Center First Call Resolution Chatbots 370

AWS Machine Learning

NOVEMBER 7, 2024

Amazon Bedrock Agents coordinates interactions between foundation models (FMs), knowledge bases, and user conversations. The agents also automatically call APIs to perform actions and access knowledge bases to provide additional information. The documents are chunked into smaller segments for more effective processing.

Automotive 134

Automotive Data Knowledge Base Guidelines 134

Lumoa

FEBRUARY 13, 2024

More information can be found from our knowledge base. In it, you can search the knowledge base, check out Lumoa news, see previous comms, and complete Checklists ! More info can be read about this in our knowledge base. Copy that link and paste it anywhere – into an email, slack, whatsapp, etc.

Knowledge Base 195

Knowledge Base Groups Feedback Data 195