Experience Investigators by 360Connext

DECEMBER 17, 2014

It sports what the press is calling a “Magic Mirror”. He and his team help retail and service firm leadership teams improve their customer experiences with a unique combination of experience, service, and business design. The new flagship store is located in New York City. Don’t think Snow White or even a skinny mirror.

Innovation 275

Innovation Connections Consumers Sports 275

Calabrio

DECEMBER 10, 2020

Leadership Shifts from Taskmaster to Mentor. Supervisors today have an opportunity to create highly collaborative teams that share information and work together, much like a sports team. By mentoring promising team members, supervisors can put them on a managerial track and guide them into leadership roles.

Contact Center 264

Contact Center Self Service Competitive Advantage Leadership 264

Experience Investigators by 360Connext

DECEMBER 8, 2020

The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Related: Tie CX Goals to Larger Company & Leadership Goals with a CX Success Statement. Customer experience is a team sport. Cross-functional leadership and support is needed to make these improvements.

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Russel Lolacher

MAY 4, 2021

Sports games easily fall under this category with a focus on wins/losses and stats to show who’s better than whom. There are many who fall into positions of leadership that are ill-suited (think Michael from The Office) and they aren’t bettering the organizational health. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Examples Connections 128

InMoment XI

FEBRUARY 15, 2023

What these additional elements suggest is that customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization—and that your success will be limited if it is a grassroots effort and not a strategy led and supported by the executive leadership team.

Sports 221

Sports Leadership Lifetime Customer ROI 221

ECXO

JULY 16, 2024

Leadership and Role Modeling: Leaders play a crucial role in setting the tone for workplace culture. This focus on sleep has contributed to his longevity and sustained high performance in the sport. Through her leadership, Huffington has raised awareness about the critical role of sleeping in achieving success and well-being.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

Michelli Experience

OCTOBER 17, 2017

My career as a customer experience consultant has given me access to some of the most remarkable CEOs, senior leadership teams, and frontline leaders at iconic global brands. The interviewer inquired, “Isn’t a lot of leadership success today simply a matter of choosing the right technology before your competitors do?”

Interaction 203

Interaction Technology Leadership Consulting 203

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Adrian Swinscoe, author of the book, Punk CX , and I spoke on my podcast about ways to push your leadership skills. Bell tells us why truth is vital to trust. My friend Chip R.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Handbook Case Study 71

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. You might take some ideas from what they did: All leaders attended Situational Leadership II training. Naturally, an exceptional culture is the hardest thing to build, and equally as difficult to maintain.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

InMoment XI

FEBRUARY 8, 2023

They must be data-driven with strong financial instinct to convince leadership to change behaviors or to take new actions (building a strong relationship with the CFO and their team is a smart early move). Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.

Sports 221

Sports Financial ROI Leadership 221

Customer Bliss

SEPTEMBER 25, 2020

briansolis #leadership #innovation Click To Tweet. In my interview with Patti Phillips, the CEO of Women Leaders in Sports , we spoke about the overall importance of women in leadership positions, and the impact it has in the sports industry—where it’s most certainly needed. Bailey, Author, and Life Coach.

Sports 160

Sports Leadership System Innovation 160

Experience Investigators by 360Connext

APRIL 27, 2021

Aim for quick wins to gain trust and buy-in from leadership throughout your organization. Customer experience is a long game and a team sport. These foundational steps will help with the big picture, but you still have the power to improve customer experience incrementally. Step 2: Improve. Be your own customer.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

Steve DiGioia

AUGUST 2, 2021

Show images of the founder and senior leadership. Do you support local charities, clubs, or sports teams? Put a “face” to the business. Play a brief video of the owner welcoming customers into the store. Can someone purchase your products online? Can they be delivered to the customer’s home?

Customer Experience 230

Customer Experience Sports Leadership Customers 230

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales Strategy Net Promoter Score 103

Alida

MARCH 10, 2017

CX programs require strategy and leadership from the top. According to Bliss , “the CCO is not the owner but the enabler of having one company perspective, uniting the leadership team and embedding competencies.”. Providing a seamless customer experience is a team sport. Lack of ownership.

Customer Experience 196

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 196

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Integrity Solutions

JUNE 18, 2021

We often associate “coach” with a sports analogy. Understanding Human Behavior Styles Can Improve Sales, Coaching and Leadership. We develop a leadership mindset that results in coaching becoming a consistent habit. The post 10 Sales Coaching Articles Your Sales Leadership Needs to Read appeared first on Integrity Solutions.

