Knowledge Base Social Media Virtual Agent 
TechSee
OCTOBER 9, 2018
According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media. Let’s be friends: Millennials are highly invested in their social networks, choosing to share their lives with friends and strangers on Facebook, Instagram and Snapchat.
Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? How can organizations more effectively direct customers to the knowledge they’re looking for? That’s simply too much time and a large portion of the blame lies with poor knowledge base management.
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AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Add curated Q&As and text passages to the knowledge base.
Inbenta
APRIL 14, 2020
A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. The goal is to mutualize knowledge while adapting the response format to the constraints of each channel, whether it is chat, social media, phone or email. A chatbot as a sales consultant.
CSM Magazine
AUGUST 19, 2016
Feedback tools in virtual agents can also obtain immediate customer insights by asking ‘did this help you today?’, It’s therefore important to ensure that your brand is responding to queries received via all digital methods – whether mobile web, SMS, social media and more – and offering the ability to connect to a live chat session.
Kustomer
FEBRUARY 6, 2024
Our evaluation focuses on key features such as ticket management, knowledge base management, and integration capabilities, in addition to assessing ease of use and pricing options. Offers omnichannel support, which includes social media, messaging, email, and more, for comprehensive customer engagement.
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. However, this virtual agent can execute some jobs better than other interfaces. Why is it vital for a business? What are its advantages for contact centers?
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