InMoment XI

OCTOBER 4, 2024

Let’s look at a few examples of how businesses put CXM into practice: An online sports watch retailer enables omnichannel support to let customers interact with them via Instagram, email, and live support chat. The program is likely to boost satisfaction and give existing customers an incentive to book rooms in the future.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. You can build engagement by hosting social media contests, creating an in-store loyalty program, or simply asking customers to like their favorite posts from your brand. With today’s technology, providing customer support is easier in an omnichannel scenario.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. and changing consumer behavior is impacting the legacy loyalty model, and setting the stage for new leaders to emerge.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

Storyminers

AUGUST 21, 2018

Note how topics include sports highlights, how to dress for rainy days, features of a variety of music festivals and bands, and even ideas for Father’s Day gifts. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Create an in-Store App.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Strategy Customer Experience 78

PK

MAY 12, 2020

As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. A great example of this approach comes in the work we do with a leading action sports footwear, accessories and apparel retailer. Think beyond discounts and cashback. million active U.S.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

Storyminers

AUGUST 21, 2018

Note how topics include sports highlights, how to dress for rainy days, features of a variety of music festivals and bands, and even ideas for Father’s Day gifts. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Create an in-Store App.

Social Media 100

Social Media Customer Experience How To Infographics 100

Totango

AUGUST 11, 2022

Monitoring and managing all these interactions effectively requires technology tools to collect data from multiple customer contact points, analyze the results, and put the information to practical use. There are several ways you can use technology to make training more accessible.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. These programs keep players engaged and encourage them to choose lottery as their preferred choice of entertainment.

Entertainment 52

Entertainment Strategy Loyalty Programs Social Media 52

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Now, these legacy systems are showing the strain.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

CSM Magazine

SEPTEMBER 18, 2018

For example, if your business idea is a sports ticketing app, augment it with both text and multimedia content: scores, stats, rankings, analysts’ reviews, online betting options, or video material like interviews, training sessions, match highlights, and draw procedures. Build original loyalty programs. Any challenges so far?

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56

Optimove

JULY 24, 2024

The challenges: data access, budget limitations, technology resistance The team was faced with some key challenges, including multiple siloed systems that were limiting access to data, and that online engagements were not prioritized for budget nor for new technology adoption. Manager, Digital Growth Marketing at Scientific Games.

Innovation 52

Innovation Social Media CRM Government 52

Qualtrics

JUNE 26, 2020

Institutions under the umbrella of Koç Holding such as university, hospital, museums, sports club, Koç loyalty program, and many other internal and external brands are utilized to provide the maximum benefit to Koç Holding employees and their family members. So far, more than 1.35 million times. million times by the visitors.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ClearAction

DECEMBER 31, 2015

“In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. You can invest in inorganic growth: programs and technologies that entice renewals and evangelism.

Strategy 48

Strategy Customer Experience ROI Sports 48

C Space

SEPTEMBER 21, 2020

The specially equipped vans could generate electricity for 72 hours straight and could potentially replace the diesel-fuelled mini generators that typically power outdoor sporting events, concerts and festivals with a zero-emissions alternative. Nearly eight in ten (77%) of the sports videos uploaded to Twitter between Jan. 1 and Sept.

Brands 40

Brands Sports Fashion Video 40

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. In ‘Why so many digital transformations fail’, Harvard Business Review cites : inordinate wastage on proprietary technology. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Hotels Loyalty Programs 40

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Strategy Customer Experience Sports 52

Qualtrics

NOVEMBER 12, 2019

Members of its Beauty Insider loyalty program are made to feel valued and special with free gifts and invitations to exclusive events. Using technology from virtual makeover provider ModiFace, the mirror tracks the location of a user’s facial features and applies eye shadow colors directly via a video feed from a camera.

Retail 33

Retail Brands Customer Experience Sports 33

C Space

JULY 21, 2020

In November it sold StubHub , an online marketplace for concert and sporting event tickets, to Switzerland-based rival Viagogo for $4 billion. The deal orders daily testing for the league’s thousands of players, coaches and staffers at the start of camp, and technologically advanced contact tracing when the virus is detected.

Brands 52

Brands Transportation Sales Innovation 52

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52

Retail Feedback How To Self Service 52

Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. In a similar move, many retailers are investing in new technologies in their stores. Others, like Lids Sports Group and Sally Beauty , are re-examining their loyalty programs to lure back customers to their shops.

Retail 173

Retail Company Sports Fashion 173

Currency Alliance

FEBRUARY 15, 2018

Agile technology businesses, meanwhile, take advantage with gusto of the retail establishment’s sluggishness in embracing change. Like the anomalous wins of a bedraggled sports team, incidents of the retail industry dabbling in services are almost more frustrating for their paucity. Missed opportunities. Currency Alliance can help.

Retail 110

Retail Brands Banking Loyalty Programs 110