eglobalis
NOVEMBER 26, 2024
How to Make it Actionable Introduce Wellness Programs: Offer mental health resources, such as access to counsellors, mindfulness training, or stress management workshops. Leadership Gaps: A lack of buy-in from leadership prevents empathy from becoming a core organizational value. As mentioned in a previous article.
InMoment XI
DECEMBER 17, 2024
To avoid this problem, you need a customer experience manager to break down silos, unify your tech stack, and unite your directors, VPs, and business units with the ultimate goal of creating a friction-free, productive, and delightful customer experiencefrom onboarding to renewal and advocacy. What Background Should a CX Manager Have?
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eglobalis
NOVEMBER 12, 2024
Here’s how to go beyond conventional project management to create truly memorable, value-driven client experiences. Embed CX Principles into Project Management Integrating CX into project management methodologies like Agile and Lean enhances responsiveness, a critical factor in building trust.
eglobalis
JUNE 15, 2020
Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed. The post Deep Leadership: Act Boldly to Protect Customers, Employees and Partners appeared first on Eglobalis.
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Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
eglobalis
OCTOBER 14, 2024
Certifications are effective for establishing a foundation, but they don’t go far enough in teaching critical thinking, problem-solving, transformation, change management, or practical application. Their programs emphasize data analytics and feedback management, leveraging their own software.
ECXO
MARCH 6, 2025
It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Leadership Commitment and Vision Leading a customer experience transformation starts at the top.
Speaker: John Mansour
If you're looking to advance your career in product management, there are more options than just climbing the management ladder. Join our upcoming webinar to learn about highly rewarding career paths that don't involve management responsibilities.
Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global
This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Effective Cash Flow Management 🔑 Learn strategies to manage your cash flow efficiently, ensuring liquidity and financial stability.
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Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game.
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Simple ways to increase the leadership mindset in your employees.
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