InMoment XI

FEBRUARY 9, 2011

Survey results that are presented as “average scores” can easily miss the mark. Presenting metrics that everyone can understand and act on is a critical component of any Customer Satisfaction / Customer Loyalty program, and it need not be very difficult. What does an average satisfaction score of 7.78 really mean?

Loyalty Programs 150

Loyalty Programs Customer Satisfaction Metrics Loyalty 150

InMoment XI

FEBRUARY 9, 2011

Survey results that are presented as “average scores” can easily miss the mark. Presenting metrics that everyone can understand and act on is a critical component of any Customer Satisfaction / Customer Loyalty program, and it need not be very difficult. What does an average satisfaction score of 7.78 really mean?

Loyalty Programs 150

Loyalty Programs Customer Satisfaction Metrics Loyalty 150

InMoment XI

FEBRUARY 9, 2011

Survey results that are presented as “average scores” can easily miss the mark. Presenting metrics that everyone can understand and act on is a critical component of any Customer Satisfaction / Customer Loyalty program, and it need not be very difficult. What does an average satisfaction score of 7.78 really mean?

Loyalty Programs 150

Loyalty Programs Customer Satisfaction Metrics Loyalty 150

Oracle

APRIL 6, 2021

Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market. Here are some tips for grocery retailers planning to launch or revamp their loyalty programs this year. Digitize your program. Consider a tier-based program structure.

Loyalty Programs 71

Loyalty Programs Retail Loyalty Rewards Programs 71

Experience Investigators by 360Connext

JANUARY 7, 2025

My client had just returned from a presentation to her executive committee. Related resource : Customer Journey Mapping Examples: 4 Use Cases to Inform Your CX Strategy. Customer Journey Mapping Examples: 4 Use Cases to Inform Your CX Strategy Are Customer Journey Maps Really Necessary?

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

InMoment XI

MAY 14, 2022

Instead, it has deliberately positioned itself as a center for wellness, from its on-site illness-prevention services to its comprehensive loyalty program (aptly named wellness+ ) to its online and in-store imagery and messaging focused on healthy families and happy lives. Remember the Tiffany example?

Brands 370

Brands Retail Loyalty Competitive Advantage 370

Retently

MARCH 11, 2025

Monthly presentations for leadership , highlighting CX-driven improvements and business impact. Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. The solution?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. For instance, airline miles can widely be exchanged out of hotel programs.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

InMoment XI

OCTOBER 23, 2024

Your bank can present itself as a reliable option by demonstrating a commitment to making their customer journey smooth and personalized. Introduce loyalty programs to reward long-term customers for their continued use of your banking services. It is a proven way of retaining customers.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025. Customer singular.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Oracle

JUNE 10, 2019

If a one-size-fits-all formula of a successful marketing strategy existed, then a loyalty program would be one of the most important variables in it. Customers want to feel special, and loyalty programs give them the sought-after sense of exclusive treatment and engagement. Common types of loyalty programs.

Loyalty Programs 49

Loyalty Programs Loyalty Entertainment Touchpoint 49

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Customer Bliss

NOVEMBER 23, 2018

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty. How do you serve customers in a way that’s conducive to the present and future, while also integrating the human-element?

Employee Experience 143

Employee Experience Chief Customer Officer Loyalty Programs Loyalty 143

PK

DECEMBER 21, 2020

Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices like […]. The post The engineered experience: Loyalty for technology consumer goods appeared first on PK.

Loyalty 98

Loyalty Consumers Technology Loyalty Programs 98

Customer Bliss

DECEMBER 20, 2018

It’s essential to your business to hire people with empathy, those who have the capacity to care and adjust to the situation presented. Dan has an MBA from Harvard Business School and a BA from the Plan II Honors Program from the University of Texas at Austin. POWER MOMENTS CAN INCLUDE SPONTANEITY. He lives in Durham, NC.

Customer Experience 147

Customer Experience Chief Customer Officer Loyalty Programs Loyalty 147

Currency Alliance

NOVEMBER 29, 2017

As consumers grow more empowered, with more control and choice than they’ve ever had before, their loyalty to a brand and preference for concentrating their purchasing power becomes even more crucial to merchants. A more useful loyalty program for the customer is one that offers them a loyalty currency that they desire.

Loyalty Programs 40

Loyalty Programs Loyalty Retail Consumers 40

Customer Bliss

SEPTEMBER 13, 2018

Kathy has mapped three different journeys to better understand how customer onboarding, win-back strategies, and loyalty programs impact the business and the customer’s journey. Journey mapping also helped Kathy and her team develop a loyalty program for the devoted customers.

