Steve DiGioia

NOVEMBER 2, 2015

Is it low prices, a continual stream of coupons, loyalty programs, or late night operating hours? What about a simple return policy ; a policy where the customer is not forced to espouse the failed merits of the product in order to justify returning the item? But what is it that keeps them coming back?

How To 100

How To Loyalty Programs Policies Loyalty 100

ECXO

JANUARY 21, 2025

They offered a 90-day return policy, no questions asked. NovaTech seized Apexs market share by offering better support and customer-friendly policies. Claras disappointment with Apex stemmed from feeling undervalued despite years of loyalty. Customers flocked to NovaTech in droves, lured by their superior customer experience.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Oracle

FEBRUARY 13, 2019

And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. As retailers big and small reimagine their loyalty programs to meet evolving customer expectations, the experts weigh in on the loyalty trends they believe will be hot in 2019, as reported in Oracle’s 2019 Loyalty Predictions Report.

Trends 95

Trends Loyalty Loyalty Programs Retail 95

InMoment XI

JANUARY 17, 2024

It encompasses the entire customer journey — through processes, policies, and people. Loyalty program engagement: The level of engagement guests have with your loyalty program will also help you look into repeat bookings, member satisfaction, and redemption patterns in order to gauge overall loyalty and guest satisfaction.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Retently

MARCH 11, 2025

Whether its fixing inaccurate product listings, streamlining return policies, or enhancing customer support training, every adjustment is made with the goal of creating a better, smoother experience for the customer. Post-purchase confusion Do customers struggle to track orders, understand return policies, or contact support?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

BirdEye

APRIL 28, 2023

Content marketing A lot of consumers prefer to conduct their own research before buying an insurance policy. So, if somebody is searching for a specific policy or looking for an insurance agency nearby, you can target them and capture those potential leads too. Paid ads also let you target specific keywords and search intent.

Insurance 98

Insurance Strategy Marketing Social Media 98

Totango

JULY 1, 2022

Customer loyalty weighs more heavily on revenue: where the loss of a B2C SaaS customer may be offset by the acquisition of other customers of equal value, the loss of a single major B2B customer may significantly impact a company’s revenue. Use KPIs like Net Promoter Score to establish goals for your loyalty program.

B2B 114

B2B Loyalty Net Promoter Score B2C 114

Optimove

DECEMBER 31, 2024

Loyalty Program ROI : 85% of engaged customers participate in loyalty programs, driving recurring revenue and a 25% improvement in retention rates. Gamification in Engagement : Gamified loyalty programs and campaigns boost user participation and drive a 40% increase in repeat purchases.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Comm100

JUNE 13, 2018

Loosen Up on Your Return and Exchange Policies. Give your customers peace of mind by enacting liberal return policies. There are many ways that your e-commerce business could make return policies more appealing for the holiday season. For e-commerce businesses, facilitating exchanges marks another big win. Encourage Research.

Tips 168

Tips Self Service e-support Social Media 168

Lumoa

JUNE 26, 2023

You can build engagement by hosting social media contests, creating an in-store loyalty program, or simply asking customers to like their favorite posts from your brand. Agents could easily maintain user data and sell policies through a single platform. Happy agents, happier customers, and a sharp rise in policy business.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 98

Loyalty Programs Ecommerce Advertising Loyalty 98

Talkdesk

DECEMBER 18, 2020

For brands with high-end items, consider a policy that implements a personal touchpoint from one of your customer care representatives shortly after the sale. This helps offset buyer’s remorse in the days following a high ticket purchase and helps build long-term loyalty.

Retail 106

Retail Apparel Data Ecommerce 106

ShepHyken

SEPTEMBER 8, 2024

The point is that an easy and friction-free return policy can be one of your best marketing strategies. Top 5 Ways to Future-Proof Your Loyalty Program by Sara Galloway (The Wise Marketer) Imagine a world where prioritizing customer loyalty is even more relevant tomorrow than it is today.

Customer Service 84

Customer Service Self Service Loyalty Programs Customer Service Training 84

CX Journey

OCTOBER 24, 2018

Be upfront about your policies and the attention to detail you offer to make sure your customers are happy. Start a Loyalty Program Loyal customers are five times as likely to buy from you again and more likely to forgive an error on your part. Building loyalty takes time and commitment.

Omni-Channel 237

Omni-Channel Customer Experience Social Media How To 237

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ShepHyken

APRIL 16, 2019

Empower your employees to come up with ideas for improvement and to deliver the best level of customer service they can, even if that means deviating from established policies. Loyalty programs and rewards points may help with customer loyalty, but they’re too easy for competitors to copy.

Loyalty 101

Loyalty Loyalty Programs Culture Leadership 101

BirdEye

JULY 14, 2023

Platform penalties: Online platforms, including giants like Amazon and Google , have strict policies against incentivized reviews. Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. What should you avoid when incentivizing reviews?

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

Pointillist

JUNE 15, 2018

Build Effective Loyalty Programs. Customer loyalty programs are proven to have a powerful impact on customer retention. As per recent research by the International Institute for Analytics (illustration below), customer retention is the top priority and objective of most customer loyalty programs.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Strategies to Keep Customers Coming Back Let’s explore how to create winning loyalty programs and get the most out of email and SMS marketing to achieve these goals: 1.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Experience Investigators by 360Connext

MAY 4, 2015

You have loyalty programs, a no-questions-asked refund policy, customer satisfaction surveys, and perhaps even greeters. What opportunities are companies missing by defining the customer experience within the periphery of your store? Customers in your store are given your utmost attention.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

Zeisler Consulting

OCTOBER 13, 2021

What’s worse, I remember when they instituted the policy, they tried to sell it as a relief of hassle: ‘To make it easier for you to redeem your military discount…’ or somesuch, went the description. What a huge mistake and self-goal from a CX perspective.

