Virtual call centers: Tips and tricks for agents working from home
Knowmax
SEPTEMBER 27, 2020
Virtual call centers: Tips and tricks for agents working from home.
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Empowering Your Customer Service Team With More Mobility
Win the Customer
JUNE 5, 2017
Keep your mobile team highly engaged with ongoing virtual meetings. Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business.
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Steps to Improve First Call Resolution
LiveChat
OCTOBER 7, 2016
Now to tackle such scenario, the most forward looking approach in the contemporary times is going for a cloud hosted call center. So, going for a virtual call center itself enables the agents to be able to tackle the customer queries in a meaningful manner.
What is call center technology?
ViiBE Blog
MAY 13, 2021
Other contact centers are now implementing AI chatbots to handle initial contact with customers, passing the conversation to a human customer agent when necessary. Virtual Call Center. ViiBE integrates easily into your pre-existing call center technology. Customer Service Management Tools.
How to improve customer service with live video support?
ViiBE Blog
APRIL 30, 2021
ViiBE’s knowledge management tool allows you to access past interactions, which it organizes under individual tickets for each issue. Multiple calls from one single customer are organized under one ticket. You can use ViiBE’s knowledge base for quality control as well as for training purposes. ViiBE live video support.
What is the value of customer self-service?
ViiBE Blog
JUNE 1, 2021
Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own. First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. What are the common features of customer self-service software?
6 tips to improve your IT support
ViiBE Blog
APRIL 26, 2021
Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them. By organizing these resources into centralized knowledge bases, your agents can access the latest information in real time.
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