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Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty

C3Centricity

The company has a 365-day return policy and is known for going above and beyond for customers, such as when a customer service representative sent flowers to a customer who had lost her mother. Offer a Loyalty Program Loyalty programs reward and encourage repeat business, creating a tangible incentive for ongoing patronage.

Loyalty 260
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New Report Reveals How to Build Customer Confidence in 2015

Experience Investigators by 360Connext

Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. 5. ” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. Starbucks ranked well above others in terms of being a “great loyalty program.”

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What is More Important: A Good Product or a Good After-Sales Service?

GetFeedback

Customers frequently get rejected after making a complaint due to incredibly strict and narrow warranty policies. One of the reasons why Apple remains the best option for a large number of customers all around the world is precisely their warranty policy, included in the official Apple Care support system.

Sales 277
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Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Unable to do that due to the aforementioned company policy (and with no other potential trips on the horizon), my friend lost his accrued points (and a future flight to Europe). Now, this happens all the time; that is the part of the formula for points-based loyalty programs.

Airlines 190
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Customer Sentiment: How to Measure and Improve It

InMoment XI

Offer Loyalty Programs and Incentives As you continue to address and resolve customer pain points, consider building positive customer sentiment by offering a reward or loyalty program for repeat customers. The insights you gain can also inform future improvements in product or service quality.

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Do Customer Experience Policies Empower Growth?

ClearAction

Do Customer Experience Policies Empower Growth? Do your policies set free your customers and your employees? Policies are designed to protect, but sometimes they disintegrate — rather than protect — customer relationships. Southwest mirrors these high-trust customer policies with equally trustful employee policies.

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Growth vs. Customer Experience: A Dilemma?

ECXO

Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. Example Action: Launch a tiered loyalty program with escalating benefits to encourage repeat purchases and referrals. Its policies, such as free shipping and a 365-day return window, remove common friction points for customers.