CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Visitors want to feel that they’re talking with someone real, even on social media. Align Your Brand Values.

Social Media 93

Social Media Customer Service Tips CRM 93

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData. It’s simple.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

OCTOBER 23, 2024

Introduce loyalty programs to reward long-term customers for their continued use of your banking services. By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat.

Banking 195

Banking Customer Experience Effort Score Financial 195

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

Blake Morgan

NOVEMBER 12, 2024

Known for its creative marketing and diverse menu offerings, the brand has doubled down on a “creativity mindset” to drive both product innovation and customer loyalty—even as inflation impacts the industry. Don’t miss Ryan’s insider tips for staying ahead in a competitive market— tune in now !

Strategy 64

Strategy Marketing Customer Experience Social Media 64

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Comm100

JUNE 13, 2018

Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Other specific marketing actions to consider are email campaigns, social media publications, in-app push notifications, and paid advertisements. Manage Your Social Media. Ready to put on your holiday best?

Tips 168

Tips Self Service e-support Social Media 168

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Help.com

MARCH 14, 2016

We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Customer loyalty programs are a great way to produce long-lasting relationships with customers. Be active on social media. Think about what that means for your brand. Why aren’t they happy?

Customer Engagement 114

Customer Engagement Engagement Tips Social Media 114

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

ShepHyken

APRIL 26, 2021

How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles. Street Fight) Here’s how five brands have navigated the changes and adapted their loyalty programs to meet new consumer demands. How to Provide Great Customer Service on Social Media by Atlanta Small Business Network.

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Loyalty Programs.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

Optimove

DECEMBER 11, 2024

Five essential tips for enhancing current customer loyalty include using historical data, giving your existing customers VIP treatment, increasing conversions, being emotional, and being attentive. a discount on their first purchase or enrollment in a loyalty program).

e-support 52

e-support Loyalty Programs Social Media Loyalty 52

BirdEye

FEBRUARY 19, 2021

In this guide, we’ll go through 5 tips that can help your restaurant navigate the new digital landscape and delight customers. Here are a few tips for restaurants looking to get started. . 72% of customers said they were spending more time on social media since the beginning of the pandemic. Restaurants need to adapt.

Tips 93

Tips Loyalty Programs Rewards Programs Social Media 93

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Well-integrated security systems don’t just catch shoplifters – they build confidence.

Retail 52

Retail Engagement Customer Experience Tips 52

Lumoa

AUGUST 25, 2020

The remaining 40% can be used for lead acquisition through SEO, advertising, social media, and other methods popular in your industry. Actionable Tips To Get More Out Of Your Marketing Budget As previously mentioned, most companies (except very early startups) will benefit from a mix of customer acquisition and retention strategies.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195

Thematic

OCTOBER 30, 2024

What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today! Collect customer feedback through various channels Use surveys, interviews, social media, and other methods to gather comprehensive qualitative feedback from your customers.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Totango

AUGUST 11, 2022

Then, we’ll consider why digital client relationships are so crucial for SaaS businesses and offer 14 tips you can quickly implement to help you build these digital relationships. Social media posts. Implement Loyalty and Referral Programs. Two ways to do this are through loyalty and referral programs.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

Retently

OCTOBER 23, 2024

Here are some tips to enhance the navigation experience: Simplify Site Layout: Use clear menus, concise language, organized product categories, and easy-to-use filters to make browsing intuitive. Enable Social Sign-Ons : Let customers register using Google or Facebook for a quicker sign-up process.

Ecommerce 109

Ecommerce Survey Retail NPS 109

CSM Magazine

MARCH 28, 2025

If your ultimate goal is to enhance the customer experience while fostering business growth, here are 25 practical tips to help you deliver consistently excellent customer service. Be Available Across Channels Ensure customers can reach you on their preferred platform, whether its email, phone, live chat, or social media.

Customer Service 52

Customer Service Self Service Effort Score Loyalty Programs 52

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

delighted

OCTOBER 22, 2024

Awareness Customers can become aware of your brand in a variety of ways, including word-of-mouth referrals, search engine results, paid advertising, or influencer endorsements on social media – in fact, an estimated 106.8 million people shopped on social media alone last year. Loyalty programs are a great place to start.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. Successful restaurant owners recognize that different platforms attract different audiences.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Comm100

FEBRUARY 10, 2022

Glossier’s customer service department responds to buyer messages and comments on social media. Customer data comes through various channels—email, website, social media, and sales calls. An average buyer has access to multiple brand touchpoints in their journey—social media, email, live chat.

Self Service 130

Self Service Customer Service Strategy How To 130

Optimove

FEBRUARY 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 12 Customer Retention Strategies Here are the twelve best customer retention strategies for keeping holiday shoppers engaged long after the holiday decorations come down: #1.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Sephora launched a members-only social platform , which encourages shoppers to share beauty tips and advice, and to comment about any new products bought, not just those from their stores.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

ShepHyken

MAY 28, 2018

Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. This starts with a tip that many companies forget.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. However, customers today interact with brands across multiple channels, including SMS, in-app messaging, social media, and direct mail.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

BirdEye

DECEMBER 30, 2024

Notably, AI adoption has already yielded significant benefits, including a 40% increase in loyalty program adoption and a 50% improvement in collections and recovery. This includes giving them tips and tricks, notifying them of what’s coming, and telling them what they must look forward to in the loan process.”

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

ShepHyken

DECEMBER 30, 2019

Using Social Media to Connect with Your Most Loyal Customers by Michael A. Harvard Business Review) More and more companies have loyalty programs — and for good reason. Create a better experience for them on social media. ITProPortal) Tips for brands looking to embrace AI-driven customer service.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ProProfs Chat

APRIL 24, 2020

That’s why we aim to explore customer service psychology in detail and different tips that can help you create a better support experience. The Essence of Impeccable Customer Support: Top 15 Customer Service Psychology Tips. To collect feedback, you can: Track social media pages for comments and reactions.

Tips 82

Tips Customer Service Social Media Chatbots 82

InteractionMetrics

MARCH 27, 2025

Use the tips below to create a smooth onboarding experience for every customer. New users get clear, friendly prompts and helpful tips as they navigate the platform, ensuring they never feel overwhelmed or lost during their first interactions. Theres tons of room for creativity when you offer a loyalty program.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Your tip: Offer a seamless and trustworthy experience for customers. How to market a furniture store?

Trends 59

Trends Tips Tools Marketing 59

BirdEye

NOVEMBER 30, 2023

Understand what makes them work and what issues customers have with them, analyze their reviews and ratings, and monitor their marketing campaigns on social media. This makes it critical for travel agencies to build a strong presence on social media and influence potential clients to choose them.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

DECEMBER 8, 2023

We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. 6 tips 5 tips on how to start a carpet cleaning business Rebranding? Leverage social media platforms 4. This blog is all about that. Invest in Google ads 5.

Tips 59

Tips Strategy Marketing Social Media 59

Lumoa

JANUARY 19, 2023

– What are their key characteristics (pro tip: consider both demographics or psychographics )? Pro Tip : Building strong relationships with other departments is not a one-off thing. Pro tip : If your customer journey is mostly digital (e.g., What motivates them to buy? What are they concerned about? Where do they hang out?

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221