Customer Bliss

JULY 19, 2018

In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.

Customer Focused 129

Customer Focused Multi-Channel How To e-support 129

DCX

FEBRUARY 9, 2025

This week’s focus is rethinking how we approach experience design, leadership, and even how AI fits into customer interactions. Source One Big Thing: Clearing The Air Leadership Garden’s article on “Calling Out Room Dynamics” dives into the power of naming awkward energy or unspoken tension in meetings and discussions.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes.

Social Media 60

Social Media Multi-Channel B2C Wireless 60

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. appeared first on Brad Cleveland.

Wireless 26

Wireless Customer Service Connections Customers 26

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 24

Wireless Customer Service Connections Customers 24

Brad Cleveland Blog

MAY 20, 2016

A wireless carrier that I have worked with has a well-organized customer access … Customer access strategies are like business plans in that some are well documented and others exist only in pieces and in the heads of various managers. Too often, the latter is the case.

Strategy 22

Strategy Wireless Customers Examples 22

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 20

Wireless Customer Service Connections Customers 20