Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Omnichannel Loyalty Programs: Reward players for activity across all channels, whether placing bets online or in physical betting shops. Data is highlighted as the cornerstone of competitive advantage.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Thematic

APRIL 1, 2025

" Helpdesk, live chat, phone support, online documentation Customer surveys indicate frustration due to long wait times and unresolved issues Loyalty "Why should I continue to choose you?" A strong customer insights strategy clearly turns feedback into actions on your product roadmap.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

BirdEye

DECEMBER 28, 2024

Consider implementing a loyalty program integrated with your reservation system. Implement automatic confirmation and reminder systems through email and SMS with options for easy modification or cancellation of reservations online. Include special request options for celebrations or dietary requirements.

Tips 97

Tips Social Media Chatbots System 97

DCX

DECEMBER 29, 2024

Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook. For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

Customer Service 14

Customer Service Loyalty Programs Social Media Culture 14

DCX

DECEMBER 1, 2024

Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. In a world of sameness, standing out requires effort, but the rewards are significant.

Fashion 52

Fashion Culture Trends Connections 52

DCX

FEBRUARY 2, 2025

How It Works: Tap, Not Track: Shoppers log into the CVS Health app, connect to the store’s Wi-Fi, enable Bluetooth, and—if they’re part of the CVS loyalty program—unlock cabinets with a tap. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Optimove

OCTOBER 3, 2023

Player loyalty is the holy grail in iGaming, the secret sauce that guarantees the long-term success of iGaming operators. Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more.

Report 52

Report Loyalty Loyalty Programs Marketing 52

Happy or Not

JANUARY 3, 2022

A glimpse of our future roadmap. For example, retailers are using a wide number of systems to follow transaction data, traffic hours, customer insights, loyalty programs, online shopping information or location-based technology. .

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Creating Customer Loyalty. But the true purpose of every support team venture is to create customer loyalty. by Ryan Levesque.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Bold360

MAY 5, 2020

Use the opportunity you have right now to set up your roadmap and playbook. Do you have a loyalty program? (If Adrian Brady-Cesana. How to come out of COVID-19 leaner, meaner, and way more efficient. Here’s your priority list. Number one, customer journey maps. Go from the top to the bottom of the funnel.

Customer Journeys 87

Customer Journeys Loyalty Programs Roadmap Exercises 87

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Customer Loyalty/Retention/Churn This considers how many customers come back and stay regular customers and how many stop using your company’s products or services over a certain period.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

DCX

JANUARY 21, 2025

” If your organization’s top goal is to boost retention, maybe you should focus on a loyalty program or improved onboarding. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Ask yourself: “Does this align with the company’s biggest priorities?”

How To 52

How To Effort Score Self Service Leadership 52

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? Develop a data roadmap and stick to it. A good approach is to develop a data roadmap and stick to it. Think again. That was the old school way of doing things.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

PK

JULY 15, 2019

2 Loyalty = Outcome; Member Experience > “Loyalty Program”. Many organizations still orient toward customer loyalty within a fairly restricted traditional loyalty program mental model, which produces a narrow focus on the potential solutions for achieving customer loyalty.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

CustomerSuccessBox

SEPTEMBER 20, 2021

The top articles on Zendesk are: 11 customer loyalty program examples that work. Building a product roadmap and why Customer Success input is important. The content is really helpful because it’s easy to read and actionable. Why customer success is your golden ticket to business success. The Success League. Recommnded Read.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

Oracle

OCTOBER 10, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Financial services technology isn’t just helping brands gather better data about customers.

Financial 50

Financial Trends Technology Banking 50

SurveySensum

DECEMBER 22, 2022

Launch a customer loyalty program. They give you ideas for your product roadmap. . Launch a customer loyalty program . Launch a customer loyalty program and give vouchers, offers, discounts, or loyalty points to appreciate them for being loyal customers and for motivating them to be part of premier customers. .

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Create meaningful loyalty programs with exclusive promotions or discounts to reward and appreciate loyal customers.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement. Average spend: How does customer loyalty impact revenue? Customer Lifetime Value (CLV): Do promoters spend more and stay longer?

NPS 52

NPS Net Promoter Score Strategy How To 52

Retently

OCTOBER 1, 2018

To better visualize it, think of it as a roadmap of the full customer experience. Brand Loyalty – If the product/service experience was positive and the customer is satisfied with your brand, they will likely start becoming loyal and promoting your business. What Is a Customer Journey Map?

Customer Journeys 91

Customer Journeys Touchpoint CEM Social Media 91

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

CSM Magazine

SEPTEMBER 19, 2024

From exploring online ordering systems to launching a loyalty program and enhancing your sales through exceptional customer service, the opportunities are endless. Here are 10 practical strategies to boost your business operations: Refine Your Business Plan: Think of your restaurant’s business plan as a flexible roadmap.

Customer Experience 52

Customer Experience Customer Satisfaction Exceptional Customer Service Loyalty Programs 52

OpinionLab

MARCH 12, 2015

Perhaps you’ve asked them to provide their income level or the purpose of their visit; maybe you are interested in identifying their persona or status level in your loyalty program. If you’re not currently deploying a VOC technology, you should consider putting that on your roadmap for 2015. Final Thoughts.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

SurveySensum

DECEMBER 21, 2023

It’s like having a roadmap to enhance their products or services. For instance, think about how Starbucks employs its loyalty program. The Starbucks loyalty program isn’t just about collecting points and creating brand ambassadors. Instead, it’s an opportunity to learn and grow.

Social Media 52

Social Media Strategy How To Loyalty Programs 52

DCX

JULY 2, 2024

The Completion Compulsion Loyalty Program Reinvention: Harness the human drive for completion in your loyalty initiatives. Design programs with visible progress markers and tantalizing "near-win" states to drive sustained engagement. This could revolutionize how customers interact with your brand over time.

Customer Journeys 52

Customer Journeys Touchpoint Loyalty Programs Exercises 52

SurveySparrow

JANUARY 14, 2020

In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. You need to find them and draft a loyalty program that will incentivize them to spread the word about you and stay longer. 6 Create a roadmap for the future. Heard of the Pareto Principle?

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

Thematic

JUNE 4, 2024

Consider touchpoints like onboarding, renewals, loyalty programs, etc., Analytics provides the roadmap, but true transformation requires intent. Understanding different customer journeys helps identify where the points of friction are slowing them down or causing annoyance. Prioritize these areas for immediate focus.

Customer Experience 62

Customer Experience Customer Journeys Effort Score Multi-Channel 62

Responsetek

MAY 3, 2018

This is called an Omnichannel Listening Strategy and it gives you a strategic roadmap for where you should apply your investment to make the highest returns. By doing so, you will learn what experiences are most critical for you to change first in your omnichannel implementation path. Vice President Sales, ResponseTek.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

ProProfs Chat

DECEMBER 17, 2021

Customer Loyalty and Retention . Product Roadmap . Related Read: How To Build A Customer Loyalty Program. The tool allows you to stay on track with their product roadmap. Helps Build Effective Product Roadmap. Customer Retargeting. Source: Instabug.

Tools 52

Tools Feedback Roadmap Survey 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Hospitality operators A regional restaurant chain could implement the survey on their website and as part of their loyalty program signup. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Key Actions for Customer Experience Visioning & Roadmapping: Data + Technology Enablement Experience Strategy + Delivery Service Design + Training Plan 4.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Key Actions for Customer Experience Visioning & Roadmapping: Data + Technology Enablement Experience Strategy + Delivery Service Design + Training Plan 4.

Roadmap 52

Roadmap Customer relationships Brands e-support 52