CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Customer Service 88

Customer Service Self Service Loyalty Programs Customer Service Training 88

CSM Magazine

JULY 5, 2024

Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs?

Loyalty Programs 52

Loyalty Programs Loyalty Measurement Brands 52

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 You can see the full list of winners here.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

NOVEMBER 6, 2024

Tools like customer relationship management (CRM) systems, mobile apps, and loyalty programs make it easier for franchises to serve customers better. Encouraging Repeat Visits with Loyalty Programs Loyalty programs are a great way to bring customers back and build loyalty.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

ShepHyken

JUNE 17, 2024

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

Customer Service 88

Customer Service Retail Competitive Advantage Loyalty 88

CSM Magazine

NOVEMBER 10, 2023

There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how? These programs not only aim to keep the dice rolling but also to decode the preferences of the diverse casino audience.

Loyalty Programs 52

Loyalty Programs Loyalty Travel Rewards Programs 52

CSM Magazine

NOVEMBER 27, 2024

Players can take advantage of regular promotions, tournaments, and a rewarding loyalty program that offers special perks for consistent play. Loyalty Program: Earn points with every wager and unlock exclusive rewards, faster withdrawals, and more. Does Pocket Pokies have a loyalty program?

Loyalty Programs 52

Loyalty Programs Banking Loyalty Video 52

CSM Magazine

OCTOBER 21, 2024

Loyalty Pays Off: Reward Your Customers Casinos are brilliant at keeping their players hooked with loyalty programs. A strong loyalty program doesn’t just bring people back – it makes them feel appreciated. You spend a little, you get a little back. It’s a win-win. Retailers, it’s time to level up.

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

AWS Machine Learning

NOVEMBER 26, 2023

You can recommend actions such as enrolling in loyalty programs, signing up for a newsletter or magazine, exploring a new category, downloading an app, and other actions that encourage conversion. Therefore, recommending the action Subscribe to Loyalty Program to User A has a high probability of increasing User A’s engagement.

Loyalty 92

Loyalty Brands Loyalty Programs Multi-Channel 92

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

CSM Magazine

DECEMBER 17, 2024

Seamless Loyalty Programs Loyalty programs can deliver massive customer retention benefits when personalized appropriately. Reverse ETL ensures loyalty platforms are synced with up-to-date data, automatically updating points balances and surfacing personalized rewards in real-time.

Data 52

Data e-support Customer Experience Apparel 52

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Ease of use. Personalization.

Customer Service 78

Customer Service Loyalty Programs Customer Retention Social Media 78

CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

Storyminers

AUGUST 21, 2018

If you want to reach an older generation, then a magazine geared toward that age group is a good choice. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Take Out Print Ads. Create an in-Store App. Does your store have an app?

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

CSM Magazine

JANUARY 24, 2025

Transparency isnt just a legal necessityits a foundation for fostering loyalty among your player base. Personalised Rewards and Loyalty Programs Players value platforms that recognise their loyalty. Tailored rewards keep them engaged while showing appreciation for continued play.

Customer Centricity 52

Customer Centricity e-support Loyalty Programs Multi-Channel 52

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Louis Magazine (St.

Customer Service 67

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 67

CSM Magazine

FEBRUARY 17, 2025

Players can take advantage of generous bonuses, including welcome offers and a loyalty program. The introduction of a flexible bonus system and a loyalty program helped attract a wider audience. A generous bonus system, including welcome offers and a loyalty program, makes gameplay more rewarding.

Loyalty Programs 52

Loyalty Programs e-support Competitive Advantage Banking 52

ShepHyken

JULY 15, 2024

In the current competitive marketplace, however, the key to sustainable growth and success lies in building brand loyalty through emotional connection, a connection between brand and customer that goes beyond promotional tactics. Customer loyalty programs are often marketing programs offering discounts and perks for repeat business.

Customer Service 85

Customer Service Return on Investment Loyalty Programs Employee Experience 85

CSM Magazine

MARCH 17, 2025

Loyalty program ideas: Offer exclusive discounts or early access to sales for repeat customers. Loyal customers are not only more likely to return, but they also tend to leave glowing reviews that positively impact NPS. You can engage and reward them while keeping costs under control.

NPS 52

NPS Self Service Net Promoter Score e-support 52

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.

