Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. So, what should we expect in the nearest future?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. briansolis #leadership #innovation Click To Tweet. Quite frankly, what needs to happen now is a systemic change —@PattiPhillips10, CEO @WomenLeadersCS #leadership Click To Tweet. Patti Phillips, CEO.

Sports 160

Sports Leadership System Innovation 160

Oracle

MARCH 8, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The other thing that I would like to share about the importance of this topic, in women in tech in particular, is there is a known gender gap in technology.

Technology 97

Technology How To Sports Leadership 97

Experience Investigators by 360Connext

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. After listening to feedback and performance metrics, Carolyne and her leadership team were able to create shift bids based on performance, which allowed employees to have different shift options.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Optimove

MARCH 20, 2025

Sherwin Jarvand revealed how ComeOn Group leverages hyper-personalized CRM strategies to increase player engagement, revenue per user, and cross-sell success between sports betting and casino products. Optimizing CRM Teams for Success AI-driven marketing demands CRM teams that are agile, efficient, and structured for impact.

Connections 52

Connections Gamification Marketing CRM 52

Comm100

MARCH 8, 2017

His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. Chelsea Krost. ChelseaKrost.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. Avoid these leadership traps and share in the success with your team, other leaders, and your entire organization!

Leadership 77

Leadership Net Promoter Score Contact Center Effort Score 77

Calabrio

DECEMBER 10, 2020

Since then, we’ve experienced entire paradigm shifts in technologies, which in turn have fueled a complete and ongoing transformation of the contact center. Leadership Shifts from Taskmaster to Mentor. By mentoring promising team members, supervisors can put them on a managerial track and guide them into leadership roles.

Contact Center 130

Contact Center Self Service Competitive Advantage Leadership 130

AWS Machine Learning

NOVEMBER 14, 2024

By using advanced AI technology and Amazon Location Service , the trip planner lets users translate inspiration into personalized travel itineraries. In the Generative AI space, YC delivers thought leadership content to bridge the gap between technical possibilities and business objectives in the evolving digital landscape.

Travel 111

Travel Hotels Tools Innovation 111

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Conference 93

Customers That Stick

NOVEMBER 13, 2014

My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

Customer Experience 137

Customer Experience Self Service Contact Center Sports 137

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. Practice tactical listening and learning In recent years, Waystar has seen a high amount of growth, both organically and through acquisition, which has changed the leadership dynamics within the organization.

Sports 99

Sports Leadership Culture Sales 99

AWS Machine Learning

FEBRUARY 21, 2025

Rocket takes a complicated process and uses technology to make it simpler. Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. Applying for a mortgage can be complex and time-consuming.

Data 74

Data Company Effort Score Financial 74

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Customer Success 127

Customer Success Chief Customer Officer How To Sports 127

AWS Machine Learning

MARCH 14, 2024

By blending AI technologies like text-to-SQL, semantic search, and natural language generation, the assistant delivers informative, engaging responses. As the sports generative AI landscape evolves, it enables the creation of new content. Beyond sports, our methodology can be replicated across any industry.

Omni-Channel 130

Omni-Channel Sports Fashion Video 130

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 113

Sales Marketing Sports Customer Journeys 113

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Will you have senior leadership involved in your account? Can they provide insight and thought leadership on the operations and tech fronts to help you make decisions that will impact your members? Salesforce research says consumers like us belong to 4.3

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

AWS Machine Learning

SEPTEMBER 23, 2024

This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations. By focusing on three key personas—clients, client advocates, and business leaders or senior leadership—Rocket aims to create a solution that enhances experiences across the board.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Optimove

FEBRUARY 23, 2025

In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. Optimove Gamification: In 2024, we delivered AI-orchestrated gamification , a first to iGaming and Sports Betting operators.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

PK

APRIL 8, 2020

However, this uncertainty does not have to leave you or your leadership team stuck on pause. Sporting events, music events, or religious services? Scenarios can help leadership teams navigate uncertainty. Our economic outlook depends on how we change. public spaces? Going to see a doctor or dentist?

Leadership 52

Leadership Entertainment Automotive B2C 52

Steve DiGioia

SEPTEMBER 16, 2016

BF : Communication technology and societal attitudes continue to evolve at warp speed. Can you give me another example of how you’re using technology to improve the service you’re offering? So what is the main challenge you’re currently facing in your role and how are you addressing it? Click to find out how. Click To Tweet.

Industry 100

Industry Customer Experience Customer Journeys Sports 100

Horizon CX

OCTOBER 3, 2020

This doesn’t necessarily happen overnight and the vision for this must be set by leadership within the organization. Leadership must embrace, endorse, and actively support any movement toward instilling a customer-experience mindset among employees within an organization. Governance. Survey Deployments.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Survey 130

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Ultimately, non-technology focused moments throughout the customer journey will have the biggest impact on your brand’s ability to form relationships with customers.

Technology 54

Technology Brands Voice of Customer Communication 54

DCX

JANUARY 19, 2025

Each link offers a unique lens on how to approach your work with purpose, whether you’re focusing on innovation, leadership, or simply nailing the details. The technology was tested rigorously and reportedly “passed the Turing Test,” making it indistinguishable from human comprehension in real-time speech scenarios.

Travel 52

Travel Customer Centricity Culture Brands 52

ClearAction

MAY 2, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? Process = Lean enterprise, six sigma, supply chain.

Marketing 62

Marketing Sports Metrics Social Media 62

Comm100

MAY 1, 2018

While Millennials watched the rise of the internet, most members of Generation Z have been connected their whole lives, making them even more technologically savvy than their predecessors. They prefer hierarchical organizational structures, and may possess a command-and-control leadership style that is reminiscent of military operations.

Management 140

Management How To Groups Financial 140

AWS Machine Learning

FEBRUARY 18, 2025

She helps AWS customers to bring their big ideas to life and accelerate the adoption of emerging technologies. Hin Yee works closely with customer stakeholders to identify, shape and deliver impactful use cases leveraging Generative AI, AI/ML, Big Data, and Serverless technologies using agile methodologies.

Knowledge Base 70

Knowledge Base System Analysis Metrics 70

GetFeedback

JANUARY 6, 2020

A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Take a look at this chart from Forrester Research you’ll see a number of different roles represented in the purchase of a technology solution. .

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Experience Leadership for CX Enthusiasts & CCXP Exam : get a solid foundation in almost-automatic CX excellence.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

CSM Magazine

MAY 27, 2016

Each one is a sports legend who has excelled time and time again in their own competitive sports, providing lasting memories for their fans. They believe in technology and profits more than in their employees. In the world of commerce, we all tend to worship on the altar of price and technology. Based in Minneapolis/ST.

Customer Service 72

Customer Service Sports Advertising Retail 72

Bold360

AUGUST 5, 2020

With only 1 in 4 computer-related jobs held by women, they remain woefully under-represented in the technology industry, especially in leadership roles, but the diversity of experience and perspective that women bring to the field can serve as a catalyst for tech innovation and enhanced profitability. Women as Effective Multi-Taskers.

Innovation 52

Innovation Leadership Sports Consulting 52

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. Leverage Technology Partnerships: Collaborating with advanced CRM platforms provides the necessary technological backbone to support streaming orchestration.

Marketing 52

Marketing Customer Experience Sports CRM 52