Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

SurveySensum

JULY 14, 2020

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . Emilia D’Anzica – Customer Success Evangelist, Author, Speaker, Customer Success Influencer. Lead CX Analytics and Insights Manager at CenturyLink.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

Being a key contributor to consumer-centric organizations, he is also serving as the SVP of Global Customer Success at Talend. Customer Success can help B2B companies retain more profitable customers. With the grace of his roadmaps and critical strategies, Curtis makes sure companies can benefit from customer-centricity.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21