Sales 96

Sales Leadership Infographics Culture 96

Experience Investigators by 360Connext

MARCH 5, 2018

Are you treating customer experience like a sport? ” This can be extremely pervasive if the leadership is part of perpetuating this view. Stop treating #CX like a sport! Are people in your organization who deliver the experience expected to start “winning at CX” in some way? Think about your own organization.

How To 161

How To Sports Leadership Customer Experience 161

Lumoa

FEBRUARY 6, 2018

The top challenges that companies should be aware of in 2018, I see are: That senior leadership teams view CX as a passing fad or a short term campaign, and do not truly understand the enormous value a customer-centric approach to business brings – be it engaged employees, retained customers with increased share of wallet or new customers.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. It also takes a bunch of traits that are often not found in one person. But here I go anyway…my thoughts on the traits a great customer experience leader needs to be, well, great. Flexibility. You have to be ready to adapt, stretch and jump.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Doing CX Right

OCTOBER 10, 2022

Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.

Sports 59

Sports Industry Customer Service Leadership 59

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Avoid these leadership traps and share in the success with your team, other leaders, and your entire organization! As such, her current hobbies include cheering on youth sports teams and robotics teams alike.

Leadership 77

Leadership Net Promoter Score Contact Center Effort Score 77

Playvox

DECEMBER 15, 2021

Workforce management has a lot in common with team sports. As with team sports, workforce management thrives when team members are engaged and encouraged to perform. Playvox gives Zendesk’s workforce management leadership fast, accurate forecasts that make optimizing their staffing simple. Zendesk leadership says it best.

Sports 52

Sports Management Leadership Employee Engagement 52

CX Journey

MAY 15, 2019

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv's CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Last week, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv's annual client Forum.

Sports 150

Sports Leadership Customer Centricity Culture 150

ShepHyken

AUGUST 14, 2019

Louis Cardinals are known throughout the sports world as being some of the best fans in all of baseball. What fans of any sport celebrate the opposition scoring against them in that way?! I enjoy going to a baseball game. I live in St. Louis, and the fans of the St. Louis Cardinals team.

Sports 130

Sports Effort Score Customer Focused Customer Service Training 130

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. After listening to feedback and performance metrics, Carolyne and her leadership team were able to create shift bids based on performance, which allowed employees to have different shift options.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Optimove

MARCH 20, 2025

Sherwin Jarvand revealed how ComeOn Group leverages hyper-personalized CRM strategies to increase player engagement, revenue per user, and cross-sell success between sports betting and casino products. Attendees left inspired, empowered, and ready to execute the next level of marketing: being Positionless.

Connections 52

Connections Gamification Marketing CRM 52

Customer Bliss

MAY 10, 2018

Lastly, Amy leaves us with this line: customer experience is an endurance sport, it’s a long game in a lot of cases where you have short wins, but you also have to be sure you’re having a good time doing it. Ensure that you have the people and processes in place to deliver in a systematic way every single time. - About Amy Shioji.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Beyond Philosophy

OCTOBER 3, 2014

The Leadership Must Invest in Customer Experience What Bob wouldn’t say, but I will say for him is that Bob is a great leader. Downie is committed to the idea that leadership is key for having an excellent Customer Experience. Most of all, his leadership and emphasis on Customer Experience is the key to its success.

Leadership 154

Leadership CEM Sports Hotels 154

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Calabrio

DECEMBER 10, 2020

Leadership Shifts from Taskmaster to Mentor. Supervisors today have an opportunity to create highly collaborative teams that share information and work together, much like a sports team. By mentoring promising team members, supervisors can put them on a managerial track and guide them into leadership roles.

Contact Center 130

Contact Center Self Service Competitive Advantage Leadership 130

Comm100

MARCH 8, 2017

Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. She is an expert on customer-centric leadership, and an active tweeter. She is an expert on customer-centric leadership, and an active tweeter. Chelsea Krost.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Practice tactical listening and learning In recent years, Waystar has seen a high amount of growth, both organically and through acquisition, which has changed the leadership dynamics within the organization.

Sports 99

Sports Leadership Culture Sales 99

Beyond Philosophy

MAY 3, 2017

You don’t need to go out and stir up confrontation just for the sport of it. I often say that a customer experience culture must be embraced by the top leadership, and that is true. 8 Leadership Strategies from an Influencer. But you can ask tough questions and participate in discussion and debate.

Consulting 133

Consulting Sports Leadership Culture 133