Knowledge Base Omni-Channel Virtual Call Center 
ViiBE Blog
MAY 13, 2021
So, in a nutshell, a call center connects the customer with the company and ensures an ongoing positive relationship. Which software is used in call centers? Different solutions exist for different kinds of call centers. Traditional call center software differs from omnichannel contact center software.
ViiBE Blog
AUGUST 11, 2021
Today, customers want more options than simply calling a phone number. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? Like a call center, a contact center may use interactive voice response for the opening menu.
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ViiBE Blog
JUNE 1, 2021
With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. Ultimately, web self-service and omnichannel support work best as a combination.
ViiBE Blog
APRIL 26, 2021
Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them. By organizing these resources into centralized knowledge bases, your agents can access the latest information in real time.
ViiBE Blog
MAY 4, 2021
Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE makes tracking FCR and other call center metrics in real-time easier than ever. You can manage ViiBE’s virtual call center remotely from anywhere in the world using the built-in KPI trackers that measure FCR in real-time.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Select a solution that can communicate and be integrated with your call management software and CRM.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Select a solution that can communicate and be integrated with your call management software and CRM.
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