Customer Service 66

Customer Service Loyalty Programs Loyalty Competitive Advantage 66

DCX

FEBRUARY 2, 2025

How It Works: Tap, Not Track: Shoppers log into the CVS Health app, connect to the store’s Wi-Fi, enable Bluetooth, and—if they’re part of the CVS loyalty program—unlock cabinets with a tap. CVS wants to eliminate that friction and make shopping smoother.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

CSM Magazine

NOVEMBER 18, 2024

Loyalty Programs: The implementation of a loyalty programme can serve to reward those players who demonstrate loyalty and, in so doing, encourage them to engage in repeat business. Security and Privacy: It is of the utmost importance to safeguard player data and guarantee the security of transactions.

e-support 52

e-support Chatbots Loyalty Programs Customer Service Representative 52

CSM Magazine

OCTOBER 15, 2024

” – Kate Zabriskie “The way to a customer’s heart is much more than a loyalty program. .” – Bill Gates Building a Customer-Centric Culture “Customers will never love a company until the employees love it first.” ” – Simon Sinek “The customer’s perception is your reality.”

Customer Experience 52

Customer Experience Loyalty Programs Advertising Culture 52

CSM Magazine

JANUARY 28, 2025

Promotions and loyalty programs add extra value, making the use of the platform more profitable. SpinFever Casino’s loyalty program offers up to 15% cashback every week, making it more profitable to use the platform. The loyalty program, including cashback up to 15%, offers additional benefits for active users.

Entertainment 52

Entertainment Loyalty Programs e-support Policies 52

CSM Magazine

MARCH 28, 2025

Proactive customer engagement, personalised offers and loyalty programs make customers feel appreciated and can encourage brand trust and loyalty which can be hard to come by, especially in industries that are saturated with many companies!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

Customer Service 65

Customer Service Loyalty Programs Loyalty Customer Service Training 65

CSM Magazine

JANUARY 21, 2025

Bonuses and loyalty programs A generous welcome package is available to new users, including cash bonuses and free spins. For active users there is a loyalty program with a progression of statuses. The bonus applies to the first four deposits, and the total amount can reach significant values.

Entertainment 52

Entertainment e-support Loyalty Programs Hospitality 52

CSM Magazine

MARCH 28, 2025

Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation. Empower Frontline Employees Give your staff the authority to solve problems without escalation, making the resolution process seamless.

Customer Service 52

Customer Service Self Service Effort Score Loyalty Programs 52

Storyminers

AUGUST 21, 2018

If you want to reach an older generation, then a magazine geared toward that age group is a good choice. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Take Out Print Ads. Create an in-Store App. Does your store have an app?

Social Media 100

Social Media Customer Experience How To Infographics 100

CSM Magazine

JULY 1, 2024

Building a Loyal Customer Base Long-term relationships are vital for business growth: Loyalty Programs : Implement loyalty programs that reward repeat customers with discounts and special offers. Learn and Improve : Use complaints as a learning opportunity to prevent similar issues in the future.

Automotive 52

Automotive Customer Service How To Loyalty Programs 52

CSM Magazine

OCTOBER 21, 2024

Offering loyalty programs, discounts, or personalized thank-you notes can go a long way in making your customers feel valued. Recognizing and rewarding your customers’ loyalty will not only improve their experience but also encourage repeat business.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

CSM Magazine

MARCH 28, 2025

The integration of real-time loyalty programs or decentralized feedback tools opened the door for customer service platforms to build on Solana. Solana reached its price peak of over $250 during the early weeks of 2025 and then dropped to around $140 by the end of March due to the popularity of scalable apps.

Customer Service 52

Customer Service e-support CRM Case Study 52

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. Magazine) If your customer experience leaves consumers feeling underwhelmed, or if your customer lifetime value (CLV) is low, it’s time to make a change. That’s a rhetorical question. Who doesn’t?

Customer Service 10

Customer Service Retail Metrics Loyalty Programs 10

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

CSM Magazine

MARCH 14, 2022

Starbucks has increased efficiency without sacrificing product quality with its loyalty program. The loyalty program offers in-store pickups and membership discounts that encourage visitors to come again.

Customer Centricity 98

Customer Centricity Examples Company Loyalty Programs 98