Loyalty Programs 93

Loyalty Programs Retail Policies System 93

ProProfs Chat

DECEMBER 4, 2020

Create Better Customer Loyalty Programs. A brainstorming session between customer service and marketing teams can solve a lot of marketing challenges, one of them being how to promote a loyalty program among customers. You definitely want to create a loyalty program that customers eagerly want to join.

Strategy 98

Strategy Customer Service Marketing Social Media 98

Beyond Philosophy

JUNE 21, 2015

The new policy at Virgin allows new parents one year of fully paid leave following the birth or adoption of a child. However, their new parental leave policy represents something deeper than giving new parents time to adjust to their new role. However, the separate area strategy is not the direct path to success for either.

Employee Experience 60

Employee Experience Customer Experience Loyalty Programs Policies 60

CSM Magazine

SEPTEMBER 26, 2024

Business owners should also consider creating a user-friendly return policy that is easy to find and understand, showcasing the brand’s commitment to customer satisfaction. The policy should use straightforward language, avoiding legal jargon that can confuse customers.

Customer Satisfaction 52

Customer Satisfaction Strategy Loyalty Programs Policies 52

Zeisler Consulting

NOVEMBER 30, 2020

Over the course of two months and four separate interactions, we spent upwards of six hours on the phone or in a chat with agents; some credit card people, some ‘points’ people (a lot of folks don’t know that in many instances, the loyalty program isn’t run by the same company with whom you have loyalty).

Hotels 93

Hotels Loyalty Programs Retail Course 93

CSM Magazine

JANUARY 24, 2025

Transparent Terms and Conditions Policies Clear policies build trust with players. Updating these policies regularly shows commitment to fairness and compliance with evolving regulations. Transparency isnt just a legal necessityits a foundation for fostering loyalty among your player base.

Customer Centricity 52

Customer Centricity e-support Loyalty Programs Multi-Channel 52

Service Untitled

APRIL 21, 2014

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Technology, however and the busy retail world of the Internet brings more competition, more inventory, convenience, and cheaper prices.

Loyalty 83

Loyalty Effort Score Retail Loyalty Programs 83

CSM Magazine

OCTOBER 21, 2024

No one wants to be hit with hidden fees or confusing return policies. Loyalty Pays Off: Reward Your Customers Casinos are brilliant at keeping their players hooked with loyalty programs. A strong loyalty program doesn’t just bring people back – it makes them feel appreciated. Offer a deal?

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

ProProfs Chat

APRIL 30, 2020

TaskRabbit also circulated an update of their cancellation fee policy changes to its customers. Create New Reward and Loyalty Programs to Keep Your Customers Engaged. Takeaway: Creating innovative and more lucrative reward and loyalty programs makes your customers feel valued and can spark a positive word-of-mouth v chain.

Engagement 85

Engagement How To Loyalty Programs Social Media 85

Oracle

MARCH 18, 2019

Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Successful programs pave the way to increased sales and can drive market share. In addition, today’s business models for loyalty programs can be both affordable and sustainable. Be transparent.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Ecrion

JUNE 18, 2020

Your return policy, for instance, may not cover items that have been used after they were received. Incorporate a Loyalty Program. Loyalty programs will give them a feeling of exclusivity, leading to more repeat sales. But, you can avoid any potential complications by being as honest as possible from the beginning.

Loyalty Programs 75

Loyalty Programs Sales Loyalty Customers 75

ClearAction

MAY 29, 2016

Success programs, digital marketing, and loyalty programs are appreciated, but viewed either as table-stakes in certain industries or as convenient perks. Value-enhancing occurs through policies and processes of Operations and support functions such as IT, Finance, Facilities, HR, Quality, and so forth.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

CSM Magazine

JANUARY 25, 2020

If you want to take out product liability insurance, then Hiscox have plenty of policies available that you can customise to meet your needs. Have a Loyalty Program. Another thing that you can do is establish a loyalty program. Set some Goals.

Loyalty Programs 52

Loyalty Programs Social Media Insurance Financial 52

CSM Magazine

FEBRUARY 17, 2025

Players can take advantage of generous bonuses, including welcome offers and a loyalty program. The introduction of a flexible bonus system and a loyalty program helped attract a wider audience. All transactions are encrypted, and a strict privacy policy governs data handling.

Loyalty Programs 52

Loyalty Programs e-support Competitive Advantage Banking 52

Maz Iqbal

DECEMBER 10, 2014

In the early 2000s Tesco was much lauded my many: the customer-centricity gurus, the 1:1 marketing gurus, the data mining and predictive analytics players, and customer loyalty program vendors.

Customer Centricity 110

Customer Centricity Case Study Government Retail 110

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. It’s also worth mentioning that points banks can be used in non-points based loyalty programs.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

ERDM

APRIL 4, 2019

Canned responses by consumer service or sales, “spray and pray” emails, and hard-to-navigate policies, are all value killers that should be avoided at all costs. If you are going to roll out programs that are intended to reward consumers, don’t make it difficult for them to achieve the rewards.

Engagement 53

Engagement Marketing Policies Loyalty Programs 53