Customer Journeys 178

Customer Journeys Leadership Tools Customer Retention 178

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

InMoment XI

FEBRUARY 7, 2024

Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business. This shift in feedback channels presents both an opportunity and a challenge for hotels. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues.

Hotels 195

Hotels Guest Experience Travel Social Media 195

CSM Magazine

JANUARY 28, 2025

Promotions and loyalty programs add extra value, making the use of the platform more profitable. Live formats with professional presenters are especially in demand due to the effect of presence and dynamic process. The loyalty program, including cashback up to 15%, offers additional benefits for active users.

Entertainment 52

Entertainment Loyalty Programs e-support Policies 52

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. A world-beating program in travel. Velocity: a leader in modern loyalty.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Grade.us

MAY 9, 2017

There are plenty of ways to offer value to customers beyond the sale of products or services, but one of the most popular methods that business owners use is the loyalty program. The average American household is enrolled in 29 loyalty programs as of 2015 , according to a census by Colloquy. Win-win situation.

Loyalty Programs 38

Loyalty Programs Loyalty System Rewards Programs 38

Optimove

MARCH 13, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The data confirms growing engagement at every stage of the NFL season, presenting a huge opportunity for operators to capture and retain this expanding audience strategically.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

CSM Magazine

JANUARY 21, 2025

For example, NetEnt attracts users with its attention to detail, while Evolution Gaming is famous for the high quality of its broadcasts and the professionalism of its presenters. Bonuses and loyalty programs A generous welcome package is available to new users, including cash bonuses and free spins.

Entertainment 52

Entertainment e-support Loyalty Programs Hospitality 52

Customer Bliss

JUNE 6, 2017

As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. Prior to joining Peloton, Brad led strategy and global operations for Starwood Preferred Guest (SPG), Starwood Hotels’ award-winning loyalty program with over 21.

Hotels 149

Hotels Social Media Consulting Loyalty Programs 149

ShepHyken

FEBRUARY 14, 2017

Anybody at Adobe can make a suggestion, have it presented to a peer review board, and fast track their ideas into reality. Take for example, loyalty programs. In addition to your own loyalty program, your customers may also be subscribers in all of your competitors’ loyalty programs, thus defeating the purpose of your program.

Loyalty Programs 87

Loyalty Programs Loyalty Innovation Customer Expectations 87

AWS Machine Learning

APRIL 1, 2025

After submitting, youll be presented with one or more findings. You can use the test playground and input sample questions and answers that represent real user interactions with your LLM. Choose the guardrail you created, then choose Submit to evaluate how your policy handles these exchanges.

Policies 121

Policies Guidelines e-support System 121

Optimove

JUNE 22, 2023

with a redeemable discount code on the new product range, or a QR code to present at the till for a discount on the jeans the customer left in their online shopping cart last week. ” Loyalty programs : Geofencing can be used to reward customers who frequently visit specific locations.

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

Think Customers

JANUARY 17, 2025

Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer.

Report 52

Report Data Retail Social Media 52

BirdEye

APRIL 28, 2023

YouTube and TikTok also present a valuable opportunity to educate your audience about insurance, thanks to the increased popularity of ‘how to’ videos. Loyalty program Client churn is an ongoing issue for the insurance industry. Loyalty program Client churn is an ongoing issue for the insurance industry.

Insurance 98

Insurance Strategy Marketing Social Media 98

Customer Bliss

MAY 10, 2018

When Amy joined USA Today, she led the company’s first subscriber loyalty program, a program designed to provide added value to your subscription through events, experiences, extra content, and deals. Going Digital and Putting Customers First. It showed that CX adds value to the business.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Alida

MARCH 27, 2018

Michael also revealed that MO’s new loyalty program, Fans of MO , was co-created with the viewpoints of the company’s most loyal customers. To watch past presentations or register for upcoming events, visit the CX and the City Asia Pacific Hub.

Brands 124

Brands Hotels Rewards Programs Insurance 124

BlueOcean

JANUARY 31, 2023

In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customer service for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.

Contact Center 156

Contact Center Employee Engagement Insurance Call Center 156

BirdEye

DECEMBER 27, 2024

Creating an authentic review-generation culture requires strategic and thoughtful approaches that don’t feel forced or transactional. Follow up meaningfully after private customer feedback before requesting public reviews. Design email sequences that prioritize guest satisfaction before mentioning reviews.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52